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Chatbot In Cathay: Service Journey and Social Network Analysis

Ede9c1cd3481df2b1da4749b7fd98950?s=47 tlyu0419
November 14, 2020

Chatbot In Cathay: Service Journey and Social Network Analysis

有越來越多的公司嘗試導入 Chatbot 期望降低客服人員的工作量,而 Chatbot 成功的關鍵就在於設計良好的服務旅程讓客戶能快速並滿意的完成服務。在這場專題演講中,講者將與大家分享國泰是如何透過社群網絡分析 (SNA) 來設計與優化 Chatbot 中的服務旅程。

Ede9c1cd3481df2b1da4749b7fd98950?s=128

tlyu0419

November 14, 2020
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  3. By collaborating with Cathay’s subsidiaries and consolidating the group resources,

    DDT provides innovative digital products and services driven by data with brilliant customer experiences, aiming to become the top in Asia Pacific Fintech ecology.
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  10. • •

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  14. … … …

  15. D B E D E E C B B A

    A B F
  16. D B E D E E C B B A

    A B F
  17. • •

  18. Node + Edge 1 2 0 3 4

  19. 1 2 0 3 4

  20. • Degree • In Degree • Out Degree • Closeness

    • Betweenness • Pagerank
  21. 1 2 0 3 4

  22. • • • • 這邊看一下阿發合適的 貼圖

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