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Bad design is bad for your health: Why data vis...

uxaustralia
August 11, 2017

Bad design is bad for your health: Why data visualization details matter

Medical errors are the third leading cause of death in the U.S. As a UX designer for a leading healthcare IT company, Jody is determined to change this statistic. Visualizing patient data appropriately is imperative for improving clinician’s ability to provide quality healthcare to the population.

Designing for healthcare is complicated. It is governed by strict regulations, accessibility doctrines, and psychology principles. As designers, we need to go beyond plotting data on the first graph type we think of and seek to fully understand our users’ goals, needs and environment. A patient’s single data set may need to be displayed drastically differently for a nurse, physician, and the patient themselves. Even the smallest design detail can have big consequences in the perception of patient data.

During this talk, Jody will give detailed recommendations based on her experiences for how to create data visualizations while working in a high-paced, regulated design environment.

from UX Australia 2017

uxaustralia

August 11, 2017
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  1. Bad Design is Bad for Your Health: Why Data Visualization

    Details Matter Jody Butts UX Designer, Cerner
  2. 2 3 4 5 6 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Francis, Eviza | DOB: 04/11/1962 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours)
  3. 3 4.5 6 7.5 9 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11
  4. 3 4.5 6 7.5 9 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11
  5. 2 3 4 5 6 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Francis, Eviza | DOB: 04/11/1962 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours)
  6. 2 3 4 5 6 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Francis, Eviza | DOB: 04/11/1962 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) 6 2
  7. 3 4.5 6 7.5 9 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 6
  8. 3 4.5 6 7.5 9 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 9 3 6
  9. 3 4.5 6 7.5 9 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours)
  10. 3 4.5 6 7.5 9 08:00 10:00 12:00 16:00 18:00

    20:00 22:00 00:00 02:00 04:00 06:00 08:00 John Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Eviza
  11. •UX/UI as defense for patient safety •The health care IT

    landscape •Data visualization design details
 for accuracy & impact
  12. Patient Safety UX Australia 2017 @JodyEButts Challenges to Patient Safety

    Organizational Policies and Process People Systems Measurement and Monitoring User Interface External Rules and Regulation Workflow and Communication Hardware & Software
  13. Patient Safety UX Australia 2017 @JodyEButts Challenges to Patient Safety

    System Downtime Interoperability Data Security Best practice / Knowledge share Non-Linear Communication Non-punitive error reporting Patient Engagement Work Hours Training Safety Culture & Training Efficiency Handoffs and Transitions Interoperability Surveillance and Monitoring Integration & Configuration Patient Identification Litigation Meaningful Use Clinical Decision Support Usability Process Feedback and Info Sharing Organizational Policies and Process People Systems Measurement and Monitoring User Interface External Rules and Regulation Workflow and Communication Hardware & Software
  14. Patient Safety UX Australia 2017 @JodyEButts Challenges to Patient Safety

    System Downtime Interoperability Data Security Best practice / Knowledge share Non-Linear Communication Non-punitive error reporting Patient Engagement Work Hours Training Safety Culture & Training Efficiency Handoffs and Transitions Interoperability Surveillance and Monitoring Integration & Configuration Patient Identification Litigation Meaningful Use Clinical Decision Support Usability Process Feedback and Info Sharing Organizational Policies and Process People Systems Measurement and Monitoring User Interface External Rules and Regulation Workflow and Communication Hardware & Software
  15. Patient Safety UX Australia 2017 @JodyEButts Challenges to Patient Safety

    System Downtime Interoperability Data Security Best practice / Knowledge share Non-Linear Communication Non-punitive error reporting Patient Engagement Work Hours Training Safety Culture & Training Efficiency Handoffs and Transitions Interoperability Surveillance and Monitoring Integration & Configuration Patient Identification Litigation Meaningful Use Clinical Decision Support Usability Process Feedback and Info Sharing Organizational Policies and Process People Systems Measurement and Monitoring User Interface External Rules and Regulation Workflow and Communication Hardware & Software
  16. Patient Safety UX Australia 2017 @JodyEButts Challenges to Patient Safety

