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Introduction to Process Communication Model

Hugo Hamon
February 28, 2014
340

Introduction to Process Communication Model

Have you ever wondered why it's sometimes easy to communicate with people and sometimes not? Do you want to learn how to better communicate with each other? The Process Communication model provides pragmatic tools to identify and understand each individual's personality. This will help you to adapt your communication to your interlocutor in order to better communicate with him/her and avoid wasting energy that often leads to miscommunication.

Hugo Hamon

February 28, 2014
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Transcript

  1. Topics I.  Communication & PCM II.  Life Positions III.  Types

    of personality IV.  Structure of personality V.  Behaviors under stress VI.  Communication channels
  2. Taibi Kahler American Psychologist Awarded in 1977 by the Eric

    Berne scientific price What created PCM ?
  3. Why using the PCM? § Personal Development § Improving communication skills § Finding

    motivation sources § Identifying distress situations § Improving message transmission
  4. Managers / Entrepreneurs Sales people / marketers Individual person Increase

    profitability Increase sales Improve communication skills Improve quality and value Increase client satisfaction Improve likelihood of succeeding in projects Increase client satisfaction Increase profitability Reduce distress Reduce distress Increase customer loyalty Increase motivation and pleasure in life Improve job satisfaction and morale Manage problems in relationships Key Benefits of PCM
  5. How I see myself? How I see others? I have

    value (+) I have a positive image of myself I’m confident, aware of my strenghts and weaknesses He\she has value to me (+) He\she has strengths and things to improve He\she may have problems to be solved I have value (+) I know what it’s good for the other I’m on the other side of him\her He\she has no value to me (-) I have a negative appreciation of him\her I don’t have any values (-) I’m too old I’m too weak I’m not confident He\she has value to me (+) He\she is good at what he\she does He\she is graduated He\she is an expert I don’t have any values (-) I’m too old I’m too weak I’m not confident I’m stupid He\she does not have any values to me (-) He\she is too old He\she is weak He\she is not an expert He\she is stupid
  6. Impacts on communication Life position Communication +  +   Communication

    Everyone has value +  -­‐   Miscommunication The other does not have value to me -­‐  +   Miscommunication I don’t have value to the others -­‐  -­‐   Miscommunication We both don’t have any values
  7. Harmoniser • Cares about others (empathic) • Creates harmony between people • Promotes

    warm relationships • Uses his\her 5 senses and emotions • Wants to please people Compassionate / Sensitive / Warm Wants to be recognized as a person
  8. Harmoniser Identifying an Harmoniser person •  Cares about their exterior

    appearence •  Cares about their (and others) well being •  Lives in a comfy environment •  Vocabulary: senses and feelings •  « He\she is a nice person » •  « He\she looks so strange » •  « I ‘ll never be able to say something rude » •  « We have a good feeling together »
  9. Harmoniser Lightweight distress behaviors •  Has a lack of confidence

    •  Is unable to say « No » •  May accept unpleasant situations •  Gives priority to others •  Makes mistakes (-/+) •  Acts « stupid » (-/+) •  Attracts hostility from others (-/+) Severe distress behaviors
  10. Harmoniser Management style •  Being warm and empathic •  Listening

    to the person •  Give attention & interest to the person •  Avoid rude environments •  Channel: nurturative •  Psychological needs: •  senses / emotions
  11. Thinker •  Good at planning and structuring time •  Efficient

    alone or in small groups •  Have a good logic •  Explain things quickly and clearly •  Ability to take responsabilities •  Communicate with factual mind Organised / Responsible / Logical
  12. Thinker Identifying a Thinker person •  Dresses with classical/smart clothes

    •  Lives in an organised environment •  Doesn’t easily express his\her feelings •  Gets pleasure when all tasks are done •  Collects lots of information •  Asks lots of questions to get information •  Vocabulary: informative / interrogative
  13. Thinker Lightweight distress behaviors •  Shows a workholic behavior • 

    Gives too much details •  Uses needless qualifications •  Overcontrols things and people (+/-) •  Stops delegating tasks to others (+/-) •  Thinks others aren’t competent enough (+/-) •  Attacks others about time, money, order… Severe distress behaviors
  14. Thinker Management style •  Recognize thoughts & accomplishments •  Congratulate

    when job is well done •  Provide lots of information •  Use informative/interrogative channel •  Channel: interrogative / informative •  Communication mode: factual mind •  Needs: accomplishments & time structure
  15. Persister •  Give opinions (even if not requested) •  Ability

    to observe & judge situations •  Ability to observe & judge persons •  Admired for their moral and ethics •  Devoted to work and causes •  Tenacity to respect their ideas and values •  Want to leave something to the society Dedicated / Observant / Conscientious
  16. Persister Identifying a Persister person •  Dresses with classical/smart clothes

    •  Lives in an organised environment •  Works efficiently alone or in small groups •  Doesn’t easily show his\her feelings •  Often gives his\her opinions •  Doesn’t easily trust people! •  Vocabulary: informative / interrogative •  « I think », « You should... », « In my opinion »
  17. Persister Lightweight distress behaviors •  Expect others to be perfect

    •  Critic what others are doing wrong •  Don’t see what is right •  Think their opinions are better (+/-) •  Want other to have the same beliefs (+/-) •  Become suspicious and righteous Severe distress behaviors
  18. Persister Management style •  Ask his\her opinions •  Request to

    share ideas and thoughts •  Recognize his\her accomplishments •  Use a democratic mode •  Channel: interrogative / informative •  Communication mode: opinions •  Needs: trust & accomplishments
  19. Imaginer •  Take time to observe & synthesize •  Serenity

