TELUS Digital Showcase 2017

Transcript

1. Welcome to TELUS Digital 1 #TELUSOpenHouse @TELUSDigital
2. OUR MISSION Enable team members and customers to do what they want to do, easily • Outcomes > output • Quality > speed • Data > opinion • Empowerment > governance OUR PRINCIPLES... • Outcome focused • Mobile first - simplicity • End-to-end experiences • Go lean OUR VALUES...
3. We are: • ~250 People Serving 12 million Canadians • Focused on improving customer experience with every line of code • Continually improving how we work • Challenging business norms, daily We work: • Using data to drive our decisions • With small cross-functional squads • In an open and collaborative environment • Using Continuous Delivery Practices
4. team members contributed 482 million dollars to charitable and not-for-profit organizations team members volunteered 7.7 million hours of service to local communities TELUS contributed 60 million dollars in support of 5500 local charitable projects
5. #TELUSOpenHouse @TELUSDigital
6. Cross-Functional Squads
7. Welcome to TELUS Digital 7 #TELUSOpenHouse @TELUSDigital
8. TELUS digital PERSONALIZATION & OPERATIONS TRANSPARENCY RETAIL & DIGITAL INNOVATION STRUCTURE & DELIVERY PROCESS INNOVATION & INTEGRATION ENGINEERING CULTURE INFRASTRUCTURE & AUTOMATION ANALYTICS & UX OUR BEACONS Who we are inspired by SECURITY
9. Collaborative Work Environment
10. #TELUSOpenHouse @TELUSDigital
11. Welcome to TELUS Digital 11 #TELUSOpenHouse @TELUSDigital
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15. Welcome to TELUS Digital #TELUSOpenHouse @TELUSDigital
16. Guilds
17. TELUS digital
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20. We’re hiring. labs.telus.com #TELUSOpenHouse @TELUSDigital
21. •600+ customer validation sessions in 36 months •2 call center agent huddles & Service Safari events monthly •Comprehensive journey maps & capability roadmaps developed •150,000+ customer survey responses integrated into the site •Second by second VOC insights hooked into Slack •Leverage many customer analytics tools to gain insight and drive experience improvements
22. Mob programming
23. Community Events
24. #TELUSOpenHouse @TELUSDigital