out the end-to-end journey for both the on and off catalogue process which form part of the service, as well as define the MVP. User Needs Evidenced through User Research Assumed but not evidenced To allow a solution to be purchased Actors: Buyers Suppliers Authority Solution Standards Compliance Pre - Catalogue commercial engagement (Framework) User Pain Points Lifecycle Management Supplier Registration Capability Assessment Solution Registration Confirmed MVP: Out of scope NA Authority and supplier ? ? ? ? ? X Off Application Standards matrices traceability and preparation To enable the standards compliance assessment Unconfirmed MVP: Out of scope I need my compliance memory to be transferred from GP sock to futures NA Work off plan To enable the work off plan Confirmed MVP: Out of scope ? NA I do not want to duplicate information and processes Authority ? Excel ? Excel and Sharepoint ? Excel and Sharepoint X Off Application Supplier user registration To enable suppliers to onboard on to the catalogue User Journey Goal MVP Epics Data collection (How) Data collection (What) Data manage- ment Audit and security Present and consume Existing Screens? On app/ off app Unconfirmed MVP: Out of scope I want to express interest in registering NA Authority ? ? ? ? ? ? X Off Application Authority Onboarding Authority user account creation Solution registration Productivity capability submission Additional Services Associated Services Acknowledge Submit capability evidence Submit additional services evidence Capability assessment (Live) Capability assessment (Video) Capability assessment outcome and management Commercial assessment (Gateway) Submit Standards Evidence Standards Compliance assessment Standards assessment outcome Marketing Page Provide solution information Moderate solution information and approval Complete the catalogue agreement I want to register my organisation with NHSD I want to enable a registered supplier to log in I want to provide a catalogue agreement to a supplier I want to be able to log in I need to be able to add multiple users for the organisation I need to be able to register with ease I need to be able to manage access rights and permissions I need to be able to access multiple organisations The account verification is unintuitive (live) ? Authority and supplier The app User details and roles CRM? (Unsure where user accounts are managed) ? CRM and the app Y Both To enable authority management of the process/ catalogue Confirmed MVP: In scope Supplier Onboarding NHS GP IT Futures: Buying Catalogue Service Blueprint - July 2019 Public Browse Buyer Onboarding Buyer Browse Initiate Buying Compete and Evaluate Award and Contract Public Browse Buyer user registration Buyer browse Begin a procurement Provide evaluation criteria or justification (Direct award) I want to manage the capability assessment I want to view the status of solutions in on boarding I want to remove solutions I want to manage standards compliance I need account creation to happen with agreed timelines I need to be able to register with ease CRM dependancy CRM licenses for internal users with multiple steps/ dependencies Authority CRM User details and roles CRM ? CRM Y On Application To tell GP IT futures about the solution Confirmed MVP: In scope I want to select/deselect capabilities for my solution I want to provide the solution name and details I need more guidance on what I have to comply with I need to know whether I can edit my solution information I need accurate information that matches the suppliers framework Supplier mistakes resulting in manual workarounds Anxiety around whether they can change info entered at submission Unaware of the next steps after submission Suppliers The app Capabilities, solution name, version and contact details CRM ? CRM and the app Y On Application To tell GP IT futures about their solution (Data capture) Confirmed MVP: Out of scope NA I want to describe my productivity capability and its outcome I want to provide epics for solutions productivity capability To provide the acceptance criteria for productivity epics NA Authority and supplier Excel and email An excel file containing epics/criteria Excel and email? ? Excel Off Application X I want to sign a paper copy of the catalogue agreement Solution information maintenance To update changed information about my solution Confirmed in scope - Recording outcome & keep updated I want to maintain solution information ? NA Unaware how the evolution of the solution would be managed Authority and supplier The app? Pricing changes? SQL? ? The app On app ? Buyer Proxy Choose and manage sites, and indicate term Select capabilities or solution (Direct Award) Solution results Filter Add associated services for sites and solutions Procedure determination Order form creation (Off catalogue) Optional refine Invitation to tender (Off catalogue) Confirm intent to bid Receive bid Evaluate the solutions or the bids, or justification Record evaluation Order form creation Feedback to unsuccessful suppliers Optional add additional services Order form completion and clarifications Identify funding (Allocation) Award contract Finance (Invoicing) To tell GP IT futures about their solution To tell GP IT futures about their solution To confirm that they have registered a solution Confirmed MVP: Out of scope Confirmed MVP: Out of scope Not met due to solution not