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Designing Calm - Stress Around Postponing Emails

541356b6f63398601dd9d485bb6d6e39?s=47 tonyjin
January 17, 2013
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Designing Calm - Stress Around Postponing Emails

People should be mindful of their time & energy when dealing with email because reading an email one can't immediately deal with causes present and future stress.

541356b6f63398601dd9d485bb6d6e39?s=128

tonyjin

January 17, 2013
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Transcript

  1. Silicon Valley entrepreneur Sally needs to be mindful of her

    current time & energy when she deals with email because reading an email she can’t immediately deal with causes present and future stress. Wednesday, January 16, 13
  2. Sally opens her inbox Sally skims her unread/priority inbox emails

    Sally notices a key email Sally reads the subject & sender of the key email Sally opens the key email Sally sorts the email (i.e. prioritizes, marks as unread, or stars) Sally needs more time than she has to craft a thoughtful response Sally feels stressed! :( * potential point of intervention! * potential point of intervention! SALLY’S BEHAVIOR SEQUENCE Wednesday, January 16, 13