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What they don't tell you about leadership
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Robbie Clutton
November 08, 2023
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What they don't tell you about leadership
A talk given at CTO Craft Conf
https://conference.ctocraft.com/november-2023/
Robbie Clutton
November 08, 2023
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Transcript
What they don’t tell you about engineering leadership
What they don’t tell you about engineering leadership
1. A story about one of my own challenges 2.
Some communication theory 3. Tools for more inclusive conversations
1. A story about one of my own challenges 2.
Some communication theory 3. Tools for more inclusive conversations
1. A story about one of my own challenges 2.
Some communication theory 3. Tools for more inclusive conversations
Inbox Zero 🎯 Inbox Zero 📈
🎯 Inbox Zero 📈 🎯 Inbox Zero 📈
🎉 💪 Inbox Zero 👏 🎉 🎯 Inbox Zero 📈
🏃 🎯 Inbox Zero 📈
😃 🙂 😳 😱 🤬 🎯 Inbox Zero 📈
🤬 Inbox Zero 🥊 🎯 Inbox Zero 📈
My responses were all… 🎯 Inbox Zero 📈
Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈
Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈
Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈
Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈
Yes No 7 Tuesday 5.30 🎯 Inbox Zero 📈
What I saw as prompt and concise, is being perceived
as blunt, and rude. 🎯 Inbox Zero 📈
What I saw as prompt and concise, is being perceived
as blunt, and rude. 🎯 Inbox Zero 📈
What I saw as prompt and concise, is being perceived
as blunt, and rude. 🎯 Inbox Zero 📈
What I saw as unblocking was depriving the team of
their own growth opportunities 🎯 Inbox Zero 📈
What I saw as unblocking was depriving the team of
their own growth opportunities 🎯 Inbox Zero 📈
What I saw as unblocking was depriving the team of
their own growth opportunities 🎯 Inbox Zero 📈
What I saw as a offering a solution was preventing
the team solving their own problem 🎯 Inbox Zero 📈
What I saw as a offering a solution was preventing
the team solving their own problem 🎯 Inbox Zero 📈
What I saw as a offering a solution was preventing
the team solving their own problem 🎯 Inbox Zero 📈
What I saw as a question to answer was sometimes
something else 🎯 Inbox Zero 📈
What I saw as a question to answer was sometimes
something else 🎯 Inbox Zero 📈
What I saw as a question to answer was sometimes
something else 🎯 Inbox Zero 📈
In our rush to fix things, we might… 1. Fix
the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
In our rush to fix things, we might… 1. Fix
the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
In our rush to fix things, we might… 1. Fix
the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
In our rush to fix things, we might… 1. Fix
the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
Ask… Is there anything else? What’s the real challenge here
for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
Ask… Is there anything else? What’s the real challenge here
for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
Ask… Is there anything else? What’s the real challenge here
for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
Ask… Is there anything else? What’s the real challenge here
for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
Ask… Is there anything else? What’s the real challenge here
for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
Ask… Is there anything else? What’s the real challenge here
for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
Stay curious for longer. Find out the real problem. It
might not be what is laid out initially. 🎯 Inbox Zero 📈
Stay curious for longer. Find out the real problem. It
might not be what is laid out initially. 🎯 Inbox Zero 📈
Stay curious for longer. Find out the real problem. It
might not be what is laid out initially. 🎯 Inbox Zero 📈
Stay curious for longer. Find out the real problem. It
might not be what is laid out initially. 🎯 Inbox Zero 📈
1. A story about one of my own challenges ✅
2. Some communication theory 3. Tools for more inclusive conversations
It’s not what you say, it’s how you say it…
It’s not what you say, it’s how you say it…
It’s not what you say, it’s how you say it…
We’re really sorry but the release will slip until next
week 😢
