OOW 2012: CON8597 Reaching BPM Excellence with Oracle Process Accelerators

Process Accelerators apply Oracle's experience in delivering both successful BPM projects and successful packaged apps. We identify core business processes that companies want to support with BPM, generic enough across industries and within industries. We then build with Oracle BPM product-quality solutions that customers can adopt and adapt.

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1. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1
2. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 2 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.
3. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 3 Reaching BPM Excellence with Oracle Process Accelerators Cesare Rotundo Director, Product Management
4. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 4 Program Agenda  What are Oracle Process Accelerators (PAs)  BPM Evolution: From Success to Process Excellence  Process Accelerators Best Practices
5. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 5 Applying a Product Model to BPM Solutions Solutions to Critical Business Processes with the Best of Both Worlds Process Accelerators BPM Flexibility Apps OOB Value Configure and extend rather than starting from a “blank sheet of paper” Flexibly model processes that are not standardized into packaged apps or that cross multiple apps
6. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 6 Oracle Process Accelerators Distinguishing Features Domain Knowledge Embodies Best Practices Designed with Customers Dashboard-driven Extensible Product Grade Pre-built Best Practice Processes Process Accelerators Oracle BPM
7. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 7 Leveraging Oracle BPM Suite 11g with Accelerators Oracle BPM Suite Social Network Process Spaces ADF Mobile Business Processes Case Mgt Business Rules SOA Content Mgt OEP Pre-integrated BPM Supporting Components RTD Predictive Decision Support and Analysis Endeca Information Discovery and Analysis BI Business Intelligence OPA Policy Driven Decisioning Process Accelerators Task Mgt BAM B2B Process Composer
8. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 8 Process Accelerators: Inside the Box Product Quality Components Data Model BPMN Process Models Mobile Interaction Social-style Interaction Business Rules End-user Worklists + UI KPI-driven Analytics BI+BAM Dashboards Table-driven Extensibility Real-Time Closed Loop Self-Learning Predictive Decisioning ADVISOR Pre-integrated Components Social Analysis
9. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 9 Process Accelerators Current Plan Public Sector Financial Services Horizontal Travel Request Management Document Routing and Approval Internal Service Request Employee Onboarding Loan Origination Credit Card Dispute Resolution Business Accounts Opening Claims Processing Incident Reporting Correspondence Management Licensing and Permits Approvals
10. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 10 Rapidly Expanding Solution Set  Horizontal and Industry Extensible Solutions based on Best-Practice Architecture  Extensibility: Rules, UI, examples  KPIs, Dashboards
11. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 11 BPM Evolution: From Success to Process Excellence
12. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 12 A New Level of Maturity for BPM Initiatives Process Excellence Components Process Excellence Business: Master Value Generation IT: Master BPM Delivery Model End-to-End: Smart Extensibility of OOB Processes
13. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 13 Evolving to Process Excellence The Path to Process Excellence is Not a Straight Line Sandbox Phase: Developer proficiency “POC” phase “Scratch that” cycles ROI Phase: First process Live Best Practices Growth Process Excellence
14. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 14 Sandbox Phase: Developer proficiency “POC” phase “Scratch that” cycles ROI Phase: PA process Live Best Practices Growth Process Excellence Solution: Process Accelerators Leading Edge Without the Bleeding Edge Most Valuable Processes Metrics/Dashboards-based Joint Biz-IT Working Model
15. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 15 PA Method: From Fit-Gap to Production Accelerated implementation leads to efficient BPM lifecycle Define Approve Deploy Administer Monitor Refine Design Compose Test Define Objectives Gather Business Requirements Perform Fit-Gap Analysis Install Process Accelerators Refine Process Models Refine Business Rules Refine Human Task Workflows Conduct PA Pilot Refine User Interface
16. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 16 Process Accelerator Best Practices and Patterns
17. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 17 Process Accelerator Patterns Value Delivery with Best Practices / Patterns Components • Business Objects • Dashboards • Processes • User Interfaces Smart Extensibility Extensibility • Top-Down BPM • Business Rules • Config Tables • BO Extensions Documentation • UPKs • Guides Delivery • PA Method • Design Partners
18. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 18 BPMN Patterns: Top-Down Decomposition  Maintain top BPMN model 100% business-related – Defined in Composer by Business – Gateways are for business routing  Top-down decomposition to get to details  Start with Business Objects definition BPMN Top Level Driven by Business
19. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 19 BPMN Pattern: Fine-Tune with Business Rules  Put Business Rules in the hand of business with BPM Composer  Fine-tune behavior of the process based on the changing conditions Define Rules that Enable Fine-tuning by Business
20. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 21 SOA/Services: Define Business Contract Provide Only What the Business Process Needs
21. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 22 TRM PA  Create Travel Request • Note Header, Segments • Validation, calculations  Deceptively simple, yet … – Best practices make difference – Oracle BPM power with PA control Submit screen
22. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 23 Approver’s View Similar: Design to Reuse!
23. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 24 TRM Patterns “Under the Hood” (2) Common Page Fragment Submit TR Approve TR (3) Common Task Flow (1) Use BPM Workspace (4) Business Logic in Business Objects
24. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 25 BPMN Pattern: Dynamic Human Task Rules  Determine approvers dynamically – Human Task Patterns – Rule-based  Alternative: static, predetermined logic – High TCO – BPM = flowchart Define Dynamic Human Task Assignment Rules
25. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 26 Process Accelerators Value  Harness BPM Suite and Apps/services value  Oracle Industry process expertise  Production-strength solutions  PA Method  Ready to execute against your Industry and horizontal process priorities! Oracle’s Industry and Solutions Expertise at Your Service
26. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 27 TRM Customer Quotes “TRM is a big time saver when it comes to tracking down the status of approvals.” “Late justification and auditability eliminate ‘he said she said’.” “Rule driven approval when employees request travel to high risk destinations is a beautiful thing.”
27. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 28 Maureen Fleming Program Vice President, BPM and Middleware IDC “Process Accelerators represent a good place to start in BPM, and for those with experience, a great way to reset and learn about the evolving architecture of process automation. The Process Accelerators best practices (…) will help process improvement teams drive value more rapidly. Accelerators also provide an opportunity for teams to learn how to evolve processes more easily while promoting greater leverage, reusability and extensibility.”
28. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 29 Suggested Activities for OOW ‘12  Labs – Business-Driven Development: Oracle Business Process Management Workshop. Marriott Marquis - Salon 1/2, Mon 10:45 AM - 11:45 AM & Thu 2:15 PM - 3:15 PM – Hands-on Introduction to Oracle Business Process Management Suite 11g. Marriott Marquis - Salon 3/4, Wed 11:45 AM - 12:45 PM  Demo Pods (Moscone South, Right S – 231 / 232 / 233 / 234) – Empowering Business to Drive Process Modeling – Manage End-to-End Customer Experience with Business Process Management – BPM Process Accelerators: Leading Edge Without the Bleeding Edge – Real-Time Process Analytics with Oracle Business Activity Monitoring
29. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 30 Graphic Section Divider
30. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 31