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Transcript

1. Digital Mentoring: Helping your community Be Connected
2. • The qualities of a digital mentor • The role of a digital mentor • Inspiring people to get online • Overcoming barriers • Basic digital skills • Accessibility • Online learning resources • Facilitating discussions and activities • Back to basics Session Content
9. About Be Connected
10. What is a Digital Mentor?
11. Supporting digital skills - qualities you need Knowledge Skills Behaviors 3 2 1
12. Supporting digital skills - qualities you need Enthusiastic Patient Supportive 3 2 1 Awareness of online services Good listener Adaptive 6 5 4 Basic digital skills 7
13. Within your role Outside your role The role of a digital mentor
14. Don’t • Do it for them • Complete people’s online forms • Troubleshoot all technical queries • Give advice that you're not qualified to Do • Inspire people to give it a go • Raise awareness of the benefits of digital • Increase people’s confidence • Maintain confidentiality • Remain impartial • Work within your organisation's policies and procedure Your role
15. Inspiring people to get online
16. Take time to get to know the person Find out what their hobbies and interests are Find the hook to engage and keep them motivated 3 2 1 Inspiring people to get online
17. How do you use the internet? Inspiring people to get online 2 1 The big ticket items Don’t forget the little things
18. Inspiring people Inspiring people
19. Age: 50 Digital skills: Can use a smartphone for phone calls Device: Smartphone Daryll worked in industry for 30 years but has recently been made redundant and is looking for work. “I don’t want to be learning how to use computers, but, apparently I’ve got to because jobs are all online these days. And now they want me to have an online account for Centrelink, too. It’s stupid. I feel like I’m being forced online when it’s not for me.” Inspiring people: Daryll
20. Age: 82 Digital skills: None, relied on her husband Device: None Since her husband passed away last year, Joan has found herself becoming increasingly lonely and depressed. Her son lives over 300 km away so only visits her occasionally. “I don’t really understand this internet thing. My son talks about it sometimes and shows me pictures of the family, which is nice. It all seems a bit complicated and I’ve enough to cope with at my age, such as sorting out all my medication. And it takes longer to do the shopping these days...” Inspiring people: Joan
21. Age: 61 Digital skills: Can do basic web browsing Device: Laptop Abeni and her husband Emeka moved to Australia from Ghana two years ago. She doesn’t speak very much English and is starting to feel a bit isolated. She can use her laptop a bit but doesn’t feel confident with it. “I want to get more involved with the local community but I don’t where to start. Emeka says improving my English would help. I’d like to get better at using my laptop, although I think it’s getting a bit slow.” Inspiring people: Abeni
22. Overcoming barriers
23. Overcoming barriers I’m worried about internet safety. I don’t see a need. I don’t know how to use a computer. 3 2 1 I’m scared I’ll break it. 4 It’s all too small, I can’t see it properly. I can’t afford it. I’m too old. 7 6 5 I’m worried about feeling stupid. 8
24. Overcoming barriers 3 2 1 4 Difficulty retaining information Learning disabilities Community requirements Low confidence 6 5 No time Negative attitude to learning
25. Basic digital skills
26. Safety Email Searching Online forms Supporting digital skills
27. Safety
28. Email
29. Online forms
30. Searching online
31. Accessibility
32. Accessibility: Hardware
33. Accessibility: Software
34. abilitynet.org.uk/mcmw beconnected.esafety.gov.au/topic-library accessibletelecoms.ideas.org.au/telecom/category Accessibility: Online guides
35. Accessibility
36. Simon’s eyesight isn’t as good as it was and he has trouble reading text on a computer screen. Sometimes he gets the words mixed up. Accessibility: Simon Simon has discovered that he can read white text on a black background better than black on white. At home he’s got an old laptop, which he used regularly for web browsing until it started giving him headaches.
37. Kala used to be a secretary but developed arthritis in her hands and has struggled to get back into work. A community group she goes to has some computers but she doesn’t like them. She doesn’t know about any alternatives. Accessibility: Kala The mouse is the most difficult thing for her to use, especially ‘double clicking’.
38. Learning resources
39. www.beconnectednetwork.org.au Be Connected Network Partner site
40. www.beconnected.esafety.gov.au Be Connected Learning Portal
41. Facilitating discussions and activities
42. Facilitating discussions and activities Manage participation Ask good quality questions Ensure objectives are clear 3 2 1 Adjust your facilitation style 4 Keep the conversation on track Energise the group throughout the session Be honest and transparent with the group 7 6 5
43. Back to basics
44. Back to basics Even ‘easy’ tasks can have a lot of related learning. Simple tasks are only simple when you can do them. 2 1
45. Click Link Button Highlight Filter Cursor Menu Select Scroll Text box Icon Address bar Back to basics
46. Any questions? Questions?
47. [Insert your contact details here] More support is available through: • Be Connected Network Partner newsletter • Be Connected Network Partner Facebook group • Contacting Good Things Foundation Support