… We’re really sorry but the release will slip until
next week 😢
That’s fine We’re really sorry but the release will slip
until next week 😢
… We’re really sorry but the release will slip until
next week 😢 That’s fine
We’re really sorry but the release will slip until next
week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine
We’re really sorry but the release will slip until next
week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine …
I meant that’s fine - we don’t need it until
the following week. We’re really sorry but the release will slip until next week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine
😳
Albert Mehrabian’s 7-38-55 theory
⚠
Albert Mehrabian’s 7-38-55 theory 7% - what is said
That’s fine
Albert Mehrabian’s 7-38-55 theory 7% - what is said 38%
- how it is said
👌 That’s fine
That’s fine
🤬 That’s fine
Albert Mehrabian’s 7-38-55 theory 7% - what is said 38%
- how it is said 55% - body language
🤦 That’s fine
🤷 That’s fine
🧘 That’s fine
Albert Mehrabian’s 7-38-55 theory 7% - what is said 38%
- how it is said 55% - body language ✉
🤔
In a world of Slack, Teams, Zoom etc… Communication is
Words & Tone & Body language
In a world of Slack, Teams, Zoom etc… Communication is
Words & Tone & Body language
In a world of Slack, Teams, Zoom etc… Communication is
Words & Tone & Body language
In a world of Slack, Teams, Zoom etc… Communication is
Words & Tone & Body language
1. A story about one of my own challenges ✅
2. Some communication theory ✅ 3. Tools for more inclusive conversations
Bosses make people feel stressed. Leaders make people feel safe.
- David L. Marquet
Set expectations and behaviours
Everyone is present We seek diversity of thought Define the
openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
Everyone is present We seek diversity of thought Define the
openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
Everyone is present We seek diversity of thought Define the
openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
Everyone is present We seek diversity of thought Define the
openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
Everyone is present We seek diversity of thought Define the
openness Be honest Be constructive, and professional Keep an open mind Set expectations and behaviours
Think 🤔 Write📝 Share 📣
Think 🤔 Just think, no writing for 1-2 minutes ⏲
Think 🤔 Write📝 Share 📣
Think 🤔 Helps you to consider your best idea 💯
not just the first idea 💡 Think 🤔 Write📝 Share 📣
Write📝 Commit to paper your idea Think 🤔 Write📝 Share
📣
Write📝 Reduces conformity (what they said) Think 🤔 Write📝 Share
📣
Write📝 Improves listening (no need to be thinking of a
response) Think 🤔 Write📝 Share 📣
Share 📣 Everyone shares, everyone has a voice Think 🤔
Write📝 Share 📣
Everyone speaks once before anyone speaks twice 🤫
Reduces interruption 🤐 (one speaker at a time) Everyone speaks
once before anyone speaks twice 🤫
Improves active listening 👂 (No need to find a space
to interrupt) Everyone speaks once before anyone speaks twice 🤫
Ensures everyone has a voice 📣 (not just the most
vocal, or most important) Everyone speaks once before anyone speaks twice 🤫
💡The more senior you are, the later your turn to
speak. (This reduces anchor bias) Everyone speaks once before anyone speaks twice 🤫
Fostering psychological safety through anonymity 🦸
Using think-write-share, collect cards before sharing. Shuffle, distribute & read
out (we can critique the idea, not the individual) Fostering psychological safety through anonymity 🦸
⚠ Promote the expected behaviours Fostering psychological safety through anonymity
🦸
Leverage tools like Miro and Mural and their anonymous features
to write virtual stickies Fostering psychological safety through anonymity 🦸
Leverage tools like Miro and Mural for anonymous voting of
items to seek wisdom of the crowd Fostering psychological safety through anonymity 🦸
Also consider online question submission and polling tools like Menti
and Google Forms if doing in person with physical cards. Fostering psychological safety through anonymity 🦸
1. A story about one of my own challenges ✅
2. Some communication theory ✅ 3. Tools for more inclusive conversations ✅
You have 👂👂 and 👄 and it’s best to use
them in that proportion - Epictetus Ancient Greek stoic philosopher
None of us is as smart as all of us.
- Ken Blanchard
Thanks 👋