    •  Answer briefly to questions •  Like to be alone to refill energy •  Capable of thinking & imaginating •  Capable of not judging too quickly Calm / Imaginative / Reflective
  20. Imaginer •  Shows a natural appearance •  Wears practical and

    comfy clothes •  Lives in clean & simple environment •  Doesn’t express his\her feelings •  Doesn’t really like meetings •  Doesn’t react overtly •  Requires external stimulations Identifying an Imaginer person
  21. Imaginer Lightweight distress behaviors • Act passively • Stop communicating with others

    • Think time will solve problems • Physical withdraw (-/+) • Passivity • Doesn’t finish his\her ongoing tasks Severe distress behaviors
  22. Imaginer Management style • Accept his\her loneliness • Keep private time &

    space • Give direct and clear information • Go straight to the point • Give concrete / manual tasks •  Channel: directive •  Needs: loneliness / internal life
  23. Promoter •  Likes seducing / charming •  Likes concrete /

    immediate actions •  Doesn’t like routine •  Ability to adapt to any situations •  Ability to face problems Adaptable / Persuasive / Charming Wants to satisfy their needs for actions and excitement
  24. Promoter •  Wears luxurious clothes and jewels •  Lives in

    a modern environment •  Acts as plunger / roller / seductor •  Likes spending money & going fast •  Practices extreme sports / activities •  Finds motivations in new challenges •  Doesn’t like long meeting sessions Identifying a Promoter person
  25. Promoter Lightweight distress behaviors • Becomes impatient • Sees others as too

    weak •  Takes risks for business / safety / health •  Breaks the limits and rules •  Manipulates others to reach goals (+/-) Severe distress behaviors
  26. Promoter Management style • Be direct and hard • Make him\her respect

    you • Give often new challenges • Recognize his\her exploits • Channel: imperative / directive • Needs: actions / excitement
  27. Rebel •  Clearly likes or dislikes something •  Ability to

    turn a boring task into a game •  Ability to find new ideas •  Source of energy and enthusiasm •  Takes opportunity to laugh, joke or play •  Dislikes standards & conventions Spontaneous / Creative / Playful
  28. Rebel Identifying a Rebel person •  Dress with original clothes

    •  Live in stimulating environment •  Find opportunities to play and joke •  Start new projects but doesn’t finish them •  Find motivation by playing « I like / I dislike » « I want / I don’t want » « This is so boring & complicated! »
  29. Rebel Lightweight distress behaviors •  Misunderstands goals to be reached

    •  Looses confidence in him\herself •  Puts responsability onto the others (+/-) •  Shows a lack of sincerity •  Manipulates people (+/-) •  Attacks people (+/-) Severe distress behaviors
  30. Rebel Management style • Use an energic way of communication • Speak

    about likes and dislikes • Stimulate needs for playing / joking • Avoid boring tasks / meeting • Channel: playful / emotional • Needs: contact / play
  31. Satisfying Psychological Needs Type of personality Need to be recognized

    as/for Thinker Work / accomplishments / scheduling Persistrer Work / Opinions Imaginer Lonelisness Promoter Excitement / actions Rebel Contacts Harmoniser Person / Sensory needs (5 senses)
  32. Distress Behaviors Lightweight: ther person shows his\her phase’s 1st degree

    failure behaviors. Durable: the person shows his\her base’s 2nd degree failure behaviors.
  33. Distress Behaviors Type 1st degree 2nd degree Thinker Overcontrols &

    overdetails Stops delegating Persistrer Overcontrols Critics what goes wrong Forces opinions to others Starts an opinions crusade Imaginer Waits passively Thinks time will solve the problem Withdraws physically Abandons duties & started work Promoter Becomes impatient Thinks others are weak Manipulates to reach goals Takes lots of risks Rebel Misunderstands the situation Puts responsabilities onto others Harmoniser Lack of confidence Can’t say « No » Makes stupid mistakes Attracts hostility from others
  34. 4 Communication Channels Type Best channel Thinker Interrogative Persistrer Interrogative

    Imaginer Directive Promoter Directive Rebel Emotive / Playful Harmoniser Nurturative
  35. Choosing the best channel Channel Favorite types Avoided types Directive

    Promoter Imaginer Harmoniser, Thinker, Persister, Rebel Interrogative Thinker Beliver Promoter Nurturative Harmoniser Promoter, Rebel, Imaginer Playful / emotional Rebel Harmoniser, Thinker, Persister, Imaginer, Promoter
  36. Directive Best fit for Imaginer & Promoter Imperative form It

    gives clear orders and pushes action Voice & attitude are calm with no particular emotions. Avoid with all others types!
  37. Interrogative / Informative Best fit for Persister & Thinker persons

    Content is related to facts and opinions Dialog often contains questions and factual information Voice is calm, person doesn’t show emotions. Tone is sober and attitude is rigid.
  38. Nurturative Best fit for Harmoniser persons. Expressed warmth, sympathy, emotions

    and well being. Voice is calm, person is smiling, enthusiast and cares about the other.
  39. Playful Best fit for Rebel persons Expressing spontaneous emotions Content

    has lots of expressive words Ton is enthusiast with a dynamic gesture