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チームや組織が変革するためのポイント 〜アジャイルコーチの視点から〜
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KazuhideInano
July 15, 2020
4
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チームや組織が変革するためのポイント 〜アジャイルコーチの視点から〜
KazuhideInano
July 15, 2020
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Transcript
νʔϜ৫͕ มֵ͢ΔͨΊͷϙΠϯτ ʙΞδϟΠϧίʔνͷࢹ͔Βʙ ,B[VIJEF*OBOP 3F34(5"HJMFͱ4DSVNʹ͍ͭͯͷτʔΫ
Ҵल ,B[VIJEF*OBOP +&*--$$&0"HJMF$PBDI - ͷͮ͘Γ͢ΔΤϯδχΞָ͍͠ʂ - ͍ΖΜͳݱΛΓา͘ϑϦʔϥϯεָ͍͠ʂ - ʮՁΛ࡞ΔʯΛ࣮ײͰ͖ΔΞδϟΠϧָ͍͠ʂ
- ϓϩηεΛྑͨ͘͠ΓνʔϜΛڧ͘͢Δ׆ಈָ͍͠ʂ - ՌΛग़͢ࢧԉΛ͢ΔΞδϟΠϧίʔνָ͍͠ʂΠϚίί ࣗݾհ
͓Βͤ 4DSVN.BTUFSͷຊ l4$36.."45&35)�,z ൃചͰ͢ʂ IUUQTXXXTIPFJTIBDPKQCPPLEFUBJM ஶऀɿ;V[BOB4PDIPWB ݪஶɿ5IF(SFBU4DSVN.BTUFS 4DSVN.BTUFS8BZ
8')͋Δ͋Δ ηογϣϯதʹ༧ظ͠ͳ ͍ΨϠ͕ൃੜ͢Δ͔͠ Ε·ͤΜ͕༧Ίྃ͝ঝ͘ ͍ͩ͞
‣ %9ͷؔ৺͕ߴ·ΔͱڞʹΞδϟΠϧ༗ޮͳํ๏ͱ͠ ͯ͞Ε͍ͯΔ ‣ ΞδϟΠϧͷಋೖਪਐΛࢧԉ͢ΔΞδϟΠϧίʔνͱ͍ ͏ࣄʹ͍ͭͯ ‣ ؕΓ͕ͪͳΞδϟΠϧɺεΫϥϜͷམͱ݀͠ͷྫ ‣ มֵ͢ΔͨΊʹԿʹؾΛ͚ͭͯԿΛେࣄʹ͖͔͢
0WFSWJFX
