No CMS for you

Presentation that I delivered at WordUp Edinburgh 2013 (http://wordup.wpscotland.org/edinburgh2013/).

The slides are about how CMS's are too open and freely distributed, and they touch on my experience of working at Barnsley Council.

Transcript

1. No CMS for you!
2. Matt Watson MKDO Ltd. @mwtsn / @mkdohq http://mkdo.co.uk 01226 720 815
3. Matt Watson MKDO Ltd. @mwtsn / @mkdohq http://mkdo.co.uk 01226 720 815
4. The old days There was just a developer and a computer
5. How we were perceived We had magic powers!
6. The beauty of our magic
7. Our tools got better
8. Templates freed us
9. Databases made us masters!
10. We built our own tools
11. They became self aware
13. Muggle, a term from the Harry Potter book series by J. K. Rowling, refers to a person who lacks any sort of magical ability and was not born into the magical world. - Wikipedia
14. The theory - A CMS is great if you have a team of trained CMS users - Letting users loose on the CMS will reduce support calls - You can lock down the CMS to stop users doing silly things
15. Train the users - In what? - Using your CMS - Writing good copy? - Choosing good images? - Have an approval mechanism?
16. That didn't happen (for me) - Council site == wikipedia - Some users could not (did not want to) be trained - Letting the users lose increased support calls - Users found a way around lockdowns!
18. ‘Go into eventbrite and SEARCH FOR IT YOURSELF’
19. Paste from word <table>
20. ‘Asylum and immigration, benefits, council tax, emergencies, grants, legal advice, trading standards, voluntary organisations, welfare rights and financial advice.’ - http://www.barnsley.gov.uk/services/advice-and-benefits/
22. What did I learn? - We needed to take the power back - YOU are the expert - Don't undervalue your skills - A restaurant would not invite the customers to cook the food (well some would)
23. An approach - Say NO CMS FOR YOU to the majority of your customers - Your customers have the knowledge - They only need to provide the RAW copy - CMS's are for YOU, the experts!
24. Matt Watson MKDO Ltd. @mwtsn / @mkdohq http://mkdo.co.uk 01226 720 815