The DevOps Pay Raise: Quantifying Your Value to Move Up the Ladder

DevOps, when done right, usually goes unnoticed. It's only when something breaks that all eyes turn to IT.

If your boss only sees you when the app is down, however, that's not really doing your career any favors. In this session we'll talk about how to prove your value to the organization by looking at the positive side -- that is, how much money you've saved your company.

Transcript

1. Pay Raise Quantifying your value to move up the ladder
2. Tom Levey Tech Evangelist @tlevey
3. DevOps?
4. Developers working together with Operations to get things done faster in an automated and repeatable way
5. DevOps Success?
6. 2005 Portal-services & handset testing
7. my
8. space flashing
9. IREG International Roaming Expert Group
10. International roaming voice calls video calls signaling network backbone portal services messaging france network spain network italy germany network norway network
11. Runbook 1. Call L2 ops team 2. Call infrastructure ops 3. Call signaling partner 4. Call radio ops 5. Call backbone provider 6. Call international L2 ops team 7. Wait for reply... 8. Repeat 1-7 until resolution
13. “Everything is fine from our end.” OPS:
14. Typical Day 1. Open 30 new tickets 2. Make 200 phone calls 3. Attend executive P1 status update meeting 4. Argue about what a P1 and P2 really is 5. Reprioritize P2 tickets to P1 6. Reprioritize P3 tickets to P2 7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’
15. What did I care about?
16. P1’s SLA’s What did I really care about?
17. What did the Business care about? €
18. P1 = € Even though the business could never prove it.
19. How the Business really viewed me
20. How L2 & L3 Support viewed me
21. How Ops & Partners viewed me
22. False Alarms Site is down 404 Errors My search is slow
23. 2am Friday - #FFS We have had an alert that the load on one of your staging servers is critical.
24. How much time do false alarms waste? Role Hours Per Week Cost Per Week Cost Per Year Me 20 €400 €20,800 L2 10 €200 €10,400 L3 15 €300 €15,600 Hosting 6 €120 €6240 Network 6 €120 €6240 CMS 10 €200 €10,400 Total 55 €1,340 €69,680 Conservative estimates assuming €20/hour
25. How much revenue did the business lose? No idea
26. Typical Day 1. Open 30 new tickets 2. Make 300 phone calls 3. Attend executive P1 status update meeting 4. Argue about what a P1 and P2 really is 5. Reprioritize P2 tickets to P1 6. Reprioritize P3 tickets to P2 7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’
27. Things I wish I’d had 1. Automation 2. Collaboration 3. Better Tooling 4. Business Metrics
28. Things I wish I’d done 1. Baseline where I started 2. Measured my progress 3. Calculated Business Impact 4. Promote success not problems 5. Proved my value
29. Present Day
30. Web server 1 Internet Firewall Load Balancer Web server 2 Database
31. Key: = bad = not bad
32. A simple travel search...
33. Assume $1 per server/hour and 1,000 Servers for the application. $1.72m/year $860k/year $4.3m/year How much are you going to spend in the Cloud? 20% 10% 50%
34. tools can be helpful
35. right tools right hands right use
36. Automatically map your application
37. Executed code diagnostics
38. * Screenshot from US e-Commerce AppDynamics Customer Application Revenue Application Errors Application Response Time $64,499 per min $11,987 per min 10.1 s 100 ms Correlate business metrics with your metrics
39. Time is Money. Automation = ??
40. Infrastructure automation How much time and € do these tools save?
41. Deployment automation How much time and € do these tools save? Fabric
42. Monitoring tools How much time and € do these tools save?
43. Collaboration = ?? Productivity saves time Time is money.
44. DevOps Tasks Annual Cost € Annual Benefit € Infrastructure Automation ? ? Deployment Automation ? ? Log Automation ? ? Monitoring ? ? Collaboration Pride ? Total X Y Your DevOps Value € Y - X € Y - X
45. Tell the Business how much you save them. DevOps Automation & collaboration Time Money = =
46. Free trial: appdynamics.com/freetrial