‣ νʔϜ৫ͷมֵΛ࣮ફɾ࣮ݱ͢Δʹ͋ͨΓཱͪͦ ͏ͳҎԼͷ͜ͱ ֎෦ίʔν͕ͨΒ͢ޮՌ ΈΜͳؤுͬͯΔۤ͠࿑ͯ͠ΔΜͩͱ͍͏ڞײ ଞͷݱͷࣄྫ͔ΒࢀߟʹͳΓͦ͏ͳέʔεελσΟ
มֵΛى͜͢ͷࣗͨͪͳΜͩͱ͍͏ࣄऀҙࣝ -FBSOJOH0VUDPNF
‣ ओʹΞδϟΠϧεΫϥϜΛ࣮ફͯ͠ߦ͖͍ͨਓ ‣ ͍҃νʔϜ৫ʹ͔͍ࠜͤͨͱࢥ͍ͬͯΔਓ ‣ ͦ͏͡Όͳͯ͘͜͏͍͏ʹڵຯ͕͋Δਓ 5BSHFU"VEJFODF
%9ͱΞδϟΠϧ ΞδϟΠϧίʔν ΞδϟΠϧεΫϥϜͷམͱ݀͠ มֵ͢ΔͨΊʹେͳ͜ͱ 0VUMJOF
%9ͱΞδϟΠϧ Photo by İsmail Enes Ayhan on Unsplash
%9ͱΞδϟΠϧ ‣ %9ͱʁ اۀ͕֎෦ΤίγεςϜʢސ٬ɺࢢʣͷഁյతͳมԽʹରԠͭ͠ ͭɺ෦ΤίγεςϜʢ৫ɺจԽɺैۀһʣͷมֵΛݗҾ͠ͳ͕ Βɺୈ̏ͷϓϥοτϑΥʔϜʢΫϥυɺϞϏϦςΟɺϏοάσʔλ ʗΞφϦςΟΫεɺιʔγϟϧٕज़ʣΛར༻ͯ͠ɺ৽͍͠αʔ Ϗεɺ৽͍͠ϏδωεɾϞσϧΛ௨ͯ͠ɺωοτͱϦΞϧͷ྆໘Ͱͷ ސ٬ΤΫεϖϦΤϯεͷมֵΛਤΔ͜ͱͰՁΛग़͠ɺڝ૪্ͷ༏ ҐੑΛཱ֬͢Δ͜ͱ
ʢग़యʣ+BQBO*5.BSLFU5PQ1SFEJDUJPOTσδλϧωΠςΟϒاۀͷมֵ
%9ͱΞδϟΠϧ ‣ %9ͱʁ اۀ͕֎෦ΤίγεςϜʢސ٬ɺࢢʣͷഁյతͳมԽʹରԠͭ͠ ͭɺ෦ΤίγεςϜʢ৫ɺจԽɺैۀһʣͷมֵΛݗҾ͠ͳ͕ Βɺୈ̏ͷϓϥοτϑΥʔϜʢΫϥυɺϞϏϦςΟɺϏοάσʔλ ʗΞφϦςΟΫεɺιʔγϟϧٕज़ʣΛར༻ͯ͠ɺ৽͍͠αʔ Ϗεɺ৽͍͠ϏδωεɾϞσϧΛ௨ͯ͠ɺωοτͱϦΞϧͷ྆໘Ͱͷ ސ٬ΤΫεϖϦΤϯεͷมֵΛਤΔ͜ͱͰՁΛग़͠ɺڝ૪্ͷ༏ ҐੑΛཱ֬͢Δ͜ͱ
ʢग़యʣ+BQBO*5.BSLFU5PQ1SFEJDUJPOTσδλϧωΠςΟϒاۀͷมֵ
%9ͱΞδϟΠϧ ‣ %9ͱʁ ސ٬ɺࢢͷมԽʹରԠ ৫ɺจԽɺैۀһͷมֵΛݗҾ ৽͍͠αʔϏεɺ৽͍͠ϏδωεϞσϧ
ՁΛग़ ڝ૪্ͷ༏ҐੑΛཱ֬
ΞδϟΠϧϚχϑΣετͱরΒ͠߹ΘͤͯΈΔ
