When Seconds Matter - Product Management for Mission-critical systems

Transcript

1. Mission-critical systems - When Seconds matter
2. Introduction Gaurav Gulrajani Product Manager • Motorola Solutions • PremierOne CAD • GTM for International markets https://www.linkedin.com/in/gauravgulrajani/
3. What is a Mission-critical system
4. RECENT ACQUISITIONS Callyo (Public Safety Mobile apps suite) Pellco (Video security cameras) VaaS (Data and Image Analysis for Vehicles) WatchGuard (Mobile Video Solutions)
5. Under-the-hood requirements Call Setup Time, Audio Quality, Latency Ruggedness, Resilience Audio levels Battery Bandwidth, Spectrum
6. Edge cases matter Stress testing Penetration testing Different, non-standard devices Off-beat locations Z-coordinates
7. Product Quad Constraint Features bring customer in - Quality, Perf and UX make them stay. Cost of acquisitions in this space is very high.
8. Manage the Knowns, Tread the Unknowns Experiments are difficult in this domain, costs are high, impacts are high Risk driven approach – Rinse & Repeat Giphy
9. User Mechanics (or Workplace Gymnastics)
10. Be a Simplifier Simple things matter Workflow harmonization
11. Design is Huge Japanese concept of “MA” Less is More
12. Regulators & Standards
13. Giphy Domain Expertise matters
14. Final Takeaways