implemented, need to clarify scope I want to provide the capabilities for the additional service I want to provide the additional service name and details I want to explain why my additional service is the solution I need to know how capability choices will impact how my solution is presented I need the list of standards mapped to capabilities I need to be able to save information and not duplicate information NA - No research Authority and supplier Excel and email User account information and roles Excel and email? ? Excel X Off Application I want to provide the associated service name and details NA - No research NA - No research Authority and supplier Excel and email User account information and roles Excel and email? ? Excel X Off Application I want to know a solution has been registered I want confirmation that my solution is registered We do not know how or if this is being done I need an email notification to let me know about the status I need to receive a notification when suppliers change something No idea of the status of their application or changes to application Authority and supplier NA ? ? ? Email? Y (Live) On Application To provide evidence that the solution delivers the capabilities Confirmed MVP: In scope I want to choose to upload video evidence of the solution I want to choose to give a live demo of the solution evidence I need an example video to show me what is required I need an alternative option to video Making a video is time consuming and costly There are concerns around the public visibility of the video Suppliers The app Evidence and record of choice CRM and Sharepoint ? The app, CRM and sharepoint Y (Live) On Application To provide evidence that the additional service deliver the capabilities Confirmed MVP: Out of scope I want to choose to upload video evidence of the service I want to choose to give a live demo of the additional service NA - No research NA - No research Suppliers Sharepoint A video of the evidence Sharepoint ? An excel file X Off Application To assess the solution against the capabilities and mitigation To understand the outcome of the assessment To assess that the solution appears to be adhearing to the standard To assess the solution against the capabilities and mitigation Confirmed MVP: In scope but not used (Jira workaround) Confirmed MVP: In scope but not used (Jira workaround) Unconfirmed MVP: currently out of scope, unaware of expectations Unconfirmed MVP: currently out of scope, unaware of expectations I want my solution to be assessed against the capabiiities I want assess a solution during a live demo I want my solution to be assessed against the capabiiities I want assess a video solution The additional service to be assessed against the capability I want the recording to be stored against the solution NA - No research NA - No research NA - No research Wrong type of video is being made. e.g. a marketing video Authority and supplier Authority and supplier Jira and sharepoint Jira and sharepoint Results of the assessment capability - epics and criteria Results of the assessment capability - epics and criteria Jira and sharepoint Jira and sharepoint ? ? Jira and CRM? Sharepoint and CRM? X X Off Application Off Application ? ? NA - No research NA - No research NA - No research NA - No research Authority and supplier Authority and supplier ? ? ? ? ? ? ? ? ? ? X X Off Application Off Application To provide evidence that the solution meets the standards To assess the solution against the standards and mitigation To tell the supplier the outcome of the assessment Confirmed MVP: In scope Confirmed MVP: In scope but not used (Jira workaround) Confirmed MVP: In scope, workoff plan unconfirmed I want to upload the standards evidence To provide evidence that the additional services deliver I want to provide standards evidence templates I need a list of standards mapped to capabilities I need interoperability standards to be easily visible I need the assessment to be lightweight and easy to complete Long winded process with too many steps Authority and supplier Excel and the app Supplier statement of compliance Excel and sharepoint ? Excel and sharepoint Y (Live) On Application (Suppliers) NA - No research I need accurate and consistent information NA - No research Authority and supplier The app and Sharepoint Excel data CRM and Sharepoint with excel ? CRM, the app Sharepoint and Excel Y (Live) Both I want to amend my standards compliance statement I want my solution to be assessed against the standards To reassess a solution against amended standards I want to propose and have a work off plan accepted I want to assess a work off plan I want to assess a solution against standards I want to confirm and share the outcome with the supplier I want to know the outcome of my standards assessment I need to be notified about the outcome of my assessment I need to know what the next steps are in the process I need to be able to discuss the outcome with a supplier manager NA - No research, just assumptions NA - No research Authority and supplier Excel, Jira and CRM Management and assessment information CRM, Jira, excel and sharepoint ? The app, excel, Jira, Sharepoint and CRM Y (Live) Both To provide buyers with information about the solution To review solution information and feedback To confirm the terms of the supplier and the solution on the catalogue Confirmed out of scope I want