DeepLearning Chatbots com RASA e RocketChat

Apresentação feita no FISL18 sobre a experiência de produzir chatbots com DeepLearning sobre a plataforma RASA.AI conectados no Rocket.Chat

Transcript

1. All power of bleeding edge deep learning technologies to build clever bots & Rasa.ai
2. /BOTS Mande um e-mail para diego.dorgam@rocket.chat @diego.dorgam ACESSE https://softwarelivre.rocket.chat
3. Uma comunidade que não para de crescer. Uma plataforma de código aberto que permite a troca de mensagens em tempo real entre colaboradores, clientes e fornecedores relevantes. Rocket.Chat STARS 15.7K FORKS 3.4K
4. Em 2015, Gabriel Engel, CEO da Rocket.Chat, criou um projeto open source na internet para criar a melhor plataforma de chats do mundo. Com dois anos de projeto, somam-se diversos prêmios referente a inovação do projeto, um investimento americano de 5 milhões de dólares, 27 colaboradores, mais de 10 milhões de usuários e a maior e mais ativa comunidade de desenvolvedores na categoria de chats no Github. O projeto
5. > Focus on the product > Keep open source > Grow the community > Experiment on bizmodels The Investor >
6. Mudança de Paradigma das décadas Em cada década vivemos um novo paradigma tecnológico 1980's 1990's 2000's 2010's
7. Comunicação Corporativa Voltada para produtividade Desenhada para equipes Comunicação interna ágil Organiza atendimento externo Chatbots Inteligentes Bots para automação Webhooks de integração APIs para interoperabilidade Mensagens de Vídeo e Áudio A plataforma Startup Category OW2 Innovation Award 1st prize at All Things Open 1st prize at the American Chamber of Commerce Arena Open Source Rookies of the Year 2016
8. On-Premises On Cloud Implementação Instale no seu próprio servidor. Ideal para empresas que lidam com informações sigilosas. Na sua Infraestrutura Rode de forma segura e escalável. Não se preocupe com a parte técnica. Na nuvem da RTM
11. Personalizações Change Theme Colors
12. Personalizações
13. Clientes
14. Clientes no Setor Público
17. Market Demand The Chatbot explosion
18. PACO NATHAN - DIRECTOR O'REILLY MEDIA THE AVAILABILITY OF TEMPLATED NLP TOOLS, PLUS THE RISE OF BETTER CHAT SYSTEMS, ALONG WITH A NEED TO HANDLE OVERWHELMING INBOUND SCALE 24/7, HAVE BOOSTED THE GROWTH OF CHATBOTS.
19. SUNDAR PICHAI, GOOGLE CEO OVER TIME, THE COMPUTER ITSELF - WHATEVER ITS FORM FACTOR - WILL BE AN INTELLIGENT ASSISTANT HELPING YOU THROUGH YOUR DAY. WE WILL MOVE FROM MOBILE-FIRST TO AN AI-FIRST WORLD
20. An estimative from Business Insider, chatbot industry grew up to 229% between 2015 and 2016. The industry expects to replace the equivalent to US$ 23 bi in human position salary, just in 2018. http://www.businessinsider.com/chatbot-revenue-is-on- the-upswing-2017-3 ChatBots Market growing
21. The chatbot magazine conducted a survey on the matter. When asked about on which platform companies prefer to launch their chatbots, they have chosen Facebook and Company Website for the two first positions. Those are channels that can be easily reached with Rocket.Chat https://pt.slideshare.net/Mobileappszen/cha tbots-survey-2017-chatbot-market-resea rch-report Chatbot Survey 2017
22. About the functions that can be affect by chatbots, Customer Services and Sales/Marketing automation are the most expected to receive significant benefits. https://pt.slideshare.net/Mobileappszen/cha tbots-survey-2017-chatbot-market-resea rch-report Chatbot Survey 2017
23. Most of the companies expect to have improvements on the matter of intelligence and Conversational Language skills of their chatbots. https://pt.slideshare.net/Mobileappszen/cha tbots-survey-2017- chatbot-market-research-report Chatbot Survey 2017
24. NEM TODOS OS BOTS SÃO IGUAIS
25. Process Automation Productivity Chatbot Virtual Assistant CATEGORIAS Robotic Process Automation Also known as RPA, this is a kind of robot made for automate tasks made by humans in a way where the robot interacts with a user interface This kind of approach is gaining scale at services integration where a API is not possible. Those are screen scraping robots, that can easily assume a human position in tasks like inputting data into system forms, collecting data from reports and internet, and all kinds of repetitive tasks made by humans.
