Fixing The Biggest Lie on The Web - Open World Forum, Paris, 2014

“I have read and agree to the terms” is the biggest lie on the web. But what lies beneath the joke is fundamental: how our rights are governed online. Terms of service are often the subject of negative attention, yet the situation perpetuates. How did we get here? How can we fix this?

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   Fixing the Biggest Lie on the Web
   Hugo Roy
   2014-10-31
   

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   I have read and agree to the terms.
   

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   Figure 1:
   

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   Figure 5:
   

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   How did we get here?
   

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   Terms of Service & Privacy Policies are Too Long To Read
   

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    Figure 6:
    http://lorrie.cranor.org/pubs/readingPolicyCost-authorDraft.pdf
    

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    Figure 7:
    

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    Terms of Service changeAll–The–Time!
    Figure 8:
    

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    We may revise these Terms from time to time, the
    most current version will always be at twitter.com/tos. If
    the revision, in our sole discretion, is material we will
    notify you via an @Twitter update or e-mail to the email
    associated with your account. By continuing to access or
    use the Services after those revisions become effective,
    you agree to be bound by the revised Terms.
    

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    GitHub reserves the right to update and change the
    Terms of Service from time to time without notice.
    

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    [Couchsurfing] may change the provisions of this Privacy
    Policy from time to time. If we make changes, we will
    notify you, including by revising the date at the top of
    this policy. We encourage you to review the Privacy
    Policy whenever you use our Services to stay informed
    about our information practices and the ways you can
    help protect your privacy.
    

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    (Netflix) As we update and expand our services, we may
    make changes to this policy. You should check back
    for updates to this policy from time to time. You
    acknowledge that your assent to the Terms of Use and
    Privacy Policy subsequent to any changes made following
    your initial consent as well as, your use of the Netflix
    website or continued use of our service after our posting
    of changes to this policy, means that you agree to be
    bound by such changes.
    

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    How can we fix this problem?
    

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    Enforcing your rights in courts
    

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    But wait, which courts?
    

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    The Court of Santa Barbara in California is the only one
    competent for disputes arising from the terms of service
    of Youtube. The applicable law to these terms of service
    is the one of the State of California.
    

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    “You and Netflix agree that any dispute, claim or
    controversy arising out of or relating in any way to the
    Netflix service, including our website, user interfaces,
    these Terms of Use and this Arbitration Agreement, shall
    be determined by binding arbitration instead of in courts
    of general jurisdiction. Arbitration is more informal than
    a lawsuit in court. Arbitration uses a neutral arbitrator
    instead of a judge or jury, allows for more limited
    discovery than in court, and is subject to very limited
    review by courts. Arbitrators can award the same
    damages and relief that a court can award. You agree
    that, by agreeing to these Terms of Use, the U.S. Federal
    Arbitration Act governs the interpretation and
    enforcement of this provision, and that you and Netflix
    are each waiving the right to a trial by jury or to
    participate in a class action. This arbitration provision
    shall survive termination of this Agreement and the
    termination of your Netflix membership. YOU AND
    NETFLIX AGREE THAT EACH MAY BRING CLAIMS
    AGAINST THE OTHER ONLY IN YOUR OR ITS
    

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    Fix it before it’s too late!
    Figure 9:
    

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    Figure 10:
    

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    Design is fundamental
    

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    Figure 11:
    

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    Figure 12:
    

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    Figure 13:
    

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    Figure 14:
    

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    Figure 15:
    

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    Figure 16:
    

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    Figure 17:
    

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    Figure 18:
    

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    Figure 19:
    

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    Thanks!
    Follow up, contact me by
    mailto:hugo@ToSDR.org
    

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