to provide information about the solution I want to review and feedback the information I want to publish the marketing page I want to provide info about the solution’s pricing I want to approve the solution information I want to preview my marketing page I want to submit my information for moderation To allow potential buyers to view all assured solutions To enable buyer organisations to procure solutions To enable buyers to do pre- procurement research To start a procurement To provide evaluation criteria or justify award To enable a buyer to procure on other buyers behalfs To inform the catalogue who the buyer is procuring for and the term To state the needs of the solution To view solutions that meet the selected capabilities To include solutions that meet the required epics & integrations To select the associated services for each solution & each site To put the buyer on the right procurement path To provide the order requirements to each supplier To enable the buyer to reduce the number of solutions To invite the supplier to tender a bid To confirm intent to bid To receive a bid from interested suppliers To score the solutions To capture scoring evidence and identify preferred bid To provide the order form for the preferred bidder To let suppliers know the outcome of their competition To provide an opportunity to add additional services to the solution To confirm the commitment to the implemented date To provide the sources of funding for the procurement To award the contract to the supplier To generate pro forma invoices so suppliers know who to invoice Unsure of the authorities role in this and the legal process Confirmed out of scope Confirmed out of scope Confirmed out of scope Confirmed out of scope Confirmed in scope - Direct Award Confirmed out of scope Confirmed out of scope Confirmed in scope - Direct Award I want to browse the solutions I want to compare the solutions I want to query the solutions I want to start a procurement I need as much auto populated data as possible I need to be able to add comments to solution information I need to know what information is optional and required I need to preview the marketing page so I can see what it looks like I need to understand where in the process I am I need to be able to upload a file rather then enter free text I don’t want to type information manually Repeating the same information as entered at submission Character limits are often too short Authority and supplier Authority and supplier The App: The App Service: Backend process? Marketing page data sets The App: The app Service: Backend process Y (Done) Both I need to be informed of the outcome I need to know why my information was rejected and what to do next I need to be notified when the solution is ready to be moderated Unaware of final step responsibility for approval Y (In progress) Both Authority I need advanced search to put more criteria I need to refine search results with filters I need the search results to be exhaustive I need to be able to search key words I need demos of the solution to know how it works NA - No research Buyers and suppliers The App Browsing analytics e.g. selected capabilities The app Y (In progress) I want to register with NHSD I want to be able to log in NA - No research NA - No research NA - No research Buyers and authority The App? User information SQL? ? The app ? I want to compare the solutions I want to query the solutions I want to find solutions using terms I am familiar with I need full visibility of the solution price and the full cost I need side by side comparison of solutions I need a drop down list of criteria to choose from Defining the criteria early is difficult without context Buyers I need to be able to save my search or capabilities that are suitable for me NA - No research The App? Browsing analytics ? The App? ? The app The App? ? ? On application I need to know that I am entering into a legal procurement After logging in the user has to find the solution again Buyers and authority I want to provide my procurement evaluation criteria I want to justify direct award We are unsure of the authorities role in this I need to know the purpose of the criteria and why I have to do this I need the option to add more criteria Buyers The App? ? SQL? ? The App? ? ? I want to tell you my nominated proxy I want to buy on behalf of other users (Act as a proxy buyer) NA - No research NA - No research Buyers ? Information about the organisations in proxy SQL? SQL? ? ? ? I want to indicate the term of the procurement I want to amend the details of a site I want to create a site I want to select a site NA - No research NA - No research Buyers The App? The App? Buyers ? Capability information CRM, the app, ODS and SQL SQL and the app? ? ? The App? The App? ? ? ? ? I want to specify the requirements of my solution I want to decide if I am procuring a foundation solution I want to identify a solution for direct award I need guidance when selecting capabilities No research for Direct Award ‘Foundation solution’ term is unfamiliar to buyers I want to view the solutions including, additional services I need the solution results to use language which is familiar to me I need to see what national systems the solution integrates with I need to see customer reviews of the solution Internal jargon being used in process that buyers do not understand Buyers The App? The