How to disappoint people

Many projects start with grand ambitions and limited time and money – some kind of disappointment is inevitable. There are different approaches we can take to disappointing people, some of which lead to projects being seen as successes and others which end in tears and recriminations.

In this workshop I’ll tour through some recurring sources of disappointment I’ve seen and techniques for coming to terms with them, before giving participants a chance to work through some ideas from their own experience.

For more details, ask me on Mastodon: https://mastodon.me.uk/@neil_vass
Or LinkedIn: https://www.linkedin.com/in/neilvass/

Transcript

2. The Art of Agile Development: Pragmatic Guide to Agile Software Development, James Shore, 2007
3. Compass newsletter vol 2 no. 3, True North PGS, 1998
22. Waltzing with Bears: Managing risk on software projects, Tom DeMarco & Timothy Lister, 2003
24. Software Estimation: Demistifying the black art, Steve McConnell, 2006
31. Getting to Yes: Negotiating an agreement without giving in, Roger Fisher & William Ury, 1981 (quoting the poem “The Well Dressed Man With a Beard” by Wallace Stevens)
33. Getting to Yes: Negotiating an agreement without giving in, Roger Fisher & William Ury, 1981
36. Waltzing with Bears: Managing risk on software projects, Tom DeMarco & Timothy Lister, 2003