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The State Of Chatbots In 2017 (WebCamp Zagreb)

The State Of Chatbots In 2017 (WebCamp Zagreb)

This talk is about chatbots! What is it, why is it important to know about it and how can it help you, your company or your clients.

Christoph Rumpel

October 07, 2017
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Transcript

  1. View Slide

  2. Hello WebCamp Zagreb :)

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  3. State Of The Chatbots In 2017

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  4. ABOUT ME

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  5. Christoph Rumpel
    Developer
    @christophrumpel
    christoph-rumpel.com

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  6. View Slide

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  8. Stay up to date
    Try new stuff ourselves
    Be prepared for our partners
    Shape their digital future
    OUR GOALS

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  9. NELA

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  11. KLICKMAL

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  13. TIM

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  15. A CHATBOT IS…

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  16. A chatbot is just a service behind a chat interface.

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  17. A CHATBOT IS…

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  18. IT IS RELEVANT BECAUSE…

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  19. GRAFIK

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  20. FACEBOOK MESSENGER
    1.3 BIL.
    Whatasapp
    1.3 BIL.
    Wechat
    889 MIL.
    Skype
    300 MIL.
    Telegram
    100 MIL.

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  21. Information Overload - Users have troubles finding the
    information they are looking for.

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  22. TYPES OF CHATBOTS

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  23. 1 on 1
    Group Bot
    TYPES OF CHATBOTS

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  24. INTEGRATIONS

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  25. MESSENGER

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  26. WEBSITES

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  27. APPS

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  28. MESSAGE
    App
    ANALYZER

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  29. BENEFITS

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  30. No installation Costs
    Deeper
    relationship
    24 / 7
    Automatic
    Be where your
    users are
    Natural language
    History

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  31. 2017

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  32. CHATBOTS ARE REALLY
    HAPPENING RIGHT NOW

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  34. Ecosystem

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  35. View Slide

  36. SELF-SERVICE IS A THING!

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  37. STILL A LONG WAY TO GO

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  38. AI and real conversations
    Bot discovery
    Bot awareness
    WE NEED TO IMPROVE

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  39. 4 THINGS TO TAKEAWAY

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  40. 1. Chatbots is not a hype anymore, they are really
    happening right now.

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  41. 2. They will change how we interact with companies.

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  42. 3. You should start now dealing with chatbots, for
    yourself and your clients.

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  43. View Slide

  44. THANKS ;)

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  45. JOIND IN
    https://joind.in/talk/9cfbc

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  46. QUESTIONS?

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  47. THANKS AGAIN ;)
    @christophrumpel

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