フルリモートで実践するカスタマーサクセス_オンボーディング編

Transcript

1. CONFIDENTIAL ϑϧϦϞʔτ
   ΤϯλʔϓϥΠζ޲͚
   ΦϯϘʔσΟϯάઓུ ླ໦ߴଠ࿠
   4NBSU)3
   $VTUPNFS
   4VDDFTT
    3FNPUF@$4
2. ࣗݾ঺հ 3FNPUF@$4
3. ɾʙ
   ੍࡞ձࣾ
   TBMFT
   ɾʙ
   5PSFUB
   $VTUPNFS
   4VDDFTT
   ɾʙ
   4NBSU)3
   $VTUPNFS
   4VDDFTT ླ໦
   ߴଠ࿠ʢ͖ͣ͢
   ͜͏ͨΖ͏ʣ ΧελϚʔαΫηε UXJUUFS
   
   !J[PVTBO 3FNPUF@$4
4. αʔϏε঺հ 3FNPUF@$4
5. CONFIDENTIAL 3FNPUF@$4
6. CONFIDENTIAL ϏδωεϞσϧ #
   UP
   #
   UP
   &
   4BB4 λʔήοτ ਓࣄɾ࿑຿ۀ຿Λ୲౰͍ͯ͠Δํʑ ྉۚମܥ ैۀһ਺ʹԠͯ͡՝ۚ ୯Ձ ԁʙ ࢧ෷͍ܗଶ ΫϨδοτΧʔυ
   
   ੥ٻॻ ͦͷଞಛ௃ શࣾಋೖ͕جຊʢҰ෦ྫ֎͋Γʣ
   ˞
   ޏ༻ܗଶผͰͷಋೖ͋Γ 3FNPUF@$4
7. CONFIDENTIAL
   ΞδΣϯμ 
   #FGPSF
   $07*%
   &OUFSQSJTF
   0OCPBSEJOH
   
   8JUI
   $07*%
   &OUFSQSJTF
   0OCPBSEJOH
   
   "GUFS
   $07*%
   &OUFSQSJTF
   0OCPBSEJOH 3FNPUF@$4
8. લఏ 3FNPUF@$4
9. CONFIDENTIAL ڞʹઓ͏$4ͷ஥ؒͨͪ΁ 3FNPUF@$4
10. CONFIDENTIAL
    ΞδΣϯμ 
    #FGPSF
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH
    
    8JUI
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH
    
    "GUFS
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH 3FNPUF@$4
11. CONFIDENTIAL 3FNPUF@$4 0QT
    ϔϧεείΞ
    Πωʔϒϧϝϯτ 4.#
    $4.
    ςοΫλον
    ϩʔλον FOUFSQSJTF
    $4.
    ϋΠλον
    ϛουλον ΦϯϘʔσΟϯά ఆண ߋ৽
12. CONFIDENTIAL 3FNPUF@$4 FOUFSQSJTF
    $4.
    ϋΠλον
    ϛουλον
13. CONFIDENTIAL 3FNPUF@$4 ड஫͕๚໰ͳΒɺ๚໰ͰͷΦϯϘʔσΟϯά
14. CONFIDENTIAL 3FNPUF@$4 ड஫͕๚໰ͳΒɺ๚໰ͰͷΦϯϘʔσΟϯά ड஫͕ϦϞʔτͳΒɺϦϞʔτͰͷΦϯϘʔσΟϯά
15. CONFIDENTIAL 3FNPUF@$4 "33ԯ$4.
16. CONFIDENTIAL 3FNPUF@$4 "33ԯ$4.
17. CONFIDENTIAL 3FNPUF@$4 ୤ଐਓԽ
18. CONFIDENTIAL 3FNPUF@$4 ମௐෆྑͰ౗ΕͨΒऴΘΓ
19. CONFIDENTIAL 3FNPUF@$4 νʔϜ੍ͰରԠ
20. CONFIDENTIAL 3FNPUF@$4 "33ԯ$4. ໨ࢦ͢΂͖࢟
21. CONFIDENTIAL 3FNPUF@$4 ड஫͕๚໰Ͱ΋ɺϦϞʔτͰͷΦϯϘʔσΟϯά ड஫͕ϦϞʔτͳΒɺϦϞʔτͰͷΦϯϘʔσΟϯά
22. CONFIDENTIAL 3FNPUF@$4 ؾ࣋ͪ͸͕͋ͬͨɺଞͷࢪࡦͰޙճͩͬͨ͠
23. CONFIDENTIAL
    ΞδΣϯμ 
    #FGPSF
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH
    
