Devops and ITSM are viewed as mutually exclusive approaches to service delivery.
Worse still, each camp is highly skeptical of the other: devops organisations cowboy changes to production. ITSM organisations crush their people with paperwork and CABs.
But they’re driving for the same outcomes: delivering a quality service to our users, while managing capacity and risk.
Both approaches are compatible, and it's easier to get started and get benefits quickly with devops approaches than you think.
In this talk we will learn:
* What the benefits and risks are for experimenting with devops in your organisation.
* Where to apply devops methodologies in your organisation to manage risk and maximise success.
* How devops can be applied in highly regulated environments.