26. Process Automation Productivity Chatbot Virtual Assistant CATEGORIAS Bots for Productivity Those are bots created to integrate process and application into your chat environment. By giving a fast approach to productivity systems, like git repositories, trello, twitter, or even mass internal communication tools, these bots make life easier and much more agile. One branch of this discussion is the ChatOps culture, one of the DevOps abilities that organizations must develop.
27. Process Automation Productivity Chatbot Virtual Assistant CATEGORIAS ChatBots Most booming technology on the market! Chatbots combine natural language understanding with service integration technologies (APIs) to deliver services and information. Chatbots are getting the attention of the big players, and offering a new paradigm on how customers interact with brands.
28. Process Automation Productivity Chatbot Virtual Assistant CATEGORIAS Virtual Assistants Those are very specialized Artificial Intelligence bots, that are designed to help humans with some personal tasks. Organize your schedules, find a restaurant nearby, playing a list of your favourite music, those are some tasks that Virtual Assistants can do. They are intended to help users with the daily tasks, by making them easier to access through voice commands, for example.
29. How chatbots work Dialog Engine NLP API Chat msg Intenção 1 Ação 1 Resposta Intenção 2 Resposta
31. we wanted more…
32. All power of bleeding edge deep learning technologies to build clever bots Rasa Stack
33. STACK
34. CORE
35. CORE domain.yml
36. CORE domain.yml
37. CORE domain.yml
38. CORE domain.yml
39. CORE nlu.md ## intent:greet - hey - Hello - Hi - hello there - good morning - good evening ## intent:goodbye - good by - cee you later - good night - good afternoon - Bye - Goodbye ## intent:mood_affirm - Yes - indeed- - of course- - that sounds good- - Correct ## intent:mood_deny - No - Never - I don't think so - don't like that - no way
40. CORE stories.md ## happy path * greet - utter_greet * mood_great - utter_happy ## sad path 1 * greet - utter_greet * mood_unhappy - utter_cheer_up - utter_did_that_help * mood_affirm - utter_happy ## sad path 2 * greet - utter_greet * mood_unhappy - utter_cheer_up - utter_did_that_help * mood_deny - utter_goodbye ## say goodbye * goodbye - utter_goodbye
41. CORE Interactive Learning
42. CORE nlu_model_config.yml pipeline: "spacy_sklearn"
43. CORE nlu_model_config.yml pipeline: - name: "nlp_spacy" - name: "tokenizer_spacy" - name: "intent_featurizer_spacy" - name: "intent_classifier_sklearn" - name: "ner_crf" - name: "ner_synonyms"
44. NLU RASA Natural Language Understanding Um interpretador próprio que pode funcionar como um server http: "I am looking for Mexican food" retorna:
45. custom policy CORE
46. custom policy CORE
47. GSOC’18 Bot Projects
48. GSOC’18 Bot Projects
49. GSOC’18 Bot Projects OpenSource Bot Frameworks Connectors https://github.com/ arthurtemporim
50. Hojeexistem mais de 150 mil servidores e 10 milhões de usuário da Rocket.Chat. Em 2018 vamosconectar osservidores como se fosse uma redee-mail em tempo real, conectando diferentesempresas sem a necessidade de criar novosusuários. A RedeRocket.Chatfuncionará como uma Federação, ondenenhuma empresa detem osdados de forma centralizada, e todos podem embarcar. Futuro da Plataforma NO GATEKEEPERS
51. Estamos trabalhando para disponibilizar um grandemarketplace, para que usuários compartilhem as aplicações que desenvolveram para uso próprio. No nosso marketplace será possível compartilhar e rentabilizar uma variedade de apps, integrações e botsde forma rápida e fácil. Futuro da Plataforma
52. A integração com o BlockChain irá permitir que oshistóricosde conversas realizadas no Rocket.Chatsejam 100% confiáveis, avalisadas por uma redede confiança criptográfica, uma das mais inovadoras e empolgantes tecnologiasem crescimento no cenário atual. O setor financeiro éum grande impulsionador de desenvolvimento de apps usando o Blockchain. Futuro da Plataforma
53. Dúvidas? Experience the next level of team chat platform. Simple, free, for you. Mande um e-mail para diego.dorgam@rocket.chat @diegodorgam Converse com a gente no Rocket.Chat Acesse o servidor do time da Rocket.Chat no link open.rocket.chat . Teste a plataforma e nos encontro nos canais: • #general General discussion channel • #support Rocket.Chat support channel /BOTS