#hcid2012 - UX for the acquired disabilities - Caleb Tang, Foolproof

Transcript

1. HCID2012 City University 12 April 2012 User Experience for the acquired disabilities UX Consultant | Foolproof Accessibility Chair | UK UPA Caleb Tang @calebtang
2. 1 bil People in the world currently living with a disability – 2011 WHO World report on disability
3. 3 © 2012 Foolproof Limited Disability is real They exist in different forms They can be visible or hidden They can be permanent, corrective or temporary They can be born, acquired or developmental §  Vision §  Hearing §  Motor §  Cognitive
4. Many people with disabilities do not consider themselves disabled h"p://www.flickr.com/photos/djou/1265264550/  
5. Medical vs. Social model of disability 5 © 2012 Foolproof Limited Medical Model Social Model
6. Many people with disabilities are not born disabled 6 © 2012 Foolproof Limited § Disabilities can be acquired through injury, accident, illness or genetic inheritance § Disabilities are not homogeneous, they: •  may not have the same condition, •  may not communicate the same way, •  may not use the same tools, •  may have different preference
7. Model of grief - Elisabeth Kübler-Ross 7 © 2012 Foolproof Limited Denial   Acceptance   Anger   Bargaining   Depression   “This is not real” “its not that serious” Stage 1: Denial “Why me?” “This is not fair!!!” Stage 2: Anger “OK, maybe this is temporary” “I’ll seek a second opinion” Stage 3: Bargaining “I’m doomed L” “I’m hopeless” Stage 4: Depression “OK, I’ll get on with it” “It’s not the end of the world” Stage 5: Acceptance
8. Sudden vs. Gradual change 8 © 2012 Foolproof Limited §  Sudden change •  Takes longer to learn •  Comparing to the mental model during the abled days •  Frustrated, angry, lack of patience, feeling hopeless etc §  Gradual change •  Unaware of the gradual development of disability •  Start preparing and learning new ways to live •  Trying to do as much as possible while they can •  Swing between “abled” and “disabled”
9. Born vs. Acquired disability learning model 9 © 2012 Foolproof Limited §  People who were born disabled may: •  Go through formal training and education •  Be well connected with the community §  While people with an acquired disability may: •  Go through stages of grief •  Take a long time before they are ready to learn new ways to live •  Find learning challenging depending on age, motivation and personality Give  up  on  life   Learn  to  be   independent   Rely  on  others  
10. What does that mean to UX? §  Disability is not homogeneous §  People with disabilities have emotions too §  Disabled is not what people with disability call themselves 10 © 2012 Foolproof Limited
11. Labelling: Accessibility or Preferences © 2012 Foolproof Limited 11 Accessibility §  Not everyone with a disability considers themselves disabled §  They may not be aware or even associate themselves with the features Preferences §  Everyone has a preference §  You don’t have to be disabled to use accessibility features §  Users are more likely to try out the feature
12. Placement: Visible or hidden © 2012 Foolproof Limited 12 Visible by default §  Users are more likely to use it if its readily available §  It helps educate users that such functionality exists §  People with no disabilities may find it suits their preference Hidden under accessibility page §  Users have to find it §  Users may not aware it exists §  It is technically accessible but not usable
13. Marketing: Primary or accessibility feature © 2012 Foolproof Limited 13 §  Siri is marketed as a primary feature but it is actually a tool developed for people with disabilities
14. BS8878: Step 7 - Degree of user experience 14 © 2012 Foolproof Limited §  What is BS8878? •  British standard to outline a framework for web accessibility when designing or commissioning web products. •  16 step process in creating accessible web products §  Step 7: Consider the degree of user-experience the web product will aim to provide •  Technically accessible •  Usable •  Satisfying or enjoyable
15. BS8878: Step 7 - Degree of user experience 15 © 2012 Foolproof Limited Technically   accessible   Usable   SaMsfying  or   enjoyable  
16. Blog: Personas – Inclusive requirements 16 © 2012 Foolproof Limited Start including disability experiences in your personas http://www.foolproof.co.uk/ personas-inclusive-requirements/
17. Questions? Thank you @calebtang