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Forefront - November 2015

9aa8bb16c19a4f40d3bd21111eb30c14?s=47 Si Wilson
November 25, 2015

Forefront - November 2015

Slides to go with ruminations on platforms and frameworks.

There's a short accompanying blog post here: http://www.ermlikeyeah.com/forefront-leeds-26-november-2015/

9aa8bb16c19a4f40d3bd21111eb30c14?s=128

Si Wilson

November 25, 2015
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Transcript

  1. Do things in the open, it makes things better.

  2. Platforms. Frameworks. Simon Wilson
 @ErmLikeYeah

  3. Ray and Charles Eames

  4. “The Eameses saw design not as the pursuit of originality

    for its own sake, but as a process of thinking about problems and their connection to surrounding historical, social and technological conditions.”
  5. “The Eameses saw design not as the pursuit of originality

    for its own sake, but as a process of thinking about problems and their connection to surrounding historical, social and technological conditions.”
  6. For Charles and Ray Eames, process was everything.

  7. Ways of working are fascinating.

  8. As a species, as a race we seek patterns, routines.

    We seek assurance. We seek certainty.
  9. We hate the unknown.

  10. We like to know.

  11. Approaches = springboards

  12. Frameworks = springboards

  13. Production and QA Research & design Business analyst Product owner

  14. User researcher Interaction designer Content designer Business analyst Product owner

  15. User researcher Interaction designer Content designer Business analyst Product owner

  16. User researcher Interaction designer Content designer Business analyst Product owner

  17. User researcher Interaction designer Content designer Business analyst Product owner

  18. User researcher Interaction designer Content designer Business analyst Product owner

  19. User researcher Interaction designer Content designer Business analyst Product owner

  20. User researcher Interaction designer Content designer Business analyst Product owner

  21. User experience is the team’s work.

  22. Our work is always a hypothesis.

  23. We are creating stimulus that we test.

  24. Work fast.

  25. This is really, really easy.

  26. Work in-browser using a prototype kits built on node.js and

    Mustache. We share prototypes across departments on Heroku. Some of it leans on other frameworks, like Twitter’s Bootstrap. And all this stuff - on Github, in blog posts.
  27. This means I can do even more work on trains.

  28. This is really, really hard.

  29. (But it could be harder.)

  30. 1. We work agile. 2. We empower and trust the

    teams. 3. We have to deliver against policy. 4. We design around user needs.
  31. Agile is really, really hard for some people.

  32. Less obvious frameworks.

  33. 1. We have weekly meetings for the communities. 2. We

    have monthly cross- government meetings. 3. Sharing knowledge is encouraged. 4. …as is putting your hand up.
  34. User-centred designers working in government are empowered. But we have

    a design platform in place, well documented as a design service manual. We work with patterns.
  35. As designers we know this.

  36. Outside of that we venture into the unknown. (Agile, yo.)

  37. My job: Single-handedly the most thrilling and the most nerve

    wracking experience of my life.
  38. Daily, I work to make things that work.

  39. It is not about what the designer thinks is right.

  40. It is not about what the designer wants.

  41. It is about what works for the users.

  42. It is about what works for the audience.

  43. I owe a lot in my career to my agency

    background.
  44. …but I was lucky to spend a large chunk of

    my career working somewhere that believed in an approach to work, its people, and the people knowing these.
  45. Care about your people, your work, and how the two

    respond/react is the most effective framework.
  46. It’s about ego-less design.

  47. None
  48. None
  49. None
  50. None
  51. We whittle many down to one.

  52. We are in a world where we talk less about

    “digital” as a niche interaction by the public.
  53. People just interact with things.

  54. We are all designing services that people just use in

    the real world.
  55. We are designing the platforms of their everyday lives.

  56. The way people interface with government, national or local. Banking.

    Booking trains. Aeroplanes. Watching TV, movies. Upgrading packages. Utility bills: giving meter readings.
  57. We are making too many assumptions. We are not looking

    at the real service design.
  58. We are not providing ourselves with enough of a framework,

    assurance to know our work is… working.
  59. Reeves Rosser

  60. Research. A/B testing. In print. In the 1930s.

  61. What has actually happened to working out what is the

    right thing to do?
  62. What has actually happened to defining what is the right

    thing to do?
  63. I want to be creating things, discovering and knowing it

    is the right thing to do.
  64. We have a concept: Government as a platform.

  65. How much does your place of work provide a platform

    for others?
  66. How much does your place of work give you a

    platform to do your work?
  67. Work = frameworks + people

  68. Simon Wilson Twitter: @ErmLikeYeah
 Blog: www.ermlikeyeah.com #ofthegovernment Thank you.

  69. Everything is architecture. The problems of environment have become more

    and more interrelated. Charles Eames, 1977