Efforts of QA team in Demaecan

LINE Developer Meetup #71 - QA
https://line.connpass.com/event/204944/
2021/3/16

出前館プロジェクトにおけるLINE QAチームの取り組み
鈴木 里惇 (LINE)

Transcript

1. ग़લؗϓϩδΣΫτʹ͓͚Δ
   LINE QAνʔϜͷऔΓ૊Έ
   EFFORTS OF QA TEAM IN DEMAECAN
   Rijun Suzuki
   2021.03
   

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2. ● ླ໦ ཬಯ (Rijun Suzuki)
   ● ։ൃ3ηϯλʔ αʔϏεQAࣨ
   ● QA1νʔϜ, QA4νʔϜϚωʔδϟʔ
   ● QA1νʔϜ: LINEϑΝϛϦʔαʔϏε
   ● QA4νʔϜ: ग़લؗ
   ࣗݾ঺հ
   

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3. ● ࿩͢͜ͱ
   ● ։ൃϓϩηεશൠʹ͓͚Δ඼࣭޲্
   ● LINE QA͕ग़લؗʹࢀըͯ͠ߦͬͨ໿൒೥ؒͷ࣮੷
   ● ࿩͞ͳ͍͜ͱ
   ● ࣮ࡍͷςετϓϩηεͷதͷ࿩
   ࠓ೔࿩͢͜ͱ / ࿩͞ͳ͍͜ͱ
   

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4. LINEͱͷࢿຊؔ܎
   https://corporate.demae-can.com/pr/news/demaecan/line.html
   ग़લؗʹ͍ͭͯ
   

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5. ओཁKPIͷ࣮੷
   ग़લؗʹ͍ͭͯ
   ref: 2020೥8݄ظʢୈ21ظʣ௨ظܾࢉઆ໌ձࢿྉ
   

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6. 20೥ଓ͍͍ͯΔ࿝ฮWebαʔϏε
   https://hatenanews.com/articles/2021/02/10/103000
   ग़લؗʹ͍ͭͯ
   

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7. 1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
   2. ૊৫ͱͷؔΘΓํ
   3. ՝୊ͱల๬
   Agenda
   

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8. 1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
   2. ૊৫ͱͷؔΘΓํ
   3. ՝୊ͱల๬
   Agenda
   

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9. લఏʢग़લؗʹίϛοτͨ࣌͠఺Ͱͷঢ়گʣ
   ● ಺෦ʹQA૊৫͸ͳ͍
   ● ςετ͸ۀ຿ҕୗͷ։ൃ૊৫Λத৺Ͱ࣮ࢪɺ෦෼తʹςετϕϯμʔʹҕୗ
   ● 20೥ଓ͍͍ͯΔϓϩμΫτ
   ● ඇৗʹڊେͳγεςϜ܈ɺϨΨγʔͳٕज़΍γεςϜ΋ଟ͍
   QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
   

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10. ίϛοτͨ࣌͠఺Ͱײͨ͡՝୊
    ● 1.ςετ୲౰૊৫ͷภॏɺෆ໌ͳςετͷ࣭
    ● ςετ͸։ൃ૊৫͕ϝΠϯͰߦΘΕ͓ͯΓɺ։ൃͰߦ͏ςετɺςετ૊৫Ͱߦ͏
    ςετͷόϥϯε͕ѱ͍
    ● ςετϕϯμʔʹҕୗͨ͠ςετ΋ɺ”ςετͷ࣭”͕಺෦ͰධՁ͞Ε͍ͯͳ͍
    ʢॴҦςετΛϕϯμʔʹؙ౤͛ঢ়ଶʣ
    ● 2.શମͷϓϩδΣΫτਐߦϓϩηε΍ɺ։ൃϓϩηεʹ࿪ͳ෦෼͕͋Δ
    ● ྺ࢙తܦҢʹΑΓɺܗ֚Խ͞ΕͨϓϩηεͳͲ
    QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    

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11. QAͷϛογϣϯͱظ଴஋ͷઃఆ
    ● QA͕ԿΛͯ͘͠ΕΔଘࡏͳͷ͔Λ૊৫ʹ஌ͬͯ΋Β͏
    ● LINEʹ͸QA૊৫͕͋ΓɺLINEͷࣾһ͸QAͷظ଴஋΍໾ׂΛཧղ͍ͯ͠Δ
    ● ग़લؗʹ͸QA૊৫͕ͳ͍ͨΊɺͦͷఆ͕ٛඞཁ
    ● ݟ͍͑ͯΔ՝୊Λղܾ͢Δͱ͍͏؍఺Ͱظ଴஋ͷઃఆ
    ● LINEඪ४ͷ΍ΓํΛͦͷ··࣋ͪࠐ·ͳ͍
    QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    

