cross gov Internal systems meet-up

public version of a short presentation to the Jan 16 x-gov design meeting - progress made by internal systems cross gov collaboration (in sept 15 and jan 16)

Transcript

1. Andy Porter Clara Teoh Designer Designer @hindsightery @claragt Land Registry GDS
2. GDS
3. GDS Admin interfaces & Internal systems
4. GDS Providing services to individuals and businesses makes up roughly 80% of the cost of government. Of this 80%, around 60% is spent dealing with calls and casework. Most of it completely unnecessarily. Louise Downe
5. GDS Internal users are part of a service. To provide better services to citizens, we must provide better systems for internal users.
6. GDS Most users in most departments are doing the same sort of things most of the time
7. GDS We’re meeting to help each other solve problems and share knowledge
8. First meetup
9. GDS
10. GDS September 2015 25 people , 9 case studies Topics discussed Who are internal users? Admin rights How to prototype GDS guidelines and assessments
11. GDS We made a mailing list https://groups.google.com/a/digital.cabinet-office.gov. uk/forum/#!forum/admin-interfaces and a slack channel https://ukgovernmentdigital.slack.com/messages/admin- interfaces/
12. GDS
13. GDS
14. More please GDS
15. Second meetup
16. GDS People from Department of Workplace and Pensions Ministry of Justice Home Office Department of Health Registers of Scotland Student Loans Company Land registry Valuation Office Agency Government Digital Service
17. GDS
18. GDS
19. GDS Defining ‘internal systems’ or ‘internal users’ is hard Civil servants? Contractors? Agents (solicitors, accountants, lawyers)? People who use the system as part of their job?
20. GDS we tried to define one pattern and some guidance for using it The header pattern
21. GDS Black Not so tall? White text on the left Search bar (optional) GOV.UK link (optional) The header pattern
22. GDS Trust is still important follow web norms optional secondary header - app/system specific stuff (search, nav, etc?) the header pattern
23. GDS Trust is still important Research is still important Accessibility is still important Other patterns
24. GDS Using more screen estate is ok More than one thing per page is ok Use the same language throughout service There are more... Other patterns
25. GDS Sharing is the most useful thing Getting access to sharing tools Being allowed to shared Issues we’re facing
26. We’ll meet again soon Come and talk to us if you want to get involved GDS
27. Add your screenshots to hackpad / google group / shared folder GDS
28. Questions? GDS
29. Andy Porter Clara Teoh Designer Designer @hindsightery @claragt Land Registry GDS