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フルリモートで実践するカスタマーサクセス_オンボーディング編
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suzuki kotaro
May 12, 2020
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フルリモートで実践するカスタマーサクセス_オンボーディング編
suzuki kotaro
May 12, 2020
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Transcript
CONFIDENTIAL ϑϧϦϞʔτ ΤϯλʔϓϥΠζ͚ ΦϯϘʔσΟϯάઓུ ླߴଠ 4NBSU)3$VTUPNFS4VDDFTT 3FNPUF@$4
ࣗݾհ 3FNPUF@$4
ɾʙ੍࡞ձࣾTBMFT ɾʙ5PSFUB$VTUPNFS4VDDFTT ɾʙ4NBSU)3$VTUPNFS4VDDFTT ླߴଠʢ͖ͣ͢͜͏ͨΖ͏ʣ ΧελϚʔαΫηε UXJUUFS!J[PVTBO 3FNPUF@$4
αʔϏεհ 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4
CONFIDENTIAL ϏδωεϞσϧ #UP#UP&4BB4 λʔήοτ ਓࣄɾ࿑ۀΛ୲͍ͯ͠Δํʑ ྉۚମܥ ैۀһʹԠͯ͡՝ۚ ୯Ձ ԁʙ ࢧ͍ܗଶ
ΫϨδοτΧʔυٻॻ ͦͷଞಛ શࣾಋೖ͕جຊʢҰ෦ྫ֎͋Γʣ ˞ޏ༻ܗଶผͰͷಋೖ͋Γ 3FNPUF@$4
CONFIDENTIAL ΞδΣϯμ #FGPSF$07*%&OUFSQSJTF0OCPBSEJOH 8JUI$07*%&OUFSQSJTF0OCPBSEJOH "GUFS$07*%&OUFSQSJTF0OCPBSEJOH 3FNPUF@$4
લఏ 3FNPUF@$4
CONFIDENTIAL ڞʹઓ͏$4ͷؒͨͪ 3FNPUF@$4
CONFIDENTIAL ΞδΣϯμ #FGPSF$07*%&OUFSQSJTF0OCPBSEJOH 8JUI$07*%&OUFSQSJTF0OCPBSEJOH "GUFS$07*%&OUFSQSJTF0OCPBSEJOH 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4 0QT ϔϧεείΞ Πωʔϒϧϝϯτ 4.# $4. ςοΫλον ϩʔλον FOUFSQSJTF
$4. ϋΠλον ϛουλον ΦϯϘʔσΟϯά ఆண ߋ৽
CONFIDENTIAL 3FNPUF@$4 FOUFSQSJTF $4. ϋΠλον ϛουλον
CONFIDENTIAL 3FNPUF@$4 ड͕๚ͳΒɺ๚ͰͷΦϯϘʔσΟϯά
CONFIDENTIAL 3FNPUF@$4 ड͕๚ͳΒɺ๚ͰͷΦϯϘʔσΟϯά ड͕ϦϞʔτͳΒɺϦϞʔτͰͷΦϯϘʔσΟϯά
CONFIDENTIAL 3FNPUF@$4 "33ԯ$4.
CONFIDENTIAL 3FNPUF@$4 "33ԯ$4.
CONFIDENTIAL 3FNPUF@$4 ଐਓԽ
CONFIDENTIAL 3FNPUF@$4 ମௐෆྑͰΕͨΒऴΘΓ
CONFIDENTIAL 3FNPUF@$4 νʔϜ੍ͰରԠ
CONFIDENTIAL 3FNPUF@$4 "33ԯ$4. ࢦ͖࢟͢
CONFIDENTIAL 3FNPUF@$4 ड͕๚ͰɺϦϞʔτͰͷΦϯϘʔσΟϯά ड͕ϦϞʔτͳΒɺϦϞʔτͰͷΦϯϘʔσΟϯά
CONFIDENTIAL 3FNPUF@$4 ؾ͕࣋ͪ͋ͬͨɺଞͷࢪࡦͰޙճͩͬͨ͠
CONFIDENTIAL ΞδΣϯμ #FGPSF$07*%&OUFSQSJTF0OCPBSEJOH 8JUI$07*%&OUFSQSJTF0OCPBSEJOH "GUFS$07*%&OUFSQSJTF0OCPBSEJOH 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4 ڧ੍ϦϞʔτ࣌ʹಥೖ
ϋΠλονͷ࠶ఆٛ 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4 ͳͥΒ๚Λ͢Δඞཁ͕͋Δͷ͔ʁ
CONFIDENTIAL 3FNPUF@$4
CONFIDENTIAL
CONFIDENTIAL 3FNPUF@$4 ଧͪ߹Θͤେମ໊໊͕ࢀՃ
CONFIDENTIAL 3FNPUF@$4 ؔੑߏஙྗ ר͖ࠐΈྗ ΦϖϨʔγϣϯ ઃܭྗ άϥϯυσβΠϯ ྗ ͑Δྗ
CONFIDENTIAL 3FNPUF@$4 ϋΠλονJT1.
