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UX Researcher?
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JasperWu
November 22, 2019
Design
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UX Researcher?
What is UX researcher?
JasperWu
November 22, 2019
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Transcript
RESEARCH @ Jasper 11/22
Hello! I’m Jasper
Agenda 1. (UX) Research(er)? 2. Research @U-NEXT 3. Why U-NEXT
(UX) Research (er)?
Who?
None
None
USER
Research リサーチ noun the systematic investigation into and study of
materials and sources in order to establish facts and reach new conclusions. verb investigate systematically. /rɪˈsəːtʃ,ˈriːsəːtʃ/
Research is trying to discover the unknown.
Research(er) is the people who working on it.
(UX)Research(er) is the people who working on the user experience.
Our Job is to understand user/customer and discover the insight.
Our Job is to understand user/customer and discover the insight.
Deeply!
And let others understand it.
“When” to do “What” with “Who”
“When” to do “What” with “Who”
Validate Discover
Skills?
Understand People.
Many methods
Many methods Interview Survey Testing Talking Listening
If you have superpower to understand people.
If you have superpower to understand people.
Research @U-NEXT
We are…
Online Video Streaming Company + Book + Music Content.
We are (Netflix + Kindle + Youtube Music)
In the field of entertainment.
People’s Needs
Basic Needs Food, Clothing, Living, Transportation…etc. People’s Needs
Basic Needs Food, Clothing, Living, Transportation…etc. Entertainment People’s Needs
Watching Content
Emotion Connection
Everyone is Different
Diverse Persona
Journey
Journey Various Painpoints
Journey
Why U-NEXT
None
Zero Based Open-Mind Supported Wide Ecosystem
Where are you? Here! Here! Here!
We don’t have specific process, It depend on the problem.
Let’s plan together
Team Product Planning Product Design Customer Insight Brand Creative Customer
Support Data Analysts Researchers
Product Planning Product Design Customer Insight Brand Creative Customer Support
Role and Responsibility Data Analysts Researchers Plan and Conduct Research; Analysis VoC and Data; Create Prototype and Validate the hypothesis. And “Share with team”
Thank you for your attention.