solutions SQL and the app? ? The App? ? On application I want to view the amended results I need to see all information on one page for comparison I need to reduce the list of solutions as much as possible Hard to compare solutions when list is too long Buyers The App? ? Don’t know what the filters are yet SQL and the app? ? The App? ? ? I want to include solutions that meet the required epics To include solutions that meet my integration needs I want to give feedback to not included solutions Confirmed out of scope Confirmed out of scope Confirmed out of scope To select associated services for each solution for all sites To select associated services for additional services sites I want to calculate the total cost of ownership NA - No research NA - No research Huge amount of data to enter Buyers The App? ? SQL and the app? ? The App? ? ? ? I want to understand whether my procurement is over 250k I want to choose whether I go on or off catalogue ? I want to take a solution off my results I need the different options to be clear (on/off catalogue) I need to know the benefits of picking one or the other Confusion around on/off catalogue options Buyers and authority The App? Decision choice SQL and the app? ? ? The App? ? NA - No research NA - No research Buyers Buyers and authority NA ? ? ? ? ? I need to evaluate all the solutions that meet me criteria I want to view and evaluate all my options, not use optional refine Buyers The App? Solution information SQL and the app? ? The App? ? ? I want to change the status of the solution I want to add meta data tags I want to prepare a bid I want to invite a supplier to tender a bid I want to help buyers do an invitation to tender NA - No research NA - No research Buyers, suppliers and authority NA ? NA ? NA X Off Application ? NA - No research NA - No research ? ? ? ? ? ? X Off Application I want to submit the completed order form I want to submit a bid to a buyer I want to receive a bid from a supplier NA - No research NA - No research Buyers NA ? NA ? NA X Off Application I want to score a solution against evaluation criteria I need a maximum of 5 solutions to evaluate I need to be able to save a draft Really complex, time consuming journey Buyers NA ? NA ? X The solution is the app Bids - NA Both: Solutions on and bids off I want to record the winner of the competition I want to record the winner of the competition I want to tell the bidder exactly what I am ordering & contract terms I want to view the feedback if unsuccessful I want to give feedback on unsuccessful solutions NA - No research I need to be able to evaluate and record on the catalogue NA - No research I need to know why my solution hasn’t been chosen Really complex, time consuming journey NA - No research Giving feedback is a lot of work Buyers ? Buyers and suppliers ? ? ? ? ? ? ? The App? The App? Scores Feedback (email notification) SQL and the app? ? The App? ? ? SQL and the app? ? ? ? ? Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award (How undetermined) ? ? I want to provide the sources of funding The authorities role in identifying funding is unknown I want to review the order I want to fill in the implemented dates I want to add additional services to my solution I need the buyers to be aware of the additional services I can provide NA - No research NA - No research NA - No research NA - No research Suppliers are unaware how buyers will add optional services NA - No research NA - No research NA - No research NA - No research Buyers Buyers and authority Buyers and authority Buyers, suppliers and authority Buyers, suppliers and authority The App? ? ? ? ? Additional service information SQL and the app? ? ? ? ? ? ? ? ? Additional signatures/ acceptance contract from supplier ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award or off catalogue recording Confirmed in scope - Direct Award Confirmed in scope - Direct Award Confirmed in scope - Direct Award Select Solution To identify a solution for direct award Confirmed in scope - Direct Award To identify a solution for direct award NA - No research NA - No research Buyers The App? ? SQL and the app? ? The App? ? ? I want to filter by predefined tags Buying Invoicing Direct Award Off Cat I want to issue my order form for signature I want to sign the order form I want to respond to clarification requests Confirmed in scope - Direct Award ! ! ! ! ! ! ! ! ! ! ! ! ! !! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Off Application On application ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! The App: The App Service: Backend process? Service: Word, Sharepoint and email App: Out of scope Changed marketing page data sets Completed catalogue schedules The App: SQL, Sharepoint Service: Jira, Excel and Sharepoint The App: SQL and Sharepoint Service: ? Service: Word and sharepoint Security: Registered user account Audit: Level unknown Security: Registered user account Audit: Level unknown Service responsibility The App: The app Service: Backend process Word, Sharepoint etc X ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! I want to request clarifications ! ! ! ! ! ! ! ! ! ! SQL and Sharepoint NA ? The App? ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! SQL and Sharepoint The App Security: Authorised user Audit: Level unknown Y (Same as public browse) Out of scope Out of scope
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