Why I Should Choose Customer Support As My Career?

Customer support is one of the most important positions for any company specially for Software selling based companies. In this deck, I have tried to describe why you need to choose Customer support as your career and the future development of your career with customer support.

Customer support staffs are the main flag bearer of any company because they are the first person who faces the customer. If they are unable to provide any information correctly or failed to solve customer problem then the customer won't have a good impression of the company and on the other hand, if they can do something a good customer will have a positive mindset towards the company.

The support team is the brand ambassador of a company because anywhere they do their activity on the web either providing support or replying to a customer on social media put an impact on company brand value. If they perform well then brand reputation got a pick and customers started sharing good feedback all over the internet.

Transcript