NHS.UK EHI Live

The slides from my talk at EHI Live in Birmingham on Wednesday 2 November 2016.

A bit of background is on the NHS.UK Transformation blog: http://transformation.blog.nhs.uk/talking-at-ehi-live-2016

Also mentioned in my weeknotes blog post:
https://medium.com/@ermlikeyeah/weeknotes-s01e01-47bb53b9582c#.4sgfa9jk7

Links featured in this talk

How the NHS.UK team does agile:
http://transformation.blog.nhs.uk/how-the-nhs-uk-team-does-agile

Barack Obama at South by Southwest:
https://www.youtube.com/watch?v=wfsIZioIpdI

Simple not simplistic:
http://transformation.blog.nhs.uk/simple-not-simplistic-how-we-design-information

What we think about when we think about patterns:
http://transformation.blog.nhs.uk/what-we-think-about-when-we-think-about-patterns

Beta stomach ache conditions page:
https://beta.nhs.uk/symptoms/stomach-ache

List of NHS beta services:
https://beta.nhs.uk

NHS.UK transformation blog:
http://transformation.blog.nhs.uk

Transcript

1. nhs.uk Making a digital platform that works for everybody. Simon Wilson • @ermlikeyeah
2. Hello!
3. August 2015 nhs.uk team is set up.
5. Spring 2017 Launch a beta.
7. “So, what is it you are doing?”
8. Make NHS.UK simpler, clearer, better for those who use it.
9. Transforming NHS Choices to deliver the next generation of digital services – with relevant, practical, action-focused content and smart signposting to services.
10. The user is at the heart of NHS.UK. Our work is research-led and focuses on the needs of patients, carers and front-line staff.
11. Users 1. Patients. 2. Carers. 3. NHS front line staff.
12. Organisations are constructs of systems and processes.
13. Healthcare is a series of human interactions.
14. People shouldn’t have to join up those interactions for themselves.
16. Vision NHS.UK will connect patients to the information and services they need.
17. We’re here to make things simpler, clearer, better – not just digital.
18. Human centred Prevention Personalised Continuing care Proactive System centred Late disease management One-size-fits-all Episodes of care Reactive
19. Our aims 1. Simple. 2. Relevant. 3. Personal.
20. What could that look like?
21. 1. Simple Clear and simple content will make information accessible, regardless of digital skills or health expertise. Exploratory design.
22. 2. Relevant Connecting to relevant digital services will help reduce pressure on the health and care system. Exploratory design.
23. 3. Personal Personalised information and services will support people to manage their own health and care. Exploratory design.
24. Back to the now.The start is a good place to start.
25. User experience is about collaboration.
26. People over processes.
27. 1. Product owner. 2. User researcher. 3. Interaction designer. 4. Content designer. 5. A developer. 6. Another developer. 7. Delivery manager.
28. The people we create services for are part of that team.
29. We work nimbly. http://transformation.blog.nhs.uk/how-the-nhs-uk-team-does-agile
30. 1. Learn. 2. Design. 3. Make a thing. 4. Show the thing to users. 5. Analyse research.
31. “Continual gradual improvement.” Barack Obama, 2016 https://www.youtube.com/watch?v=wfsIZioIpdI
32. Some things we are on with 1. Symptoms and conditions. 2. Connect patients and carers to NHS services. 3. Register with a GP.
34. “Where are those three letters with my test results that I need to take to my hospital appointment today?”
35. Need 1.1 As someone with condition X, I need to tell my patient story when I have an appointment, so that the person treating me knows if the treatment is suitable.
36. Need 1.2 As a healthcare professional, I need to know a patient’s full history, so that I can give them the best possible treatment at the right time.
38. Knowledge over assumptions.
39. We can go from a hypothesis to having something to test in a web browser within a sprint.
 (If not sooner.)
40. Prototyping.
41. In-browser Using Github, node.js, HTML, CSS/SASS, and Heroku Sketching On paper, with pens, as a team
45. Simple not simplistic. http://transformation.blog.nhs.uk/simple-not-simplistic-how-we-design-information
46. We’ll test this with users.
47. This isn’t about making things just because the designer likes them. This isn’t about making things just because the boss likes them.
48. This is about making things that work for the users of our services.
49. This is about ego-less design.
50. Building up patterns. http://transformation.blog.nhs.uk/what-we-think-about-when-we-think-about-patterns
56. https://beta.nhs.uk/symptoms/stomach-ache
57. “That information isn't correct.”
58. Make NHS.UK simpler, clearer, better for those who use it.
59. This is for everyone.
60. See the work beta.nhs.uk
61. Thank you. Learn more: Read our blog at transformation.blog.nhs.uk Simon Wilson • @ermlikeyeah