Lets Talk

My talk on techniques for effective communication from the Twilio - Geek Girl Dinner on April 11, 2013

Transcript

1. LET’S TALK NISHA GEORGE - GEEK GIRL DINNER @TWILIO @negeorge Friday, April 12, 13
2. #twilioggd @negeorge Friday, April 12, 13
3. #twilioggd @negeorge Friday, April 12, 13
4. PREPARE TO ENGAGE #twilioggd @negeorge Friday, April 12, 13
5. • Does it impact revenue? • Does it impact customers? • Does it impact the company? #twilioggd @negeorge Friday, April 12, 13
6. • Who do you need to help you? #twilioggd @negeorge Friday, April 12, 13
7. • Why should they care? #twilioggd @negeorge Friday, April 12, 13
8. INITIATE CONVERSATION #twilioggd @negeorge Friday, April 12, 13
9. #twilioggd @negeorge • Make an agenda or use a template Friday, April 12, 13
10. • Skip the story, get the point. Subject lines matter. • Describe how to recreate the issue • Describe impacts • (Tersely) suggest possible solutions #twilioggd @negeorge Friday, April 12, 13
11. • Don’t unsell yourself #twilioggd @negeorge Friday, April 12, 13
12. FOLLOW THROUGH #twilioggd @negeorge Friday, April 12, 13
13. • Step back and listen #twilioggd @negeorge Friday, April 12, 13
14. • Ask questions with direction #twilioggd @negeorge Friday, April 12, 13
15. • Define deliverables and delegate #twilioggd @negeorge Friday, April 12, 13
16. RESOLVE AND REFLECT #twilioggd @negeorge Friday, April 12, 13
17. • Resolve the conversation • Give people props #twilioggd @negeorge Friday, April 12, 13
18. PREPARE TO ENGAGE #twilioggd @negeorge Friday, April 12, 13
19. INITIATE CONVERSATION #twilioggd @negeorge Friday, April 12, 13
20. FOLLOW THROUGH #twilioggd @negeorge Friday, April 12, 13
21. RESOLVE AND REFLECT #twilioggd @negeorge Friday, April 12, 13
22. @negeorge Friday, April 12, 13