    System Downtime Interoperability Data Security Best practice / Knowledge share Non-Linear Communication Non-punitive error reporting Patient Engagement Work Hours Training Safety Culture & Training Efficiency Handoffs and Transitions Interoperability Surveillance and Monitoring Integration & Configuration Patient Identification Litigation Meaningful Use Clinical Decision Support Usability Process Feedback and Info Sharing Organizational Policies and Process People Systems Measurement and Monitoring User Interface External Rules and Regulation Workflow and Communication Hardware & Software
  17. “ ” With great power comes great responsibility. - Uncle

    Ben, Spider-Man https://i.ytimg.com/vi/R0bGtake1Bc/maxresdefault.jpg
  18. “ People can use statistics to prove anything…14% of all

    people know that. - Homer Simpson http://www.hollywoodreporter.com/live-feed/simpsons-feature-live-segment-homer-866370
  19. Project Category t Category 1 Category 2 Category 3 Category

    4 Category 5 Category 6 Category 7 Category 8 Project Category Total FTE UX Australia 2017 @JodyEButts Data Visualization Details
  20. Project Category t Category 1 Category 2 Category 3 Category

    4 Category 5 Category 6 Category 7 Category 8 Project Category Total FTE UX Australia 2017 @JodyEButts Data Visualization Details Project Category
  21. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 Hours Worked Across Tech Projects in 2016 Total FTE Project Category UX Australia 2017 @JodyEButts Data Visualization Details
  22. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 Hours Worked Across Tech Projects in 2016 Total FTE Project Category UX Australia 2017 @JodyEButts Data Visualization Details Hours Worked Across Tech Projects in 2016
  23. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 UX Australia 2017 @JodyEButts Data Visualization Details
  24. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 ??? UX Australia 2017 @JodyEButts Data Visualization Details
  25. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 Total FTE Project Category UX Australia 2017 @JodyEButts Data Visualization Details Hours Worked Across Tech Projects in 2016
  26. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 Total FTE Project Category UX Australia 2017 @JodyEButts Data Visualization Details Hours Worked Across Tech Projects in 2016 Total FTE
  27. t Category 1 Category 2 Category 3 Category 4 Category

    5 Category 6 Category 7 Category 8 Total FTE Project Category UX Australia 2017 @JodyEButts Data Visualization Details Hours Worked Across Tech Projects in 2016 Total FTE
  28. UX Australia 2017 @JodyEButts Data Visualization Details t Category 1

    Category 2 Category 3 Category 4 Category 5 Category 6 Category 7 Category 8 Dollars (A$)
  29. UX Australia 2017 @JodyEButts Data Visualization Details t Category 1

    Category 2 Category 3 Category 4 Category 5 Category 6 Category 7 Category 8 Dollars (A$) Dollars (A$)
  30. UX Australia 2017 @JodyEButts Data Visualization Details 3 4.5 6

    7.5 9 08:00 12:00 18:00 22:00 02:00 06:00 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Francis, Eviza | DOB: 04/11/1962 2 3 4 5 6 08:00 12:00 18:00 22:00 02:00 06:00
  31. UX Australia 2017 @JodyEButts Data Visualization Details 3 4.5 6

    7.5 9 08:00 12:00 18:00 22:00 02:00 06:00 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Francis, Eviza | DOB: 04/11/1962 2 3 4 5 6 08:00 12:00 18:00 22:00 02:00 06:00
  32. UX Australia 2017 @JodyEButts Data Visualization Details 3 4.5 6

    7.5 9 08:00 12:00 18:00 22:00 02:00 06:00 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Francis, Eviza | DOB: 04/11/1962 3 4.5 6 7.5 9 08:00 12:00 18:00 22:00 02:00 06:00
  33. 32 34 36 38 40 08:00 12:00 16:00 20:00 00:00

    04:00 08:00 Temperature Mobley, John | DOB: 22/03/1957 Degrees (Celsius) Aug 10 Aug 11
  34. Temperature Mobley, John | DOB: 22/03/1957 Degrees (Celsius) Aug 10

    Aug 11 35.5 36 36.5 37 37.5 08:00 12:00 16:00 20:00 00:00 04:00 08:00
  35. 3 4.5 6 7.5 9 16:59 19:20 19:24 19:52 19:58

    19:59 20:00 Blood Glucose Mobley, John | DOB: 22/03/1957 Blood Glucose (mmol/L) Aug 10
  36. 3 4.5 6 7.5 9 16:59 19:20 19:24 19:52 19:58

