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What's so funny 'bout peace, love and understanding? - Ed Wong - Agile SG 2013

Agile Singapore
November 07, 2013
110

What's so funny 'bout peace, love and understanding? - Ed Wong - Agile SG 2013

Presented in Agile Singapore 2013 Conference

This is a presentation about the search for understanding...in many forms. It asks the following questions:

- What do people get from work?
- How do people learn?
- What motivates them?
- People hate change...right?
- How can “agile” help with (shared) understanding within companies?
- How can “agile” help with understanding your customers?

It is intended to inspire those working in agile ways, or who are thinking of adopting agile principles. It will draw from several sources from a variety of disciplines, including organisational psychology, user experience, and change management.

The presentation is inspired by the lyrics in the Nick Lowe song, made famous by Elvis Costello.

Agile Singapore

November 07, 2013
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Transcript

  1. THIS IS ABOUT… • A Song • Some questions •

    Stories about some people • Some games
  2. SOME QUESTIONS • What motivates our work? • Do people

    hate change? • How can “agile” help with (shared) understanding within groups? • How can “agile” help with understanding your customers?
  3. THE SONG “So where are the strong? 
 And who

    are the trusted? 
 And where is the harmony? Sweet harmony.”
  4. THE SONG “So where are the strong? 
 And who

    are the trusted? 
 And where is the harmony? Sweet harmony.” — Elvis Costello
  5. THE SONG “So where are the strong? 
 And who

    are the trusted? 
 And where is the harmony? Sweet harmony.” — Nick Lowe — Elvis Costello
  6. THE SONG “So where are the strong? 
 And who

    are the trusted? 
 And where is the harmony? Sweet harmony.” — Nick Lowe — Elvis Costello
  7. “If something isn’t going right, it’s because the right people

    aren’t talking to each other” — David Marques
  8. MOTIVATION • Autonomy. The desire to be self-directed. • Mastery.

    The urge to do something well. e.g Linux, Apache, Wikipedia. • Purpose. A higher purpose rather than only a “profit motive”
  9. MOTIVATION • Treat people like people not like horses •

    Build projects around motivated individuals. • Give them the environment and support they need • Trust them to get the job done.
  10. BUSINESS IS… …a cooperative… game of invention and communication. So

    are law, journalism, conference organization, entertainment… More surprising to me…was discovering that engineering is also … a cooperative game of invention and communication — Alistair Cockburn
  11. HOW ABOUT… Grass roots change BUT with management support? •

    Get people interested and intrigued. • Help people to see what’s in it for them. • Help them want to be involved.
  12. THE BAD NEWS • It will take time • It’s

    not always a smooth ride… • Collaboration vs competitiveness by quinn.anya on Flickr
  13. THE GOOD NEWS • Help is out there • It

    can be very fulfilling to achieve
  14. !25 Text If you think a thing is impossible, you'll

    make it impossible. Pessimism blunts the tools you need to succeed. http://www.flickr.com/photos/jameshandlon/5893022361/
 Striking Thoughts: Bruce Lee's Wisdom for Daily Living (2000) edited by John Little. p121
  15. BARÇA ACHIEVEMENTS • 64 Domestic trophies and 17 international trophies

    • 4 x European Cup winners • 10 x League winners 1929-1990 • 12 x League winners since 1990-91 • 15 trophies in the last 5 seasons
  16. TIKI-TAKA “a systems approach to football founded upon team unity

    and a comprehensive understanding in the geometry of space on a football field.” – Wikipedia
  17. UNDERSTANDING “…it’s really simple to find him on the pitch,

    I have a really good understanding with him…he did the right thing at the right moment…I like a lot my understanding on the pitch with him” — Olivier Giroud
  18. • Ebenezer Cobb Morley, Football Association • There are only

    17 laws <50 A5 pages
 (or 140 with pictures) THE LAWS OF THE GAME
  19. COMPARED TO… • Rugby Union: 20 laws. 200+ pages (with

    pics) • Cricket: 42 laws, 50 pages (no pics) • MLB Baseball: 10 rules, 130 pages (no pics)
  20. PRINCIPLES "They embrace the true principles of the game, with

    the greatest simplicity" — (E. C. Morley, F.A. Hon. Sec. 1863)
  21. WHAT ABOUT AGILE? The Scrum Guide • 16 pages (no

    pics) • Subtitled “The rules of the game”: • 3 roles, 5 events, 3 artifacts.
  22. COCKBURN’S SWAMP GAME “a competition in which each team must

    build something somewhere in a swamp” They don’t: • know what they have to build • know where they have to build it • have a map of the swamp
  23. KNOWING YOUR CUSTOMER “only 21% (of companies) agreed with the

    statement, “Employees across the company share a vivid image of target customers.” Bruce Temkin Mapping The Customer Journey For Forrester Research
  24. MORE “SAD TROMBONE” “That leaves nearly eight out of 10

    companies making decisions based on something other than customer needs.”
  25. WHAT CAN BE DONE? “User Experience” techniques are great. •

    Personas • Customer Journey Mapping • Collaborative “Design Studios” • Going to visit your customers!!!
  26. Text “Use only that which works, and take it from

    any place you can find it.” http://www.flickr.com/photos/jameshandlon/5893022361/
 As quoted in Bruce Lee : Fighting Spirit (1994) by Bruce Thomas (1994), p.44
  27. THE OATH OF NON-ALLEGIANCE “I promise not to exclude from

    consideration any idea based on its source, but to consider ideas across schools and heritages in order to find the ones that best suit the current situation.”
  28. SO…WHAT’S ALL THIS ACHIEVE? • We make something that our

    customers need • We are fulfilled in our professional lives • Our company fulfils its mandate
  29. THE VACATION GAME GOALS: • To give you a better

    understanding of the other people in the room. • To give you a chance to talk to each other • To get you moving
  30. THE VACATION GAME • Mechanics 1: • Find someone you

    don’t know. • Have a discussion about where you are both going to go on holiday together. • You must mutually agree on a destination within 2 minutes.
  31. THE VACATION GAME • Mechanics 2: • Find another group

    and discuss your choice and the reasons why. • All four of you must agree on a destination within 2 minutes where all of you are going to go together.