Quality Radar Talk + Workshop (ATD2022)

CREATION OF THE QUALITY RADAR NICOLA SEDGWICK & TOM GUEST
[TALK + WORKSHOP]

CREATION OF THE QUALITY RADAR WHO ARE WE? NICOLA SEDGWICK
TOM GUEST LEAD AGILE COACHES @

CREATION OF THE QUALITY RADAR - NICOLA SEDGWICK & TOM
GUEST AGENDA. Part 1 ▸ The Origin Story ▸ A Quality Radar for YOUR context Part 2 ▸ The Workshop Structure ▸ Moving from Visualisation to Action ▸ Real Life Impact Note: ▸ All resources will be shared (at the end) ▸ We will be taking a break

THE ORIGIN STORY

GUEST PROBLEM. ▸ What does good look like? AND ▸ How do we know we’re achieving it? SOFTWARE Tested Duplicate free Feature rich? Edge cases covered? Ugly or Beautiful Well factored Slow or fast

GUEST INSPIRATION. https://twitter.com/GeePawHill/status/1340682169673527300

GUEST INSPIRATION. ESQ ISQ SOFTWARE Software quality attributes that A USER can SEE Software quality attributes that WE SEE while LOOKING AT CODE

GUEST CREATION. ESQ ISQ Linters Code Review Mutants Features Speed UX Screens Pairing Security SOFTWARE Quality Habits Tooling Practices Processes Team

GUEST CREATION. ESQ ISQ SOFTWARE Compromising ESQ can SPEED UP Time-to-Market Compromising ISQ will always SLOW DOWN productivity Linters Code Review Mutants Features Speed UX Screens Pairing Security

GUEST EXTENSION. ESQ ISQ Brand Quality Trust Pilot NPS User Research

GUEST SEGMENTATION. ESQ ISQ Brand Quality Trust Pilot NPS User Research Linters Code Review Mutants Features Speed UX Screens Pairing Security

GUEST SEGMENTATION. Trust Pilot NPS User Research Linters Code Review Mutants Features Speed UX Screens Pairing Security

GUEST SEGMENTATION. SCRIPTED Unit Tests Contract Tests Compliance Checks Pen Tests Blue/ Green Deploys Trust Pilot NPS User Research Code Review Features UX Screens Pairing

GUEST SEGMENTATION. OBSERVABLE SCRIPTED Tracing Alerts Unit Tests Contract Tests Compliance Checks Pen Tests Blue/ Green Deploys Trust Pilot A/B Tests NPS CSAT User Research Code Review Features UX Pairing

GUEST SEGMENTATION. OBSERVABLE COLLABORATIVE SCRIPTED Tracing Alerts OKRs Story Mapping Pairing Unit Tests Contract Tests Compliance Checks Pen Tests Blue/ Green Deploys Trust Pilot A/B Tests NPS CSAT Event Storms Demo Survey User Research UX

GUEST SEGMENTATION. OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Pen Tests Blue/ Green Deploys A/B Tests NPS CSAT Test Charter User Research Event Storms Demo Survey

GUEST EXPERIMENTATION. OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY WHAT WOULD YOURS LOOK LIKE?

A QUALITY RADAR FOR YOUR CONTEXT

GUEST EXERCISE 1 ▸ Fill in a blank radar template with quality practices, tools and techniques relevant to your context. ▸ 5 mins per quadrant: ▸ Scripted ▸ Observable ▸ Collaborative ▸ Exploratory

GUEST EXERCISE 1 ▸ Take 5: Grab a drink and a snack, then come back and ﬁnd a partner ▸ Spend at least 2 mins telling each other about your radar ▸ When we call you back to your tables, spend 5 mins sharing any thoughts from your discussions in pairs ▸ Any questions/thoughts?

THE WORKSHOP STRUCTURE

GUEST REPEATABLE WORKSHOP ▸ Preparation before a Quality Radar session ▸ Set-up a pre-ﬁlled radar ▸ Find a calendar slot and invite the whole team ▸ Agenda for the 1 hour session ▸ 10 min Introduction to the Quality Radar and the session structure ▸ 4 x 5 min time boxes to apply emojis to each segment of the Quality Radar ▸ 10-15 mins to handle clariﬁcations ▸ 15 mins to identify next steps and wrap up the session ▸ Follow up after a session ▸ Use time boxes to follow up on actions

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🤮 🤩 🤩 🚦 🚦 OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🚦 🤮 🤩 🤩 ❓ ❓ ❓ 🚦 🚦 🤩 🤩 🤩 OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🚦 🤮 🤩 🤩 ❓ ❓ ❓ ❓ 🚦 🚦 🚦 🤩 🤩 🤩 🤩 🤩 🤮 🤩 🤩 OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🤩 🚦 ❓ 🤮 🤩 🤩 🤩 🤩 ❓ ❓ ❓ ❓ 🚦 🚦 🚦 🚦 🤮 🤩 🤩 🤩 🤩 🤩 🤮 🤩 🤩 🤩 OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes System Tours Brand Insights Unit Tests Contract Tests Compliance Checks Blue / Green Deploys CSAT NPS Demo Survey Event Storms Test Charter User Research Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🤩 🚦 ❓ 🤮 🤩 🤩 🤩 🤩 ❓ ❓ ❓ ❓ 🚦 🚦 🚦 🚦 🤮 🤩 🤩 🤩 🤩 🤩 🤮 🤩 🤩 🤩 ➡ Outcome = Visualisation of quality practices OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY

