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What they don't tell you about leadership

Robbie Clutton
November 08, 2023
38

What they don't tell you about leadership

A talk given at CTO Craft Conf https://conference.ctocraft.com/november-2023/

Robbie Clutton

November 08, 2023
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Transcript

  1. 1. A story about one of my own challenges 2.

    Some communication theory 3. Tools for more inclusive conversations
  2. 1. A story about one of my own challenges 2.

    Some communication theory 3. Tools for more inclusive conversations
  3. 1. A story about one of my own challenges 2.

    Some communication theory 3. Tools for more inclusive conversations
  4. What I saw as prompt and concise, is being perceived

    as blunt, and rude. 🎯 Inbox Zero 📈
  5. What I saw as prompt and concise, is being perceived

    as blunt, and rude. 🎯 Inbox Zero 📈
  6. What I saw as prompt and concise, is being perceived

    as blunt, and rude. 🎯 Inbox Zero 📈
  7. What I saw as unblocking was depriving the team of

    their own growth opportunities 🎯 Inbox Zero 📈
  8. What I saw as unblocking was depriving the team of

    their own growth opportunities 🎯 Inbox Zero 📈
  9. What I saw as unblocking was depriving the team of

    their own growth opportunities 🎯 Inbox Zero 📈
  10. What I saw as a offering a solution was preventing

    the team solving their own problem 🎯 Inbox Zero 📈
  11. What I saw as a offering a solution was preventing

    the team solving their own problem 🎯 Inbox Zero 📈
  12. What I saw as a offering a solution was preventing

    the team solving their own problem 🎯 Inbox Zero 📈
  13. What I saw as a question to answer was sometimes

    something else 🎯 Inbox Zero 📈
  14. What I saw as a question to answer was sometimes

    something else 🎯 Inbox Zero 📈
  15. What I saw as a question to answer was sometimes

    something else 🎯 Inbox Zero 📈
  16. In our rush to fix things, we might… 1. Fix

    the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
  17. In our rush to fix things, we might… 1. Fix

    the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
  18. In our rush to fix things, we might… 1. Fix

    the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
  19. In our rush to fix things, we might… 1. Fix

    the wrong problem 2. Do the work the team should be doing 🎯 Inbox Zero 📈
  20. Ask… Is there anything else? What’s the real challenge here

    for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
  21. Ask… Is there anything else? What’s the real challenge here

    for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
  22. Ask… Is there anything else? What’s the real challenge here

    for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
  23. Ask… Is there anything else? What’s the real challenge here

    for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
  24. Ask… Is there anything else? What’s the real challenge here

    for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
  25. Ask… Is there anything else? What’s the real challenge here

    for you? What would you like to do? How would you like me you to help? 🎯 Inbox Zero 📈
  26. Stay curious for longer. Find out the real problem. It

    might not be what is laid out initially. 🎯 Inbox Zero 📈
  27. Stay curious for longer. Find out the real problem. It

    might not be what is laid out initially. 🎯 Inbox Zero 📈
  28. Stay curious for longer. Find out the real problem. It

    might not be what is laid out initially. 🎯 Inbox Zero 📈
  29. Stay curious for longer. Find out the real problem. It

    might not be what is laid out initially. 🎯 Inbox Zero 📈
  30. 1. A story about one of my own challenges ✅

    2. Some communication theory 3. Tools for more inclusive conversations
  31. We’re really sorry but the release will slip until next

    week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine
  32. We’re really sorry but the release will slip until next

    week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine …
  33. I meant that’s fine - we don’t need it until

    the following week. We’re really sorry but the release will slip until next week 😢 Hey, we’re working our backsides off to meet this deadline, this place, honestly! 🤬 That’s fine
  34. Albert Mehrabian’s 7-38-55 theory 7% - what is said 38%

    - how it is said 55% - body language
  35. Albert Mehrabian’s 7-38-55 theory 7% - what is said 38%

    - how it is said 55% - body language ✉
  36. 1. A story about one of my own challenges ✅

    2. Some communication theory ✅ 3. Tools for more inclusive conversations
  37. Everyone is present We seek diversity of thought Define the

    openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
  38. Everyone is present We seek diversity of thought Define the

    openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
  39. Everyone is present We seek diversity of thought Define the

    openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
  40. Everyone is present We seek diversity of thought Define the

    openness Be honest Never make it personal Keep an open mind Set expectations and behaviours
  41. Everyone is present We seek diversity of thought Define the

    openness Be honest Be constructive, and professional Keep an open mind Set expectations and behaviours
  42. Think 🤔 Helps you to consider your best idea 💯

    not just the first idea 💡 Think 🤔 Write📝 Share 📣
  43. Write📝 Improves listening (no need to be thinking of a

    response) Think 🤔 Write📝 Share 📣
  44. Improves active listening 👂 (No need to find a space

    to interrupt) Everyone speaks once before anyone speaks twice 🤫
  45. Ensures everyone has a voice 📣 (not just the most

    vocal, or most important) Everyone speaks once before anyone speaks twice 🤫
  46. 💡The more senior you are, the later your turn to

    speak. (This reduces anchor bias) Everyone speaks once before anyone speaks twice 🤫
  47. Using think-write-share, collect cards before sharing. Shuffle, distribute & read

    out (we can critique the idea, not the individual) Fostering psychological safety through anonymity 🦸
  48. Leverage tools like Miro and Mural and their anonymous features

    to write virtual stickies Fostering psychological safety through anonymity 🦸
  49. Leverage tools like Miro and Mural for anonymous voting of

    items to seek wisdom of the crowd Fostering psychological safety through anonymity 🦸
  50. Also consider online question submission and polling tools like Menti

    and Google Forms if doing in person with physical cards. Fostering psychological safety through anonymity 🦸
  51. 1. A story about one of my own challenges ✅

    2. Some communication theory ✅ 3. Tools for more inclusive conversations ✅
  52. You have 👂👂 and 👄 and it’s best to use

    them in that proportion - Epictetus Ancient Greek stoic philosopher