    8JUI
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH
    
    "GUFS
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH 3FNPUF@$4
24. CONFIDENTIAL 3FNPUF@$4 ڧ੍ϦϞʔτ࣌୅ʹಥೖ
25. ϋΠλονͷ࠶ఆٛ 3FNPUF@$4
26. CONFIDENTIAL 3FNPUF@$4 ͳͥ๻Β͸๚໰Λ͢Δඞཁ͕͋Δͷ͔ʁ
27. CONFIDENTIAL 3FNPUF@$4
28. CONFIDENTIAL
29. CONFIDENTIAL 3FNPUF@$4 ଧͪ߹Θͤ΋େମ໊໊͕ࢀՃ
30. CONFIDENTIAL 3FNPUF@$4 ؔ܎ੑߏஙྗ ר͖ࠐΈྗ ΦϖϨʔγϣϯ
    ઃܭྗ άϥϯυσβΠϯ ྗ ఻͑Δྗ
31. CONFIDENTIAL 3FNPUF@$4 ϋΠλον
    JT
    1.
32. CONFIDENTIAL 3FNPUF@$4 ςΟʔνϯά͸ίϯςϯπʹ͓೚ͤ
33. CONFIDENTIAL 3FNPUF@$4
34. CONFIDENTIAL 3FNPUF@$4
35. ໨ࢦ͢ސ٬ͱͷؔ܎ੑ 3FNPUF@$4
36. CONFIDENTIAL 3FNPUF@$4 Ϗδωε্Ͱͷ࠷ྑͷύʔτφʔʹͳΔ
    ରސ٬
37. CONFIDENTIAL 3FNPUF@$4
    ରސ٬ ϓϨΩοΫΦϑελʔτ
38. CONFIDENTIAL 3FNPUF@$4
    ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμ΍ࢿྉΛશͯࣄલૹ෇
39. CONFIDENTIAL 3FNPUF@$4
    ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμ΍ࢿྉΛશͯࣄલૹ෇ NUHޙʹλεΫͷ੔ཧΛͯ͠ૹΔ
40. CONFIDENTIAL 3FNPUF@$4
    ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμ΍ࢿྉΛશͯࣄલૹ෇ NUHޙʹλεΫͷ੔ཧΛͯ͠ૹΔ
41. CONFIDENTIAL 3FNPUF@$4 ϓϨΩοΫΦϑελʔτ ܾࡋऀͱಋೖਪਐऀʹ޲͚ͯ ಋೖεέδϡʔϧͷ͢Γ߹Θͤ ಋೖ໨తͷ͢Γ߹Θͤ ಋೖޙͷӡ༻Πϝʔδ͢Γ߹Θͤ
42. CONFIDENTIAL 3FNPUF@$4
    ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμ΍ࢿྉΛશͯࣄલૹ෇ NUHޙʹλεΫͷ੔ཧΛͯ͠ૹΔ
43. CONFIDENTIAL 3FNPUF@$4 ϦϞʔτ͸ෳࡶͳ࿩΍ೝࣝҧ͍͕ग़ͨ࣌ͷमਖ਼͕େม ΞδΣϯμ΍ࢿྉΛશͯࣄલૹ෇
44. CONFIDENTIAL 3FNPUF@$4
    ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμ΍ࢿྉΛશͯࣄલૹ෇ NUHޙʹλεΫͷ੔ཧΛͯ͠ૹΔ
45. CONFIDENTIAL 3FNPUF@$4 ϦϞʔτ͸૬खͷงғؾ͕Θ͔ΓͮΒ͍ NUHޙʹλεΫͷ੔ཧΛͯ͠ૹΔ
46. CONFIDENTIAL 3FNPUF@$4 ຌࣄపఈ
47. CONFIDENTIAL 3FNPUF@$4 Ϗδωε্Ͱͷ࠷ྑͷύʔτφʔʹͳΔ
    ରސ٬
48. CONFIDENTIAL 3FNPUF@$4 ଐਓԽ΁ͷ୤٫
    ରࣾ಺
49. CONFIDENTIAL 3FNPUF@$4 ଏਓԽ΁ͷ୤٫ 4'"ͳͲυΩϡϝϯτͰ࢒ͤΔ΋ͷ͸࢒͍ͯͨ͠
50. CONFIDENTIAL 3FNPUF@$4 ଏਓԽ΁ͷ୤٫ ͨͩɺରԠ͕ਓʹґଘͯ͠͠·͍ͬͯͨ
51. CONFIDENTIAL 3FNPUF@$4 ଏਓԽ΁ͷ୤٫ νʔϜ੍ʹ͢Δ͜ͱͰ ϓϨογϟʔΛ෼ࢄͤ͞Δ ஌ݟΛڞ༗͢Δ పఈతʹυΩϡϝϯτʹམͱ͢
52. CONFIDENTIAL 3FNPUF@$4 ଏਓԽ΁ͷ୤٫ ࣄલ४උ Ҡಈ ଧͪ߹Θͤ Ҡಈ ॓୊
53. CONFIDENTIAL 3FNPUF@$4 ଏਓԽ΁ͷ୤٫ ࣄલ४උ นଧͪ ଧͪ߹Θͤ ൓লձ ॓୊ ࿈བྷ
54. CONFIDENTIAL 3FNPUF@$4
55. CONFIDENTIAL
    ΞδΣϯμ 
    #FGPSF
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH
    
    8JUI
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH
    
    "GUFS
    $07*%
    &OUFSQSJTF
    0OCPBSEJOH 3FNPUF@$4
56. CONFIDENTIAL 3FNPUF@$4 ͓ͦΒ͘ɺ๚໰͸͓ئ͍Λ͢Δ࣌ʹݶΔ
57. CONFIDENTIAL 3FNPUF@$4 গͳ͘ͱ΋ςΟʔνϯά͸ΦϯϥΠϯʹͳΔ
58. CONFIDENTIAL 3FNPUF@$4 ίϯςϯπʹΊͬͪΌྗΛೖΕ͍ͯ͘
59. ग़ޱ͸ݟ͑ͳ͍ਏ͍ঢ়گͰ͕͢ɺ
    ڞʹؤுΓ·͠ΐ͏
    ͦͯ͠ɺ$4ͷՐΛ౯͠ଓ͚·͠ΐ͏ 3FNPUF@$4
60. ͋Γ͕ͱ͏͍͟͝·ͨ͠ 3FNPUF@$4