AtlasCamp 2014 - Building the Right Thing

Video: https://www.youtube.com/watch?v=RcmNqGIztiA

Building a commercial add-on or extending an Atlassian product for a client? Make sure your development and design cycles are well spent building the Right Thing. This session will walk you through tips for defining a product or feature, building it and capturing feedback, including practical examples of what we learned developing Confluence and Team Calendars at Atlassian. No matter what you're building, this talk will equip you with practical techniques and tools to make sure you're building the right thing for your customers.

Transcript

1. June 3-5, 2014 | Berlin, Germany
3. Building the Right Thing Sherif Mansour, Principle Product Manager, Atlassian
4. Understand the 
 problem Define the
 solution Tell your 
 story
5. Define the solution Tell your story Understand the 
 problem
8. The Homer
9. ! public class William extends Persona { private static final String jobTitle = "..."
 ...
12. 1 Focus 
 roadmap & dev 2 Create better experiences 3 Improve marketing Modelled from interviews
13. 1 Focus 
 roadmap & dev
14. 2 Create better experiences
15. 3 Improve marketing
16. http://bit.ly/ADG-Personas
17. Do you really 
 understand why?
18. NO ONE USES REPORTS MANY BUGS CONFUSING UI DIDN’T KNOW why? MORE TESTING BROWSER SUPPORT NO DEFAULT VALUES NO HELP NEVER ANNOUNCED CLARIFY UI
19. MORE TESTING BROWSER SUPPORT NO DEFAULT VALUES NO HELP NEVER ANNOUNCED CLARIFY UI Now Later Not worth it
20. Personas
 Try them. Start interviewing. Ask “Why?”
 Find root of the problem before you get started.
21. Understand the 
 problem Define the solution Tell your story
22. Define the
 solution Tell your story Understand the problem
23. • Body Level One! • Body Level One! • Body Level Two! • Body Level Two! • Body Level One! • Body Level Two Insert title here
24. BEFORE AFTER Spaces People Calendar Create Spaces
25. Choose carefully.
26. FRICTION FRICTION your awesome feature
27. Journey Mapping
30. <plugin-­‐info>
      ...        <param  name="post.install.url">/admin/calendar/postinstall.action</param>          ...   </plugin-­‐info> atlassian-plugin.xml | https://developer.atlassian.com/x/fwAN
31. https://developer.atlassian.com/x/nIDg
32. Draw the journey.
34. fake it
 till you make it
36. http://developer.atlassian.com/design
39. fake it
 till you make it
40. SAVE
 $$$ fake it
 till you make it SAVE
 TIME RIGHT THING
41. Choose carefully
 Beware of the “domino effect”. Get the journey right
 Map out how someone “enters” and “exists” the feature. Get feedback before you start
 Fake to validate you are building the right thing. START
42. ` Understand the problem Define the
 solution Tell your story
43. ` Understand the problem Define the solution Tell your 
 story
48. Hero shot One-line
 pitch Three 
 Pillars
49. Hero shot One-line pitch Three pillars Build your box
50. What if I didn’t have any documentation?
52. 5 months 20,000 unique visitors
53. 20,000 5,000,000+ Confluence users
54. Assume you 
 don’t have 
 release notes Even if you’ve got a flashy video of a 
 good looking guy!
57. Build your box
 Hero shot, pitch and three pillars. Before you start. Assume no docs
 It changes how you build your solution.
58. ` Understand the problem Define the solution Tell your 
 story
59. Understand the 
 problem Define the
 solution Tell your 
 story `
60. Thank you @sherifmansour! sherif@atlassian.com