    19:59 20:00 Blood Glucose Mobley, John | DOB: 22/03/1957 Blood Glucose (mmol/L) Aug 10 16:59 19:20 19:24 19:52 19:58 19:59 20:00 16:59 19:20 19:24 19:52 19:58 19:59 20:00
  37. 3 4.5 6 7.5 9 16:59 19:20 19:24 19:52 19:58

    19:59 20:00 Blood Glucose Mobley, John | DOB: 22/03/1957 Blood Glucose (mmol/L) Aug 10 16:59 19:20 19:24 19:52 19:58 19:59 20:00 19:24 19:52 19:58 19:59 20:00
  38. 3 4.5 6 7.5 9 16:59 19:20 19:24 19:52 19:58

    19:59 20:00 Blood Glucose Mobley, John | DOB: 22/03/1957 Blood Glucose (mmol/L) Aug 10 16:59 19:20 19:24 19:52 19:58 19:59 20:00
  39. 3 4.5 6 7.5 9 17:00 17:30 18:00 18:30 19:00

    19:30 20:00 Blood Glucose Mobley, John | DOB: 22/03/1957 Blood Glucose (mmol/L) Aug 10
  40. 3 4.5 6 7.5 9 17:00 17:30 18:00 18:30 19:00

    19:30 20:00 Blood Glucose Mobley, John | DOB: 22/03/1957 Blood Glucose (mmol/L) Aug 10 17:00 17:30 18:00 18:30 19:00 19:30 20:00
  41. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Saturday

    Sunday UX Australia 2017 @JodyEButts Data Visualization Details
  42. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday

    Saturday Sunday UX Australia 2017 @JodyEButts Data Visualization Details
  43. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday

    Saturday Sunday UX Australia 2017 @JodyEButts Data Visualization Details
  44. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday

    Saturday Sunday UX Australia 2017 @JodyEButts Data Visualization Details 42 units Saturday
  45. Temperature Mobley, John | DOB: 22/03/1957 Degrees (Celsius) Aug 10

    Aug 11 35 35.75 36.5 37.25 38 08:00 12:00 16:00 20:00 00:00 04:00 08:00
  46. Temperature Mobley, John | DOB: 22/03/1957 Degrees (Celsius) Aug 10

    Aug 11 35 35.75 36.5 37.25 38 08:00 12:00 16:00 20:00 00:00 04:00 08:00
  47. 3 4.5 6 7.5 9 08:00 12:00 18:00 22:00 02:00

    06:00 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Francis, Eviza | DOB: 04/11/1962 2 3 4 5 6 08:00 12:00 18:00 22:00 02:00 06:00 UX Australia 2017 @JodyEButts Data Visualization Details
  48. 3 4.5 6 7.5 9 08:00 12:00 18:00 22:00 02:00

    06:00 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Mobley, John | DOB: 22/03/1957 Potassium (mmol/L) Aug 10 Aug 11 Potassium (Past 24 hours) Francis, Eviza | DOB: 04/11/1962 2 3 4 5 6 08:00 12:00 18:00 22:00 02:00 06:00 UX Australia 2017 @JodyEButts Data Visualization Details
  49. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday

    Saturday Sunday UX Australia 2017 @JodyEButts Data Visualization Details
  50. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday

    Saturday Sunday Goal: 50 UX Australia 2017 @JodyEButts Data Visualization Details
  51. 0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday

    Saturday Sunday 74 units UX Australia 2017 @JodyEButts Data Visualization Details
  52. UX Australia 2017 @JodyEButts Data Visualization Details Position (common scale)

    Position (non-aligned scale) Length Angle Slope Area Volume Density Color Saturation Color Hue
  53. UX Australia 2017 @JodyEButts Data Visualization Details Position (common scale)

    Position (non-aligned scale) Length Angle Slope Area Volume Density Color Saturation Color Hue
  54. UX Australia 2017 @JodyEButts Data Visualization Details Position (common scale)

    Position (non-aligned scale) Length Angle Slope Area Volume Density Color Saturation Color Hue
  55. UX Australia 2017 @JodyEButts Data Visualization Details Position (common scale)