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12. ઃఆͨ͠ظ଴໾ׂʢେ͖͘2ํ޲ʣ
    ● 1.ςετ׆ಈͷ”࣭”ͷ޲্
    ● ։ൃ૊৫ͱςετ૊৫Ͱ࣮ࢪ͢Δςετͷόϥϯεͷదਖ਼Խ
    ● ςετͷݕऩਫ਼౓޲্
    ● 2.ϓϩδΣΫτͷ඼࣭޲্׆ಈ
    ● ϓϩδΣΫτϚωδϝϯτɺϓϩηεϚωδϝϯτͷվળ
    QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    

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13. 1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    2. ૊৫ͱͷؔΘΓํ
    3. ՝୊ͱల๬
    Agenda
    

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14. ઃఆͨ͠ظ଴໾ׂʢେ͖͘2ํ޲ʣ
    ● 1.ςετ׆ಈͷ”࣭”ͷ޲্
    ● ։ൃ૊৫ͱςετ૊৫Ͱ࣮ࢪ͢Δςετͷόϥϯεͷదਖ਼Խ
    ● ςετͷݕऩਫ਼౓޲্
    ● 2.ϓϩδΣΫτͷ඼࣭޲্׆ಈ
    ● ϓϩδΣΫτϚωδϝϯτɺϓϩηεϚωδϝϯτͷվળ
    QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    

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15. ઃఆͨ͠ظ଴໾ׂʢେ͖͘2ํ޲ʣ
    ● 1.ςετ׆ಈͷ”࣭”ͷ޲্
    ● ։ൃ૊৫ͱςετ૊৫Ͱ࣮ࢪ͢Δςετͷόϥϯεͷదਖ਼Խ
    ● ςετͷݕऩਫ਼౓޲্
    ● 2.ϓϩδΣΫτͷ඼࣭޲্׆ಈ
    ● ϓϩδΣΫτϚωδϝϯτɺϓϩηεϚωδϝϯτͷվળ
    👉 ͜ΕΒΛ۩ମతʹͲ͏ਐΊͨͷ͔
    QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    

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16. ਐΊํ(1): QAͰݟΔ΂͖γεςϜΛߜΔ
    ● ։ൃͷςετͱɺςετ૊৫ͷςετͷɺόϥϯε͕औΕ͍ͯͳ͍Օॴ͸దਖ਼Խ
    ● ։ൃͰෛՙ͕͔͔Γ͍͗ͯ͢ΔՕॴ͸QAͰר͖औΔ
    ● ͨͩ͠શ෦ݟΔɺͰ͸ͳ͘γεςϜ͝ͱʹςετͷ༏ઌ౓෇
    ● શͯͷςετΛQAͰݟΔ͜ͱ͸QCDͷ؍఺͔Βݱ࣮తͰ͸ͳ͍
    ● QAͰຊ౰ʹݟΔ΂͖γεςϜ͸ߜΔʢ͜͜͸ׂͱLINEͰ͸ͳ͍΍Γํʣ
    ● ༏ઌॱҐΛ͚ͭΔɺݟΔ΂͖γεςϜΛߜΔͨΊͷ
    ● Outage Report ɺෆ۩߹਺ɺϦϦʔεස౓ͳͲΛݩʹͨ͠඼࣭෼ੳ
    ςετ׆ಈͷ”࣭”ͷ޲্
    

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17. ςετ׆ಈͷ”࣭”ͷ޲্
    ※ ެ։༻ͷ৘ใͱͯ͠ɺ৘ใ͸Ұ෦վม͍ͯ͠·͢
    ඼࣭෼ੳ γεςϜશମʹ͓͍ͯɺQA͕༏ઌతʹ୲౰͢ΔՕॴΛ۠෼
    

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18. ਐΊํ(2): Ҋ݅ຖʹ։ൃɾاըͱQA࣮ࢪͷ൑அ
    ● QAͰݟΔγεςϜΛߜ্ͬͨͰɺͦͷதͰҊ݅ຖʹ
    ςετͷ΍Δ΍ΒΛPJΈΜͳͰ൑அ
    ● γεςϜ͕ෳࡶɾ޻਺͕͔͔Δ΋ͷ͸QAͰςετɺ
    ͦ͏͡Όͳ͍΋ͷ͸։ൃɾاըͰςετ͢ΔͳͲ
    ● ໾ׂͷશମ࠷దΛߟ͑ɺૣ͍ Delivery Λ࣮ݱͰ͖Ε͹։ൃ͕ςετΛ͢ΔɺͰΑ͍
    ● จԽͱͯ͠ɺ։ൃͱQA͸෼ۀ͢Δ͕෼அ͸͠ͳ͍
    ● QA͕ςετΛ͢Δ৔߹΋։ൃͰςετઃܭϨϏϡʔΛ͢Δɺٯ΋વΓ
    ● ॴҦɺ͋ͱ͸QA͞Μ͓ئ͍͠·͢ʔͱ͍͏ঢ়گ͸࡞Βͳ͍
    ςετ׆ಈͷ”࣭”ͷ޲্
    

