IN NS a.gtld-servers.net • com. IN NS b.gtld-servers.net. • a.gtld-servers.net. IN A 192.5.6.30 • b.gtld-servers.net. IN A 192.33.14.30 Our ISP's DNS server has the hardwired list of the 13 root servers, called the root hint file, managed by IANA. It picks one of those, let's say a.root-server.net, and sends it a new request for the A record for www.google.com. Just like our DNS query, this new query gets encoded in a DNS message, wrapped in UDP, IP, and Ethernet headers, sent on to the local network, across several more backbone links from our ISP to other ISPs, eventually reaches the root server which makes a response packet and sends it back across the internet. Eventually we get a response like this. gtld-servers.net are the TLD-level DNS servers for the .com domain. Instead of being run by different organizations like the root servers, these are all run by Verisign as part of their ownership of the .com TLD.