    Position (non-aligned scale) Length Angle Slope Area Volume Density Color Saturation Color Hue
  56. UX Australia 2017 @JodyEButts Data Visualization Details Position (common scale)

    Position (non-aligned scale) Length Angle Slope Area Volume Density Color Saturation Color Hue
  57. UX Australia 2017 @JodyEButts Data Visualization Details Position (common scale)

    Position (non-aligned scale) Length Angle Slope Area Volume Density Color Saturation Color Hue
  58. 0 5 10 15 20 08:00 12:00 16:00 20:00 00:00

    04:00 08:00 Medication A Mobley, John | DOB: 22/03/1957 Dosage (mg) Aug 10 Aug 11
  59. 0 5 10 15 20 08:00 12:00 16:00 20:00 00:00

    04:00 08:00 Medication A Mobley, John | DOB: 22/03/1957 Dosage (mg) Aug 10 Aug 11
  60. UX Australia 2017 @JodyEButts Data Visualization Details UX Australia 2017

    @JodyEButts Data Visualization Details http://scls.typepad.com/techbits/2013/12/turning-library-reports-into-heat-maps.html
  61. UX Australia 2017 @JodyEButts Data Visualization Details UX Australia 2017

    @JodyEButts Data Visualization Details http://scls.typepad.com/techbits/2013/12/turning-library-reports-into-heat-maps.html
  62. UX Australia 2017 @JodyEButts Data Visualization Details UX Australia 2017

    @JodyEButts Data Visualization Details Delta-E: 0
  63. UX Australia 2017 @JodyEButts Data Visualization Details UX Australia 2017

    @JodyEButts Data Visualization Details Delta-E: 0 Delta-E: 17.5758
  64. UX Australia 2017 @JodyEButts Data Visualization Details 0 20 40

    60 80 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Dollars (A$) Weekday
  65. UX Australia 2017 @JodyEButts Data Visualization Details 0 20 40

    60 80 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Dollars (A$) Weekday
  66. UX Australia 2017 @JodyEButts Data Visualization Details Dollars (A$) Weekday

    0 20 40 60 80 Monday Tuesday Wednesday Thursday Friday Saturday Sunday
  67. “ ” Above all else, show the data. - Edward

    Tufte https://thatsthespir.it/of/edward-tufte
  68. !

  69. Human strategic guidance combined with the tactical acuity of a

    computer was overwhelming. “ - Garry Kasparov https://www.extremetech.com/extreme/196554-a-new-computer-chess-champion-is-crowned-and-the-continued-demise-of-human-grandmasters
  70. 123 89 23 44 12 19 939 121 109 13

    95 41 20 73 38 19 121 109 13 95 41 20 20 73 38 19 18 4 29 40 20 32 8 12 20 73 38 19 1 26 75 10 12 19 939 121 109 13 20 73 38 19 18 4 29 40 20 73 38 21 18 4 29 40 18 4 29 40 4 29 40 121 109 13 95 41 20 80 44 80 28 12 19 939 121 109 13 20 123 89 23 44 12 19 939 17 40 11 20 73 38 19 121 109 13 10 32 54 22 80 13 68 10 32 54 22 80 13 12 19 939 121 109 13 4 29 40 23 83 121 109 13 95 41 20 10 32 54 22 80 13 4 29 40 121 109 13 122 18 4 29 40 123 89 23 44 12 19 939 54 4 29 40 72 12 19 939 121 109 13 29 40 121 109 13 3 20 73 38 19 10 32 54 22 80 13 20 73 38 19 11 86 83 12 19 939 121 109 13 121 109 13 95 41 20 4 29 40 10 32 54 22 80 13 29 40 83 20 12 19 939 121 109 13 123 89 23 44 12 19 939 19 20 73 38 19 18 4 29 40 27 42 20 73 38 19 41 76 18 4 29 40 23 44 12 19 18 4 29 40 10 32 54 22 80 13 121 109 13 95 41 20 121 109 13 95 41 20 98 123 89 23 44 12 19 939 12 45 20 73 38 23 44 12 19 20 73 38 19 18 4 29 40 89 102 98 12 19 939 121 109 13 121 109 13 23 44 12 19 22
  71. Designers have a critical role to play in the way

    technology will impact people’s lives. “ - Tragic Design