Presentation_for_Zurich_Argentina.pdf

Transcript

3. Technological disruption and fierce competition will commoditize insurance
4. Differentiate by focussing on the customer
5. Our vision is to be Earth's most customer centric company. Improve its customers' financial live so profoundly, they couldn't imagine going back to the old way. Try harder than all our competitors - never give up and care for our customers, our community and each other. Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
6. “Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends” Monika Schulze Global Head Customer & Digital Experience
7. “Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends” Monika Schulze Global Head Customer & Digital Experience
8. How do you build a relationship?
9. Can we trust you?
10. The Personalized Experience
11. Instantly Understand the problem In a personalized way Explain the solution
12. Omni-channel Instant Co-Browsing on web and mobile Deliver an in-person Experience Build Trust with Visual Engagement
13. Exceeding Expectations
17. year-over-year perf. improvement source: Aberdeen Group 0 4,5 9 13,5 18 Revenue Positive Mentions Referrals Win-Back Rate
18. Simple, fast & safe
23. Functional Requirement Business Focus Success Measure relation NPS LTV transaction conversion rate first-time fix Rate CSAT event call handling time servicelevel agent utilization universal co-browsing co-browsing with control switching view only co-browsing
24. Some of our Partners
25. Some of Our Customers: Thank you! Tariq Valente - tariq@surfly.com Sign up in 4 seconds and try it out with a colleague/client/friend: WWW.SURFLY.COM/REGISTER
26. Surfly vs Embedded (pure Javascript based) Co-Browsing Embedded co-browsing Surfly No website changes required no yes iFrames or Framesets no yes 3rd party content no yes CSS Pseudo Classes (interactive menu's) no yes Resources Behind Authentication no yes Javascript Navigation and no yes Canvas no yes SVG no yes WebGL no yes HTML5 Audio no yes HTML5 Video no yes Native Selects no yes Javascript Alert() Confirm() Prompt() no yes non-embedded PDF no yes no-embedded Images / Documents no yes Synchronized Downloading of content no yes Captcha no yes Control Switching no yes onChange() form events from follower no yes Full Content-Editable Synchronisation no yes