GUEST FACILITATION. System Tours Blue / Green Deploys Demo Pen Tests A/B Tests TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🚦 🚦 🚦 🚦 🚦 🤮 Filter to see what the team wants to introduce OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY 🚦

GUEST FACILITATION. Brand Insights CSAT NPS Demo Survey Test Charter TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY ❓ 🤩 ❓ ❓ ❓ ❓ 🚦 🤮 🤮 Or filter to see where team opinions differ, or are confused OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY ❓ ❓❓

GUEST FACILITATION. Trust Pilot Tracing Alerts OKRs Story Mapping Pairing Spikes Unit Tests Contract Tests Compliance Checks Demo Event Storms Test Charter User Research TEMPLATE 🤩 We’re doing this 🚦 We should start doing this ❓ We have questions 🤮 We should stop doing this KEY 🤩 🤮 🤩 🤩 🤩 🤩 🚦 🤮 🤩 🤩 🤩 🤩 🤩 🤮 🤩 🤩 🤩 Or filter the view to see what the team say they are actually doing OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY 🤩 🤮

MOVING FROM VISUALISATION TO ACTION

GUEST EXERCISE 2 ▸ Each table has 2 pre-ﬁlled Quality Radars ▸ [10 mins] Discuss your observations and leave notes on the radars: ▸ What questions would you ask? ▸ What would you advise these teams? ▸ Nominate a table member to share your observations with the room.

GUEST BALANCED OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Tracing System Tours Demo Test Charter Pen Tests Spikes User Research Brand Insights Surveys Pairing Story Mapping Event Storms OKRs A/B Tests Trust Pilot NPS Alerts Compliance Checks Unit Tests Contract Tests Canary Deploys

GUEST 1. ESQ HEAVY OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Tracing System Tours Demo Test Charter Brand Insights Story Mapping Event Storms A/B Tests Trust Pilot Alerts Unit Tests Contract Tests Canary Deploys

GUEST 2. BUSINESS ONLY OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Brand Insights Story Mapping OKRs Trust Pilot Compliance Checks

GUEST 3. EMPTY QUADRANT OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Compliance Checks Unit Tests Contract Tests Tracing Trust Pilot Alerts Pairing Story Mapping OKRs

GUEST 4. ISQ HEAVY OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Trust Pilot Alerts Compliance Checks Unit Tests Spikes Pairing Story Mapping OKRs

GUEST 5. GAPS OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY System Tours Spikes Brand Insights Pairing OKRs Trust Pilot Unit Tests

GUEST 6. TECHNICAL ONLY OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Tracing Spikes Pairing Alerts Unit Tests Contract Tests

REAL LIFE IMPACT

GUEST TEAM A. Alerts Story Mapping Pairing Spikes Unit Tests Demo OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY Canary Deploys UAT ACTIONS: 1. Assess maturity level of each practice the team say they are using 2. Hire an exploratory focussed Quality Engineer

GUEST TEAM B. OKRs Story Mapping System Tours Brand Insights Event Storms Test Charter User Research OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY ❓ ❓ ❓ ❓ ❓ ❓ ❓ ❓ ❓ ❓ ❓ ACTIONS: 1. Arrange separate session this month to clear up questions 2. QE & EM pair this quarter to improve team engagement with exploratory practices

GUEST TEAM C. Tracing OKRs Pairing Spikes Unit Tests Demo User Research OBSERVABLE COLLABORATIVE SCRIPTED EXPLORATORY ACTIONS: 1. Team agrees to use these practices as minimum standard until new service MVP is completed

GUEST PROBLEM. ▸ What does good look like? AND ▸ How do we know we’re achieving it? THE QUALITY RADAR IS A TOOL THAT ALLOWS EASY VISUALISATION OF QUALITY PRACTICES AND HELPS A TEAM FOCUS ON THEIR CONTINUOUS IMPROVEMENT.

GUEST THANKS ▸ Any Questions? ▸ Join https://QualityRadar.slack.com to ▸ Access resources (Miro Template, PDF template, slides) ▸ Sharing stories - we’d love to hear yours! ▸ Find us on LinkedIn ▸ https://www.linkedin.com/in/nicolasedgwick/ ▸ https://www.linkedin.com/in/thomas-guest-55639917/

Quality Radar Talk + Workshop (ATD2022)

Quality Radar Talk + Workshop (ATD2022)

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