%9ͱΞδϟΠϧ ‣ ΞδϟΠϧએݴͷഎޙʹ͋Δݪଇʢൈਮʣ ސ٬ຬΛ࠷༏ઌ͠ɺՁͷ͋ΔιϑτΣΞΛૣ͘ܧଓతʹఏڙ͠·͢ɻ ཁٻͷมߋͨͱ͑։ൃͷޙظͰܴ͋ͬͯ͠·͢ɻมԽΛຯํʹ͚ͭΔ͜ͱ ʹΑͬͯɺ͓٬༷ͷڝ૪ྗΛҾ্͖͛·͢ɻ ಈ͘ιϑτΣΞΛɺि͔ؒΒϲ݄ͱ͍͏Ͱ͖Δִ͚͍ͩ࣌ؒؒͰϦ
Ϧʔε͠·͢ɻ ٕज़తӽੑͱ༏Εͨઃܭʹର͢Δෆஅͷҙ͕ػහ͞ΛߴΊ·͢ɻ ࠷ྑͷΞʔΩςΫνϟɾཁٻɾઃܭɺࣗݾ৫తͳνʔϜ͔ΒੜΈग़͞Ε·͢ɻ νʔϜ͕ͬͱޮΛߴΊΔ͜ͱ͕Ͱ͖Δ͔ΛఆظతʹৼΓฦΓɺͦΕʹج͍ͮ ͯࣗͨͪͷΓํΛ࠷దʹௐ͠·͢ɻ
%9ͷ؍͔ΒΞδϟΠϧ͕ٻΊΒΕ͍ͯΔʂ
ΞδϟΠϧίʔν Photo by Sarthak Navjivan on Unsplash
ΞδϟΠϧίʔν ҰݴͰ͍͑ΞδϟΠϧίʔνͱɺνʔϜ͕ࣗͨͪͷࣄ ʹΞδϟΠϧϓϥΫςΟεΛద༻͢Δ͜ͱʹΑͬͯɺྗڧ͘ ͢ΔͷΛࢧԉ͢ΔଘࡏͰ͢ɻ ʢग़యʣIUUQTKBYFOUFSDPNBHJMFDPBDIVOEFSTUBOEJOHUIFSPMFIUNM ‣ ΞδϟΠϧίʔνͱʁ
ΞδϟΠϧίʔν ‣ ͋Γ͕ͪͳޡղ ΞδϟΠϧͷઌੜʢ෦తʹ߹ͬͯΔ͚Ͳʣ มֵͷݗҾ ৽͍͠αʔϏεɺ৽͍͠ϏδωεϞσϧΛ࡞Δ
ՌΛଋ ܦݧΛ׆͔ͨ͠ҙࢥܾఆ
ΞδϟΠϧίʔν ‣ ίʔνಛʹ୭ͱͷؔΘΓํʹؾΛ͚ͭΔʁ ։ൃνʔϜʁ εΫϥϜϚελʔʁ ϓϩμΫτΦʔφʔʁ
Ϛωʔδϟʁ ܦӦʁ
ΞδϟΠϧίʔν ‣ ίʔν͕͖߹͏͖ސ٬ʁ εΫϥϜνʔϜʁ ൃܾͨ͠ࡁऀʁ ܦӦʁ
ΞδϟΠϧίʔν ‣ ίʔνͷՌͱʁ ։ൃνʔϜͷੜ࢈ੑ্ʁ εΫϥϜϚελʔͷख़ʁ ϓϩμΫτΦʔφʔͷख़ʁ
ϓϩμΫτͷޭʁ
ΞδϟΠϧίʔν ‣ ίʔν͕ॏཁͩͱࢥ͍ͬͯΔ͜ͱʁ ϓϩηεΛ্खʹ͜ͳͤΔΑ͏ʹͳ͍ͬͯΔ͔ʁ ϓϩμΫτ͕ޭʹ͚͍ۙͮͯΔ͔ʁ ΞδϟΠϧͳՁ؍ɺϚΠϯυηοτ͕νʔϜ৫ʹ ఆண͍ͯ͠Δ͔ʁ
͍͔ʹૣ্͘هΛຬ͕ͨͯࣗ͠ΫϏʹͳΕΔ͔ʁ