CONFIDENTIAL 3FNPUF@$4 ςΟʔνϯάίϯςϯπʹ͓ͤ
CONFIDENTIAL 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4
ࢦ͢ސ٬ͱͷؔੑ 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4 Ϗδωε্Ͱͷ࠷ྑͷύʔτφʔʹͳΔ ରސ٬
CONFIDENTIAL 3FNPUF@$4 ରސ٬ ϓϨΩοΫΦϑελʔτ
CONFIDENTIAL 3FNPUF@$4 ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμࢿྉΛશͯࣄલૹ
CONFIDENTIAL 3FNPUF@$4 ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμࢿྉΛશͯࣄલૹ NUHޙʹλεΫͷཧΛͯ͠ૹΔ
CONFIDENTIAL 3FNPUF@$4 ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμࢿྉΛશͯࣄલૹ NUHޙʹλεΫͷཧΛͯ͠ૹΔ
CONFIDENTIAL 3FNPUF@$4 ϓϨΩοΫΦϑελʔτ ܾࡋऀͱಋೖਪਐऀʹ͚ͯ ಋೖεέδϡʔϧͷ͢Γ߹Θͤ ಋೖతͷ͢Γ߹Θͤ ಋೖޙͷӡ༻Πϝʔδ͢Γ߹Θͤ
CONFIDENTIAL 3FNPUF@$4 ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμࢿྉΛશͯࣄલૹ NUHޙʹλεΫͷཧΛͯ͠ૹΔ
CONFIDENTIAL 3FNPUF@$4 ϦϞʔτෳࡶͳೝࣝҧ͍͕ग़ͨ࣌ͷमਖ਼͕େม ΞδΣϯμࢿྉΛશͯࣄલૹ
CONFIDENTIAL 3FNPUF@$4 ରސ٬ ϓϨΩοΫΦϑελʔτ ΞδΣϯμࢿྉΛશͯࣄલૹ NUHޙʹλεΫͷཧΛͯ͠ૹΔ
CONFIDENTIAL 3FNPUF@$4 ϦϞʔτ૬खͷงғؾ͕Θ͔ΓͮΒ͍ NUHޙʹλεΫͷཧΛͯ͠ૹΔ
CONFIDENTIAL 3FNPUF@$4 ຌࣄపఈ
CONFIDENTIAL 3FNPUF@$4 Ϗδωε্Ͱͷ࠷ྑͷύʔτφʔʹͳΔ ରސ٬
CONFIDENTIAL 3FNPUF@$4 ଐਓԽͷ٫ ରࣾ
CONFIDENTIAL 3FNPUF@$4 ଏਓԽͷ٫ 4'"ͳͲυΩϡϝϯτͰͤΔͷ͍ͯͨ͠
CONFIDENTIAL 3FNPUF@$4 ଏਓԽͷ٫ ͨͩɺରԠ͕ਓʹґଘͯ͠͠·͍ͬͯͨ
CONFIDENTIAL 3FNPUF@$4 ଏਓԽͷ٫ νʔϜ੍ʹ͢Δ͜ͱͰ ϓϨογϟʔΛࢄͤ͞Δ ݟΛڞ༗͢Δ పఈతʹυΩϡϝϯτʹམͱ͢
CONFIDENTIAL 3FNPUF@$4 ଏਓԽͷ٫ ࣄલ४උ Ҡಈ ଧͪ߹Θͤ Ҡಈ ॓
CONFIDENTIAL 3FNPUF@$4 ଏਓԽͷ٫ ࣄલ४උ นଧͪ ଧͪ߹Θͤ লձ ॓ ࿈བྷ
CONFIDENTIAL 3FNPUF@$4
CONFIDENTIAL ΞδΣϯμ #FGPSF$07*%&OUFSQSJTF0OCPBSEJOH 8JUI$07*%&OUFSQSJTF0OCPBSEJOH "GUFS$07*%&OUFSQSJTF0OCPBSEJOH 3FNPUF@$4
CONFIDENTIAL 3FNPUF@$4 ͓ͦΒ͘ɺ๚͓ئ͍Λ͢Δ࣌ʹݶΔ
CONFIDENTIAL 3FNPUF@$4 গͳ͘ͱςΟʔνϯάΦϯϥΠϯʹͳΔ
CONFIDENTIAL 3FNPUF@$4 ίϯςϯπʹΊͬͪΌྗΛೖΕ͍ͯ͘
ग़ޱݟ͑ͳ͍ਏ͍ঢ়گͰ͕͢ɺ ڞʹؤுΓ·͠ΐ͏ ͦͯ͠ɺ$4ͷՐΛ౯͠ଓ͚·͠ΐ͏ 3FNPUF@$4
͋Γ͕ͱ͏͍͟͝·ͨ͠ 3FNPUF@$4