The Effective Remote Developer

How you can take responsibility for your remote situation and make the most of it. Presented at QCon NYC, 2017

Transcript

1. The Effective Remote Developer David Copeland Director of Engineering, Stitch Fix @davetron5000
2. 4+ Years Remote •3rd Developer at Stitch Fix •Work daily with developers, users, business people, vendors •80+ developers: most work remotely
3. What do we mean “remote”?
4. “You Do Not Often Interact Face-To-Face With The People You Work With”
8. What is “Effective”?
9. What is “Effective”? Producing Value
10. What is “Effective”? Producing Value Agency
11. What is “Effective”? Producing Value Agency Inclusion
12. What is “Effective”? Producing Value Agency Inclusion Rewarding
13. You don’t get thESE for FREE being co-located but they are harder to achieve when REMOTE.
14. It’s not easy—it takes constant upkeep.
15. But, it’s worth it.
16. Freedom & Flexibility
17. Company has access to a wider pool of talent
18. Build & Maintain Trust
19. “The half-life of trust is six weeks” (it must be constantLY replenished) http://www.construx.com/10x_Software_Development/ Travel_Restrictions_and_Offshore_Development/
20. Four Mindsets to Build & Maintain Trust
21. Four Mindsets to Build & Maintain Trust Communicate frequently & clearly
22. Four Mindsets to Build & Maintain Trust Communicate frequently & clearly Be responsive, but set boundaries
23. Four Mindsets to Build & Maintain Trust Communicate frequently & clearly Be responsive, but set boundaries Assume good intentions
24. Four Mindsets to Build & Maintain Trust Communicate frequently & clearly Be responsive, but set boundaries Assume good intentions Help others help you
25. Base level of technology
26. Chat system that’s easy to use (so…not irc)
27. Video conference that supports multiple people (webex meets this standard :)
28. Non-shitty microphone (your laptop’s mic is shitty)
29. OK, back to trust
30. Coding Asynchronous synchronous Socializing
31. Coding
32. Communicate Frequently & Clearly
33. Communicate Frequently & Clearly •Turn big projects into smaller ones
34. Communicate Frequently & Clearly •Turn big projects into smaller ones •Smallest viable change
35. Communicate Frequently & Clearly •Turn big projects into smaller ones •Smallest viable change •Write great change requests
36. Communicate Frequently & Clearly •Turn big projects into smaller ones •Smallest viable change •Write great change requests •Learn to screencast, learn to diagram
37. Be Responsive, but Set Boundaries
38. Be Responsive, but Set Boundaries •Publicize your working hours
39. Be Responsive, but Set Boundaries •Publicize your working hours •Watch for feedback…and respond!
40. Be Responsive, but Set Boundaries •Publicize your working hours •Watch for feedback…and respond! •Avoid spending hours heads-down—develop SLAs for all forms of communication and responsiveness
41. Assume Good Intentions •Code review comments are cold & harsh •The reviewer is just trying to help
42. Help Others Help You
43. Help Others Help You •Go to chat or video
44. Help Others Help You •Go to chat or video •Communicate how they communicate best
45. Help Others Help You •Go to chat or video •Communicate how they communicate best •Be specific in what feedback you want
46. Asynchronous Communication
47. Communicate Frequently & Clearly
48. Communicate Frequently & Clearly •Provide more context
49. Communicate Frequently & Clearly •Provide more context •Read what you write, learn to revise (at least once!)
50. Communicate Frequently & Clearly •Provide more context •Read what you write, learn to revise (at least once!) •Typography Matters
51. Communicate Frequently & Clearly •Provide more context •Read what you write, learn to revise (at least once!) •Typography Matters •Learn (again) how to diagram
52. Be Responsive, but Set Boundaries
53. Be Responsive, but Set Boundaries •Engage and give feedback
54. Be Responsive, but Set Boundaries •Engage and give feedback •Feedback leads to agency and cultivates leadership
55. Be Responsive, but Set Boundaries •Engage and give feedback •Feedback leads to agency and cultivates leadership •Don’t forget affirming feedback!
56. Assume Good Intentions •Assume everyone is good at their job
57. Help Others Help You •Be specific in what feedback you want
58. synchronous Communication
59. Communicate Frequently & Clearly
60. Communicate Frequently & Clearly •Be prepared
61. Communicate Frequently & Clearly •Be prepared •Use nouns instead of pronouns
62. Communicate Frequently & Clearly •Be prepared •Use nouns instead of pronouns •Pause and ask for feedback
63. Be Responsive, but Set Boundaries
64. Be Responsive, but Set Boundaries •Pay attention—don’t multitask
65. Be Responsive, but Set Boundaries •Pay attention—don’t multitask •Jump in when you have something to say—don’t be afraid to backtrack
66. Be Responsive, but Set Boundaries •Pay attention—don’t multitask •Jump in when you have something to say—don’t be afraid to backtrack •Yield the floor to others explicitly
67. Be Responsive, but Set Boundaries •Pay attention—don’t multitask •Jump in when you have something to say—don’t be afraid to backtrack •Yield the floor to others explicitly •Don’t be a jerk. Be self-aware and get feedback offline
68. Assume Good Intentions
69. Assume Good Intentions •Non-remotes aren’t accustomed to this
70. Assume Good Intentions •Non-remotes aren’t accustomed to this •Don’t forget: computers are terrible and nothing works
71. Help Others Help You
72. Help Others Help You •Point out A/V problems, and be directive with solutions
73. Help Others Help You •Point out A/V problems, and be directive with solutions •Establish an ally or regular backchannel
74. Socializing
75. Communicate Frequently & Clearly
76. Communicate Frequently & Clearly •Make smalltalk
77. Communicate Frequently & Clearly •Make smalltalk •Have 1-1’s with no agenda
78. Be Responsive, but Set Boundaries •Establish clear travel expectations •Push yourself to travel to meet others in person
79. Assume Good Intentions
80. Assume Good Intentions •Ignorance isn’t a lack of consideration
81. Assume Good Intentions •Ignorance isn’t a lack of consideration •Learn to be OK missing happy hours
82. Help Others Help You •Suggest ways for remotes to socialize •Arrange face time or meet ups—bring your boss a plan they just have to say “yes” to.
83. Trust
84. Four Mindsets to Build & Maintain Trust Communicate frequently & clearly Be responsive, but set boundaries Assume good intentions Help others help you
85. Thanks! •Work This way: http://multithreaded.stitchfix.com/careers •Contact Me: @davetron5000
 http://www.naildrivin5.com •Learn More non-Coding Developer Life Skills: http://sweng.me