Designing Calm - POV around Stress & Email

Point of view & model concerning three interviewee's experiences around email and related stress.

Transcript

1. A BUSY STUDENT WHO LIKES TO READ EMAIL ON THE GO NEEDS TO QUICKLY DETERMINE SUITABLE CONCLUSIONS FOR NEW MESSAGES BECAUSE HIS PRODUCTIVITY IS HURT BY THE WEIGHT OF EVERY UNCONCLUDED EMAIL. Tuesday, January 15, 13
2. Bryan Cheng MSEE ’14 Wesley Leung BSCS ’13 Kathy Vu BSSTS ’13 “In batches, I skim my archived emails that have been filtered and labeled and generally mark them all as read.” “I try to maintain inbox 0, but I quickly fail and it grows to hundreds and even thousands within a month.” “The number of emails doesn’t stress me, but thinking about the emails I have yet to respond to does.” “I don’t like notifications telling me when to check my email.” “Checking email is a way for me to procrastinate.” “I’m stressed out by emails that keep coming back even though their threads have been muted.” Tuesday, January 15, 13
3. Email todo use sticky notes for todo not different folders for priorities filters archive and label mailing lists are evil? checking email compulsive checking don’t like notifications way to procrastinate new emails are fun unconcluded email don’t have time to respond to every email seen initially seen emails don’t stress seeing email again because no previous conclusion causes stress how does one quickly “conclude” an email?? completed email delete vs archive? skimming subject line & sender inbox 0 very hard to maintain unread 0 more realistic gchat sometimes easier to take convos to gchat instead of continuiing through email short vs long email - diff use flows? Tuesday, January 15, 13