Without persistent, present leadership, nothing will change
Precise vision & strategy
A sense of urgency
Building coalitions
Building on small, successes
Holding back corporate
sappers & nonsense policy
Persistent, ongoing
mandating, management
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Source: Leading Change, John P. Kotter, 2012; "Disruption from Within,” Thomas Squeo, West Corporation, May, 2018; “Zero to 12 Million,” Brendan Aye, T-Mobile USA,
SpringOne Platform, Dec 2017.
(USA)