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19. ςετઃܭϨϏϡʔͷ༷ࢠ
    ςετ׆ಈͷ”࣭”ͷ޲্
    

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20. ਐΊํ(3) : QAνʔϜ಺෦Ͱͷಈ͖ํ
    ● QAͰςετϕϯμʔͷ੒Ռ෺͸ͪΌΜͱݕऩʢ಺෦ϨϏϡʔʣ͢Δ
    ● ࡉ͔͍ݕূ΍ςετ͸࣮ࡍʹࣗ෼ͨͪͷखΛಈ͔ͯ͠΍Δ
    ● ॴҦɺQA͕υϝΠϯΤΩεύʔτͰ͸ͳ͍ঢ়گ
    ● 20೥ͷྺ࢙΍҉໧஌ΛຒΊΔͨΊʹ͸νʔϜͰͷ૬ޓֶश͕ෆՄܽ
    ςετ׆ಈͷ”࣭”ͷ޲্
    

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21. ਐΊํ(1) :νʔϜͰ՝୊෼ੳ
    ● miro.com ࢖ͬͯνʔϜͰϓϩδΣΫτɾϓϩμΫτͷ՝୊෼ੳ
    ● ΈΜͳͰࠔ͍ͬͯΔ͜ͱɺࠔ͍ͬͯΔΑ͏ʹݟ͑ͯΔ͜ͱΛ͋͛ͯɺΧςΰϥΠζ
    ● վળ͞Εͨͱ͖ͷΠϯύΫτ/ෆ࣮֬ੑͷߴ͞ʢվળͷେม͞ʣΛϚοϐϯά
    ● ༏ઌॱҐ͕ܾ·ͬͨΒ۩ମతʹΞΫγϣϯϓϥϯͷઃఆʢBTSʣ
    ϓϩδΣΫτͷ඼࣭޲্׆ಈ
    

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22. ϓϩδΣΫτͷ඼࣭޲্׆ಈ
    step1.՝୊ग़͠&ΧςΰϥΠζ step2.վળ͞Εͨͱ͖ͷΠϯύΫτ/ෆ࣮֬ੑͷߴ͞ʢվળͷେม͞ʣ
    Ͱ༏ઌ౓Ϛοϐϯά
    step3.༏ઌॱҐ͝ͱʹΞΫγϣϯϓϥϯ࡞੒
    

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23. ਐΊํ(2) : վળ͸εςʔΫϗϧμͱਐΊΔ
    ● ΞΫγϣϯϓϥϯʹରͯ͠ɺεςʔΫϗϧμͱݱঢ়೺Ѳ
    ● ࣮ࡍʹղܾʹ޲͔͏ਐΊํ͸ɺPJͷεςʔΫϗϧμΛר͖ࠐΜͰਐΊΔ
    ● Effective Team and Deliveryࣨͱ΋ڠྗ͠ͳ͕Βਐḿ
    ● ࡉ͔͍վળʢ e.g. ։ൃλεΫͷεέδϡʔϧݟ͑ΔԽɺBTSͷߏ੒؅ཧݟ௚͠౳ʣ
    ΛਐΊ͍ͯΔ͕ɺ·ͩ·ͩ΍Γ͖Εͯͳ͍෦෼΋ଟ͍
    ϓϩδΣΫτͷ඼࣭޲্׆ಈ
    

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24. 1. QA૊৫্ཱͪ͛ͱ໾ׂఆٛ
    2. ૊৫ͱͷؔΘΓํ
    3. ՝୊ͱల๬
    Agenda
    

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25. ● ग़લؗʹࢀըͯ͠൒೥ؒͰߦͬͨ͜ͱ
    ● PJ՝୊ʹԊͬͨQAɾQCϓϩηεͷࡦఆ
    ● ϓϩδΣΫτվળͷ౔୆࡞Γ
    ● ࠓޙ໨ࢦ͍͖͍ͯͨ͠૊৫ͷ࢟
    ● QA͚ͩͰͳ͘ɺϓϩδΣΫτશମͰ඼࣭Λྑ͘͢ΔɺςετʹίϛοτͰ͖Δ૊৫
    ● QAͱͯ͠͸·ͩ·ͩ΍ΕΔ͜ͱ͕ଟ͍؀ڥͰɺಓ൒͹ͳͷͰܧଓͯ͠ਐḿ
    ՝୊ͱల๬
    

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26. THANK YOU
    

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