We see opportunities to sell to new customers, but we can’t respond to change fast enough.” “We built something for our customers but it doesn’t meet their needs. Users aren’t adopting our product” “We handed off the requirements to IT, but then 6 months later we got a product that didn’t meet our expectations.”
& Best Practices documents, 2011 to 2016; "Sky is the Limit for Cloud Foundry at AirFrance-KLM," Nathan Wattimena & Fabien Lebrere, AirFrance-KLM, Oct. 2018.; “Why Change? Small batch thinking,” Coté, Sep. 2018.
batch Only 37% of calls answered, shrinking budgets From 2 year to 9 week releases 2m+ users paid $440m in taxes 6 Sources: “‘Your IRS Wait Time is 3 Hours’ - Is Lean Possible in Government?”, Emily Price, Pivotal, April 2017; “Agile Transformation is Product Management,” podcast, Oct 2017; “Minimum Viable Taxes: Lessons learned building an MVP inside the IRS,” slides, Andrea Schneider & Lauren Gilchrist, 2015. See another write-up. Before After
for cost & repeatability Requires coordination overhead Locally optimized Elusive responsibly for final outcome Often lacks design & product management 8 ENTERPRISE ARCH DEV INFRA MIDDLEWARE & APPDEV DATA Ent Arch Proj Mgmt Biz An Developer Srv Build Cap Plan Network Ops Mid. Eng. Client SW Dev Svc Govern SW Arch SW Dev Data Arch DBA Change Control Source: “DevOps Who Does What,” Cornelia Davis, June 2017.
! ! Private or public IaaS "#$ Culture, process, methodology, governance, compensation, etc. Leadership, EAs, etc. Platform Engineers Product teams Corporate strategy, revenue goals, mission, etc. % &' ( ) * ☁ “The Business”
of the time An agile methodology, proven over 25+ years: Balanced teams w/all roles needed, dedicated to the product Paired programming, & beyond Test-driven Development Short iterations Continuous Integration & Continuous Delivery 13 Source: “Don’t Forget People and Process in Your Digital Transformation,” Allstate case study, March, 2017. Sources: VW.
the US Air Force Made Its ISR Network Cheaper to Run and Easier to Upgrade," M. Wes Haga, Oct, 2017; “Air Force Intelligence Unit Goes Agile,” Charles Babcock, Information Week, June, 2017; “Limit upfront analysis by including frequent, real-world feedback from users,” Coté, Nov 2017; sticky-staring team from USAF Kessel Run Group; title quote from Capt. Bryon Kroger, Kessel Run team. With a more agile approach, we pick a place to start and get to a point where you can have an intelligent conversation… a point where the requirements are 80% done and the application is good enough. A [waterfall] mistake could cost $100 million, likely ending the career of anyone associated with that decision. A smaller mistake is less often a career-ender and thus encourages smart and informed risk-taking.” “ “ - M. Wes Haga, US Air Force
operator 5 years → 120 days → weekly $2.2m project ~$214k/day fuel savings Source: : "Cost of Delay - How PCF Helped Demonstrate the DoD Can't Afford Business as Usual,” Capt. Bryon Kroger & Tory Galvin, United States Air Force, April, 2018; Lieutenant Colonel Enrique Oti keynote, SpringOne Platform 2017, Dec 2017.
Thrills: How to Harness the Power of CI/CD for Your Development Team,” Ben Kamysz & Jared Ruckle, Pivotal, Aug 2017. CI/CD estimate based on the “The 12th Annual State of Agile Report” (2018) and “Survey Analysis: Agile Now at the Tipping Point - Here's How to Succeed,” Mike West, Gartner, June 2017, see also estimates from 2015. (<= 5 days)
| .NET | NodeJS Pivotal Application Service (PAS) Application Code & Frameworks Buildpacks | Spring Boot | Spring Cloud | Steeltoe Elastic | COTS | Spark Pivotal Container Service (PKS) >cf push >kubectl run Pivotal Services Marketplace Pivotal and Partner Products Open Service Broker API 23 Pivotal Function Service vSphere OpenStack AWS Google Cloud Azure & Azure Stack Coming Soon!