ΞδϟΠϧίʔν ‣ ίʔν͕ॏཁͰͳ͍ͱࢥ͍ͬͯΔ͜ͱʁ ։ൃνʔϜͷϕϩγςΟ্ʢPVUQVUʣʁ ڭՊॻతͳࣝͷशಘʁ ϓϥΫςΟεͷशख़ʁ
࣮ࡍΞδϟΠϧ͍ͬͯ͠
ʢग़యʣ4DSVN*OUFSBDUJPO%S+FGG4VUIFSMBOEجௐߨԋࢿྉ
ʮͰͨΒΊͳΞδϟΠϧʯʁ
ΞδϟΠϧεΫϥϜͷམͱ݀͠ Image by Barbara Bumm from Pixabay
"UUFOUJPO ͜͜Ͱ৮ΕΔ༰ՍۭͷͰ͋Γ ࣮ࡏ͢Δ৫ஂମɺݸਓͱ Ұؔ͋Γ·ͤΜ
;ͤΜͱϗϫΠτϘʔυΛ༻ҙͨ͠Αʂ εϓϦϯτϓϥϯχϯάΔΑʂ εϓϦϯτϨϏϡʔΔΑʂ εϓϦϯτϨτϩεϖΫςΟϒΔΑʂ %P"HJMF SM ͲΜͲΜ;ͤΜΛషΖ͏ʂԿͰϗϫΠτ Ϙʔυʹॻ͜͏ʂ
%P"HJMF ԶͨͪόονϦεΫϥϜͰ͖ͯΔ Ͷʂ SM %P"HJMF
1#-Λ࡞ͬͨΑʂ͋͞ϓϥϯχϯάΖ͏͔ ࣮εέδϡʔϧߟ͑ͨΜͩʂ ͜ͷεϓϦϯτ͜͜·ͰͬͯͶʂ ࣍ͷεϓϦϯτ͜͜·ͰཔΉΑʂ ܭըओٛ ߋʹ࣍ͷεϓϦϯτͰ͜͜·ͰͰʜ PO
͜ͷεέδϡʔϧकͬͯͶʂ ԆצหͩΑɻ࠶ௐΊΜͲ͍ ͠ɺ্ͷઆ໌͕େมͩ͠ PO ܭըओٛ
͊͞εϓϦϯτϓϥϯχϯάͩ ͯ͞ɺ༏ઌॱҐҰ൪্ͷ1#*ΛݟͯΈΑ͏ ͏ʔΜɺͳ͔ͳ͔େ͖͍ͳ ΠϯΫϦϝϯτ ͜ͷ··͡ΌεϓϦϯτʹऩ·Βͳ͍ͧʜ Dev
Α͠ɺ͜ͷεϓϦϯτઃܭ·Ͱ ʹ͠Α͏ʂ Dev ΠϯΫϦϝϯτ
͊͞εϓϦϯτϨϏϡʔͩ 10ɺ͜ΕΛσϞ͢ΔΑʂ ͬͨɺΑ͏͘ݟΕͨʂ ϑΟʔυόοΫऩू ͋ɺͦ͏͍͑͜ΕΛָ͠Έʹͯ͠ ͨεςʔΫϗϧμ͞Μট͍ͯͳ͍ ͷʁ Dev PO
͑ʁݺΜͰͳ͍ΑɻޙͰࢲ͔Β Ϛωʔδϟʹใࠂ͓ͯ͘͠Αɻ ͦ͏ͨ͠ΒϚωʔδϟ͕͑ͯ ͘ΕΔ͔ͣͩΒେৎͩΑ ϑΟʔυόοΫऩू Dev PO
ѱ͍Μ͚ͩͲΨϯτνϟʔτΛ ࡞͓͍ͬͯͯ͘ΕΔ͔ͳʁ ͑ʁݱঢ়ΛΓ͍ͨΜͰ͔͢ʁ Ϩϙʔτ όʔϯμϯνϟʔτͳͲͰݟ͑Δ Α͏ʹͯ͋͠Γ·͚͢Ͳʜʁ SM ͏Μɺͦ͏ͳΜͩΑ Manager
໌ͷਐใࠂఆྫձͰใࠂ ͍ͨ͠ΜͩΑɻΈΜͳ͍ͭ ͷΨϯτνϟʔτ͕׳Ε͍ͯ ͯݟ͍ͬͯ͢ݴ͏͠ͶɻΑ Ζ͘͠Ͷʂ Ϩϙʔτ SM Manager
