This talk is about chatbots! What is it, why is it important to know about it and how can it help you, your company or your clients.
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Hello WebCamp Zagreb :)
State Of The Chatbots In 2017
ABOUT ME
Christoph RumpelDeveloper@christophrumpelchristoph-rumpel.com
Stay up to dateTry new stuff ourselvesBe prepared for our partnersShape their digital futureOUR GOALS
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A CHATBOT IS…
A chatbot is just a service behind a chat interface.
IT IS RELEVANT BECAUSE…
GRAFIK
FACEBOOK MESSENGER1.3 BIL.Whatasapp1.3 BIL.Wechat889 MIL.Skype300 MIL.Telegram100 MIL.
Information Overload - Users have troubles finding theinformation they are looking for.
TYPES OF CHATBOTS
1 on 1Group BotTYPES OF CHATBOTS
INTEGRATIONS
MESSENGER
WEBSITES
APPS
MESSAGEAppANALYZER
BENEFITS
No installation CostsDeeperrelationship24 / 7AutomaticBe where yourusers areNatural languageHistory
2017
CHATBOTS ARE REALLYHAPPENING RIGHT NOW
Ecosystem
SELF-SERVICE IS A THING!
STILL A LONG WAY TO GO
AI and real conversationsBot discoveryBot awarenessWE NEED TO IMPROVE
4 THINGS TO TAKEAWAY
1. Chatbots is not a hype anymore, they are reallyhappening right now.
2. They will change how we interact with companies.
3. You should start now dealing with chatbots, foryourself and your clients.
THANKS ;)
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QUESTIONS?
THANKS AGAIN ;)@christophrumpel