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Semantics mean something

charlesrt
January 31, 2017

Semantics mean something

A three minute lightning talk I gave at a Digital, Data and Technology event in government.

Summary:
The words we use affect how we act which shapes what we do. Most people use words *unconsciously* but we need to watch what we say if we want to build the right kind of service delivery culture.

charlesrt

January 31, 2017
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  1. The goal should be to remove anything, including language, that

    creates a sense of ‘us and them’ when working on a public service. Ben Holliday, DWP Head of User Experience and Design http://www.hollidazed.co.uk/2016/12/05/the-problem-with-customer/ “