͜ͷൃ͋Γ͕ͱ͏͍͟͝· ͢ʂ ͪ͜Βͦ͜ΑΖ͘͠ʂ ܖ ܖʹ͍ͭͯཁ͕͋ͬͯͶʜ Exective ͰܖͷํΛʜ Sales
ܖෛͰ͓ئ͍͠·͢ Ͷʂ Exective Sales ͑ͬʂ ཁ݅Λཧͯ͠ݟੵ্ͬͨ Ͱ༧ࢉΛ֬อͯ͋͠ΔΜ͔ͩ Β͞ʂಈ͔ͤͳ͍ΜͩΑ ͑ͬʜ ܖ
͔ͩΒ͖ͬͪΓͪΌΜͱ࡞ͬ ͯͶʂࠓதʹʂ Exective Sales ͑͐ʔʜ ͔͠ΞδϟΠϧ͔ͩΒมߋ ՄೳͳΜͰ͠ΐʁ͍͢͝Ͷʂ ܖ
ମ੍ Dev Manager εϓϦϯτͬͯΈͯɺίπ͕ Θ͔͖ͬͯͨͧʂ ମ੍มߋ͠·͢ɻ͘Β͍ೖΕ ସΘΔΑ ં͍͍֯ײ͡ʹͳΓͦ͏ͩͬͨͷ ʹ
ମ੍ Dev ఆظతʹೖΕସ͍͑ͯΖ͍Ζ ͳܦݧΛੵΜͰΒ͏ͷ͕զ ࣾͷํͳͷͰ͢Αʂ ਓεΩϧ͋·ΓมΘΒ ͳ͍Μ͔ͩΒͳ͍Ͱ ͠ΐʁ Manager
Ϝμͷഉআ ݟੵΓͬͯ͞ɺશһͰΔ ͷϜμ͡Όͳ͍ʁ σΠϦʔεΫϥϜͦ͏ͩΑ ͶɻશһͰΒͳͯ͘ঢ়گ ใࠂ͙Β͍Ͱ͖ΔΑͶʁ Manager
डൃؔ Dev ࣗݾ৫Խͨ͠ྑ͍νʔϜʹͳΓ ͍ͨͶʂ ͦͷͨΊʹεΫϥϜ͕ʹཱͪ ͦ͏ɻؤுΖ͏Ͷʂ PO
Dev ࢲൃݩͰ͋Δޚࣾͷҙ ʹै͍·͢Αʂ ͑ͬʁ PO ͑ͬʁ डൃؔ ͦ͏ͦ͏ɺ͜ͷ1#*ͷ༷Λ ܾΊ͍͚ͯͨͩ·͔͢ʁ
มֵ͢ΔͨΊʹେͳ͜ͱ Image by Barbara Bumm from Pixabay
‣ ϓϩηεϓϥΫςΟεΛ࣮ફ͢Ε͖ͬͱ্ख ͘ߦͩ͘Ζ͏ͱ͍͏ࡨ֮ ‣ ֤ʑ͕ࣗͷؔΘΔൣғʹྗ͢Εྑ͍ͱ͍͏ ݸผ࠷దͷࡨ֮ ‣ ܖ৬ҐɺैདྷͷจԽՁ؍ͷ༗ޮੑมΘ Βͳ͍ͷͱͯ͠৴͡ଓ͚Δࡨ֮ ‣
৫ͷྲྀΕʹԊ͍ͬͯΕࣄॱௐʹਐΉͱ͍ ͏ࡨ֮ มֵΛ્Ήࡨ֮ͨͪ
ϩόʔτɾΩʔΨϯ 3PCFSU,FHBO ൃୡ৺ཧֶऀɺϋʔόʔυେֶେֶӃڭत ൃୡࢤܕ৫ͱਓൃୡཧ
‣ %%0 %FMJCFSBUFMZ%FWFMPQNFOUBM0SHBOJ[BUJPO ‣ 76$"࣌ʹมԽΛڪΕͳ͍৫ͷ͋Γํ ‣ ਓͷࣗݾมֵͱՁग़Λཱ྆͢Δ ‣ పఈతͳಁ໌ੑͰݽಠΛͳ͘͢