strategy A sense of urgency Building coalitions Building on small, successes Holding back corporate sappers & nonsense policy Persistent, ongoing mandating, management 28 Source: Leading Change, John P. Kotter, 2012; "Disruption from Within,” Thomas Squeo, West Corporation, May, 2018; “Zero to 12 Million,” Brendan Aye, T-Mobile USA, SpringOne Platform, Dec 2017. (USA)
meetup, Oct 2015; Humana at CF Summit 2015; “Getting started,” Coté, Oct 2016; Comcast’s Christopher Tretina at SP1 2016; “Cloud-Native at Home Depot, With Tony McCulley”; "Bottom Up Enterprise Transformation," Kyle Campos, CSAA Insurance, CF Summit EU, Oct 2017. Number of AI’s equates to ~130 apps composed on ~900 services. HARD LESS IMPORTANT IMPORTANT EASY
Avoided $391m cost of delay 1 new feature a week, at least 124 days to production, avg. Contacts awarded in 60 days Proven method spreading to other groups Canceled existing $745m contract 30 Oct. 2016 - Whiteboard April 2017 - JIGSAW Dec. 2017 - CHAINSAW March 2018 - RAVEN May 2018 – 5 prod. apps, 8 in dev Jan 2019 – plan for 15-18 prod. apps Note: apps in time is a sampling of public comments. Sources: "Cost of Delay - How PCF Helped Demonstrate the DoD Can't Afford Business as Usual,” Capt. Bryon Kroger & Tory Galvin, USAF, April, 2018; "The U.S. Air Force learned to code - and saved the Pentagon millions," Mark Wallace, Fast Company, July 5th, 2018; Lieutenant Colonel Enrique Oti keynote, SpringOne Platform 2017, Dec 2017.
them up with the incumbents, and the result is that those capabilities are multiplied across the organization. This is rooted in the simple belief that in order to learn something, you must experience and practice it rather than hear about it in a classroom setting.” Piyush Gupta, DBS Bank “ Source: "In Control: Q&A With DBS CEO Piyush Gupta," Gordon Platt, 2018.
culture of innovation, risk taking, and focusing on people (“users”) Give product teams autonomy, trust, and voice Establish trust by doing what you say, delegating, and celebrating failurelearning. Feedback loop: surveys (ENPS), silence, churn, results. Giving feedback: OKRs, praising process & stories, not just schedule 33 More in work-in-progress book on Leading Digital Transformation, see the culture section.
& 2018 Pivotal customer case studies. n=15. “Process Time” = hands-on work (vs. “total time” being the time to deliver). Note 2: Averages are exclusive of highest and lowest measures. Not 3: savings based on insurance co.’s strategy to move 17 app portfolio to Pivotal Cloud Foundry. Dev:ops ratios: 30:1 (insurance co.), 375:1 (Comcast), 62:1 (Northen Trust). 37% more time coding 37% relative improvement in time spent coding (from 56% to 77%) 21% absolute improvement in time spent coding (from 56% to 77%) 90% faster 61% faster 90% time reduction 87% process time reduction Total time: from 65 to 6 days Process time: from 81 to 11 hours 61% time reduction 82% process time reduction Total time: from 14 to 5 days Process time: from 115 to 21 hours 69% time reduction 74% process time reduction Total time: from 79 to 24 hours Process time: from 34 to 9 hours 69% more efficient Developing Provisioning Operating (Day 2) Releasing Software Development Lifecycle On-going Ops 82% average reduction in ‘path to production’ time (from 84 days to 15 days) E.g.: $7.35m/year E.g.: $4.80m/year Time-to-market
CompoZed Labs now handles 40% of Allstate’s software development Road-side assistance app delivered in 6 months o 25k rescues/month o 30 minute wait to 15 o +$10m, +$100m planned 38 Sources: Andy Zitney; “Don’t Forget People and Process in Your Digital Transformation,” Allstate case study, March, 2017; "How Insurance Giant Allstate Is Using Cloud Tech to Build New Businesses,” Barb Darrow, June, 2017; "Allstate Technology Chief Develops The Uber Of Roadside Assistance,” Perer High, Oct, 2017.
do it, anyone can,” transforming people 1. Most people are skeptical for good reasons 2. They enjoy doing IT if it’s rewarding 3. Volunteer based at first, building up peer-to-peer marketing 4. Also, there’s plenty of more comforting IT for grumpy people to work on 39 Source: “Navigating the Sea of ’No’s,’” John Osborn, GAIC, Dec 2017; Dealing with Grumps, Coté, May 2018.
shipped in 6 months vs. 18. Idea to production In 2 days; fix production incidents in 2 hours. Small teams deploying to production in minutes, not days. Sources: Crafting your cloud-native strategy, Coté, 2017; Air Force story; Mojgan Lefebvre, Liberty Mutual, June, 2017; Interview with Orange’s Xavier Perret, 2017; "A Unifying Foundation for the Customer Journey at Mercedes-Benz," BuiltToAdapt, Apr 2018; Allianz interview, Sep 2016. Modernized app, rolled out 20 countries in 5 months 40% policy strike rate, vs. 20% industry average. 42 40%+ productivity/cost, rebooted member facing app.
45 Source: “2017 DevOps Report,” Puppet, DORA, et.al., July, 2017. See 2018 DORA report for more detail and additional attributes. Transformational Leadership Personal Recognition Supportive Leadership Intellectual Stimulation Inspirational Communication Vision Test and Deployment Automation Continuous Integration Trunk-based Development Shifting Left on Security Loosely Coupled Architecture Empowered Teams Lean Product Management Team Experimentation Working in small batches Gathering and Implementing Customer Feedback Continuous Delivery IT Performance Organizational Performance Non-commercial Performance Gene Kim