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Chatbots Open Source com Rocket.Chat

Diego Dorgam
August 30, 2018
160

Chatbots Open Source com Rocket.Chat

Apresentando os novos conectores para RASA, BotPress e BotKit, além das novidades sobre o livechat que estão chegando

Diego Dorgam

August 30, 2018
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  1. Also known as RPA, this is a kind of robot

    made for automate tasks made by humans in a way where the robot interacts with a user interface This kind of approach is gaining scale at services integration where a API is not possible. Those are screen scraping robots, that can easily assume a human position in tasks like inputting data into system forms, collecting data from reports and internet, and all kinds of repetitive tasks made by humans. Robotic Process Automation
  2. Productivity Those are bots created to integrate process and application

    into your chat environment. By giving a fast approach to productivity systems, like git repositories, trello, twitter, or even mass internal communication tools, these bots make life easier and much more agile. One branch of this discussion is the ChatOps culture, one of the DevOps abilities that organizations must develop.
  3. Chatbots Most booming technology on the market! Chatbots combine natural

    language understanding with service integration technologies (APIs) to deliver services and information. Chatbots are getting the attention of the big players, and offering a new paradigm on how customers interact with brands.
  4. Virtual Assistant Those are very specialized Artificial Intelligence bots, that

    are designed to help humans with some personal tasks. Organize your schedules, find a restaurant nearby, playing a list of your favorite music, those are some tasks that Virtual Assistants can do. They are intended to help users with the daily tasks, by making them easier to access through voice commands, for example.
  5. An estimative from Business Insider, chatbot industry grew up to

    229% between 2015 and 2016. The industry expects to replace the equivalent to US$ 23 bi in human position salary, just in 2018. http://www.businessinsider.com/chatbot-revenue-is-on- the-upswing-2017-3 ChatBots Market growing
  6. The chatbot magazine conducted a survey on the matter. When

    asked about on which platform companies prefer to launch their chatbots, they have chosen Facebook and Company Website for the two first positions. Those are channels that can be easily reached with Rocket.Chat https://pt.slideshare.net/Mobileappszen/cha tbots-survey-2017-chatbot-market-resea rch-report Chatbot Survey 2017
  7. About the functions that can be affect by chatbots, Customer

    Services and Sales/Marketing automation are the most expected to receive significant benefits. https://pt.slideshare.net/Mobileappszen/cha tbots-survey-2017-chatbot-market-resea rch-report Chatbot Survey 2017
  8. Most of the companies expect to have improvements on the

    matter of intelligence and Conversational Language skills of their chatbots. https://pt.slideshare.net/Mobileappszen/cha tbots-survey-2017- chatbot-market-research-report Chatbot Survey 2017
  9. O Que É? • Hubot Framework + NaturalNode • Javascript

    • OnPremisesInstallation • OpenSource NLP Tools • Expansible Actions • YAML Corpus github.com/RocketChat/hubot-natural
  10. YAML Corpus Extendable Action Classes Security Based on Roles LiveChat

    Integration Error Handling Principais Funcionalidades
  11. YAML Corpus Extendable Action Classes Security Based on Roles LiveChat

    Integration Error Handling Principais Funcionalidades
  12. YAML Corpus Extendable Action Classes Security Based on Roles LiveChat

    Integration Error Handling Principais Funcionalidades
  13. YAML Corpus Extendable Action Classes Security Based on Roles LiveChat

    Integration Error Handling Principais Funcionalidades
  14. YAML Corpus Extendable Action Classes Security Based on Roles LiveChat

    Integration Error Handling Principais Funcionalidades
  15. YAML Corpus Extendable Action Classes Security Based on Roles LiveChat

    Integration Error Handling Principais Funcionalidades
  16. Escopo e Limitações Pra que serve: - Fluxos simples de

    conversação - Chatbots de desenvolvimento rápido - Interações limitadas Exemplos: - Atendimento de 1º nível Hubot Natural Pra que NÃO SERVE: - Fluxos Complexos - Possibilidades infinitas de interações - Substituir pessoal de Helpdesk - Testes de Turing - Ser seu amigo..
  17. How chatbots work Opções Dialog Engine NLP API Chat msg

    Intenção 1 Ação 1 Resposta Opção 1 Intenção 2 Resposta Opção2
  18. BotPress productivity chatbot virtual assist Roda Localmente Oferece interface de

    configuração de módulos Conecta com Vários canais Usa RASA NLU
  19. PrincipaisCaracterísticas BotPress productivity chatbot virtual assist POSITIVE - Ecosistema modular

    - Analytics - OMNI Channel - Command line tools - Centro de Notificações - Built-in API - Canvas pra desenhar fluxos NEGATIVE - Duas Licenças (community / comercial)
  20. Uma das maiores comunidades, o Botkit é uma das opções

    favoritas dos programadores de bots. Pode rodar onPremises, e também disponibiliza algumas funcionalidades pagas na nuvem, como interface de design de fluxos e analytics. Integra com o Glitch para deploy. BotKit
  21. Integra com o registro de dominios .Bot da Amazon Controle

    de uso de cota feito pelo painel BotKit Botkit Dashboard
  22. Pra não dar ruim Conheça seu processo Comece com Fluxos

    Simples Mantenha o Escopo pequeno Personalidade não é tudo Ciclo contínuo de melhoria
  23. • Reduzir Custos de Atendimento • Multiplos Canais e •

    Multiplos Bots • Transferência de Atendimento • Analytics Livechat Atendimento automatizado