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Powerful photographs - UX Design Research 2017

Avatar for lohj lohj
March 09, 2017
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Powerful photographs - UX Design Research 2017

Avatar for lohj

lohj

March 09, 2017

Transcript

  1. It might not have been such a long trip for

    someone else, but the thought of a restless baby and an impatient six-year-old in the backseat for that long didn't sound fun. Worse, this wasn't anything close to the original plan. So I was reluctant, but given the dearth of options, I was on board. We went to a grocery store and stocked up for the trip. A Styrofoam cooler and a bag of ice. Juice boxes and string cheese and grapes and yogurt. After we paid, the cashier gave my daughter a quarter to ride the mechanical horse at the front of the store. We have a picture of her on that horse, an enormous grin on her face. It was the first time that any of us had smiled in days. After a time, we stopped at a gas station, where the children pressed their faces to the beverage cases and ran around for a few minutes before we corralled them back into the car. We did that every hour and a half or so for the rest of the trip, and usually that brief release of energy settled them down enough to get through the next leg of the trip. In the car, we turned on the radio and blasted "Wake Me Up”, whose lyrics about traveling the world without any plans seemed oddly apt, given the circumstances. When nothing good was on, we sang every Christmas song we could think of, and then every children's song, and then every song from The Sound of Music. That night, as we the next town, I was gazing out the car window into a navy sky when I saw a shooting star. A sign, maybe, of good things to come. We stopped for dinner and when the waitress asked if we were from out of town, we told her the condensed version of our sorry tale. When it was time to pay, she said, "Your bill's been taken care of." My husband and I looked at each other, confused. "The couple in the next booth heard your story," the waitress said. "They paid for you. They asked me to wait until after they left to tell you." If the shooting star had been a sign, it was for this simple act of generosity, one of the nicest things a stranger had ever done for me, for us. We spent the night in a hotel off the highway, one that, contrary to my nature, we booked at the last minute. In the morning, we piled back into the car, through Omaha, into Iowa. We stopped at gas stations along the way, and then soldiered on. The kids were surprisingly well- behaved. The baby played happily with his shoe for untold hours. My daughter talked to my husband and me—really talked—about her friends at school and about some of her fears, conversations that I'm not sure would have occurred if we hadn't been stuck in that car together for almost 1,000 miles. By the time we approached the city, we were in the homestretch, and we stopped at Prairie Lights bookstore, where we let the kids each pick out one book. We drove by the building that houses the Iowa Writers' Workshop, where I did my graduate work, and I told my daughter, "That's where I learned to write." She looked at it in wonder and said, "I want to do that one day. "The traffic picked up as we neared home, and though the temperature was minus 2 degrees, a mere polar vortex was no match for our soaring spirits. "We're almost there," I remember whispering to the kids. I could hardly believe it. And when I thought about it, I could hardly believe this, either: how wonderful it had been. How, after days of being miserable because I was trying so hard to stick to the established plan, the thing that had saved us in the end was changing course, and taking a different road—literally. Maybe it shouldn't have been a revelation, but for me, someone who puts so much stock in order and routine, it was. Our vacation had been full of incredible memories, but the long journey home, the part that I hadn't seen coming, was the part I now cherish the most. Last December, my family and I took a well-organized trip away. We had fun, and finally, when it was time to leave, we took a shuttle to the airport so we could catch flights back to our various homes. At least, that's what was supposed to happen. Instead, my husband, kids, and I watched as our relatives boarded planes while we waited for our flight, which was delayed, then delayed again… then cancelled (a mechanical issue, we were told). We'd been in the airport for five hours by the time of the cancellation, and we would spend another five retrieving our luggage, commiserating with other passengers, walking in circles around the gift shop, and trying to get rebooked on a new flight. Finally, we succeeded. The catch? The flight was three days later. And out three hours away. Well, whatever it takes, we thought. We hunkered down in a hotel. We cooked food in the room and washed clothes in the sink and tried not to bump into each other with every move. It wasn't until the night before the new flight that we started to relax. The children pulled the sheets off the hotel beds and made a fort in the bathtub. Tomorrow, I kept thinking. We'll be home tomorrow. Ultimately, no one would miss much school or work. Then our flight got cancelled again, this time due to weather. We called the airline. "Three more days," they told us. "That's the best we can do." Frantically, we tried other carriers without any luck. My husband called our original airline and set his phone on the bed, hold music playing in the background as both of us checked flights online. Was this some sort of cosmic joke? Would we ever get home? Two hours later, an agent answered. My husband started explaining our predicament. Then I heard him say, "Hello?" "Hello?" he said again, the panic in his voice rising like a flood. "Hello!" He stared at the phone in his hand. The call had dropped. Which is why, when my husband suggested that we rent a car and drive 14+ hours in winter weather, I agreed.
  2. “It was difficult to go home while the babies were

    still fighting for their health back at the hospital… At that point money was the last thing on our minds”
  3. “I did the sums…I essentially have to give up my

    career for five years because child care for three children is more expensive than my salary”
  4. “Just the basics of feeding and changing cost almost $250

    a week…we were going through nearly 30 nappies a day in the first couple of months”
  5. “We had to upgrade our car because our little Nissan

    couldn’t fit three rear-facing capsules across the backseat”
  6. “The financial burden of triplets is difficult to understand unless

    you are experiencing it first-hand… we spent over $50,000 in the first two years ”