ൃୡࢤܕ৫
ൃୡࢤܕ৫ Τοδ ൃୡͷڧ͍ཉٻ ϗʔϜ ൃୡΛޙԡ͢͠ΔίϛϡχςΟ άϧʔϰ ൃୡΛ࣮ݱ͢ΔͨΊͷ׳ߦ %%0 ׳ߦ͕৴པੑͷ͋ΔίϛϡχςΟΛ ҭΈɺ৴པੑͷ͋ΔίϛϡχςΟ͕
׳ߦΛҭΉ ൃୡΛࢦͨ͢Ίʹɺ৴པͰ݁Εͨίϛϡχ ςΟͰऑ͞Λ͞Β͚ग़͠߹Θͳ͚ΕͳΒͳ͍ ൃୡΛࢦ͢औΓΈ༰қͰͳ ͘ɺ׳ߦΛܧଓ͢Δ͜ͱͰ͡Ίͯ ʹ͕͍ͭͨͷʹͳΔ %%0ͷ̏ͭͷଆ໘
‣ ਓʹ͓͚Δੑͷൃୡεςʔδ ‣ ੑʹNJOEʹߟ͑ํɺࢥߟ ‣ ਓԿࡀʹͳͬͯ͢ΔՄೳੑ͕͋Δ ‣ ൃୡࢤܕ৫ߦಈͷલఏϚΠϯυʹ౿Έࠐ ΜͩϑΟʔυόοΫ͕සൟʹߦΘΕɺൃୡΛଅ͢ ਓൃୡཧ
ਓൃୡཧ ੑͷ̏ͭͷஈ֊
‣ ൃୡࢤܕ৫ɿҙཉ͋Δઓɺ࣮ݧ͕Ͱ͖ɺ৺ཧత҆ શੑ͋ΓɺͦΕΒΛࢧ͑ΔจԽ͕͋Δ ‣ ਓൃୡཧɿࢦ͔ࣔͪΒࣗతߦಈɺͦͯ͠ଟ༷ ੑͷड༰ͱࣗݾม༰ ൃୡࢤܕ৫ͱਓൃୡཧ
‣ ࣮ݧ͕Ͱ͖Δɺ৺ཧత҆શੑͷ͋ΔจԽͷৢ ‣ ଟ༷ੑͷड༰ɺࣗతߦಈͱࣗݾม༰͢ΔϚΠϯυ νΣϯδ ‣ ΤϯήʔδϝϯτϞνϕʔγϣϯͷ೩ྉͱͳΔָ͠ ͞ มֵ͢ΔͨΊʹେͳ͜ͱ
ϚΠϯυηοτͷมԽΛҭΉΛͭ͘Δ มֵ͢ΔͨΊʹେͳ͜ͱ
ͰۜͷؙͳΜͯແ͍ Photo by Jay Rembert on Unsplash
‣ ݖݶҕৡ ৴པɺࣗੑ ‣ Ώͬ͘Γͭ ͙͢ʹมΘΒͳ͍ ‣ εϞʔϧνʔϜ
มֵͷىɺϞσϧɺখ͞ͳ࣮ݧ ࢼ͢Ձ͕͋Γͦ͏ͳΞΠσΞ
‣ ಛ۠Λͭ͘Δ খ͍࣮͞ݧͷ ֶͼΛੵΈ্͛Δ ‣ ϏδϣϯΛ໌จԽ͢Δ ڠಇʹڞ௨ೝࣝΛ
खஈ͕తԽ͠ͳ͍Α͏ʹɻεΫϥϜͰ͑͞ ࢼ͢Ձ͕͋Γͦ͏ͳΞΠσΞ
ཱྀଓ͘ ڞʹਐΜͰߦ͖·͠ΐ͏ Photo by Jay Tabea Damm on Unsplash
͝ਗ਼ௌ͋Γ͕ͱ͏͍͟͝·ͨ͠ʂ ·͓ͨձ͍͠·͠ΐ͏ ͋ͳͨͷ͓ฉ͔͍ͤͩ͘͞ Photo by Jay Tabea Damm on Unsplash
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