Sharing Control to Improve Process and Relationships

Transcript

1. © JAMF Software, LLC Sharing Control to Improve Processes and Relationships 11:30 am - 12:15 pm UP NEXT
2. Title slide uses the “Reveal” slide transition
3. © JAMF Software, LLC Edward (EJ) Lewis System Administrator - Device Support St Vrain Valley Schools In session recording, Picture-in-Picture of you presenting will be placed here. Please don’t put anything especially Slack/JamfNation: 
 @timelost
4. © JAMF Software, LLC Sharing Control to Improve Processes and Relationships Presentation agenda: • The struggle is real • Right tool for the job • Examples to draw from
5. © JAMF Software, LLC © JAMF Software, LLC What have I gotten myself into?! Story time... Setting: 411 sq miles, 50+ sites, 32000 students, 10 techs Time: Early 2018 Plot: Previous MDM going EoL, iPad refresh and migration (~22500 new, ~4000 existing) Challenge: Retrain 200 site- based MDM admins with minimum disruption?
6. © JAMF Software, LLC © JAMF Software, LLC Considerations: Previous MDM Goals for new MDM API N/A Fully featured Workflows Manual, error prone Automated Compliance Trust but verify Trust and verify Training 4-8 hours Less than 1 hour (online)
7. © JAMF Software, LLC © JAMF Software, LLC Creating opportunity — Our values Schools are partners in this work: - What do our schools value and need? How do we know? (And who knows that best?) Many hands make light work: - How can we share in the responsibilities for supporting students and do that well?
8. © JAMF Software, LLC © JAMF Software, LLC Creating opportunity — Technical Improving workflows: - Automation: what can be offloaded to save time and be more efficient? JamfNation community: - What can we learn from others?
9. © JAMF Software, LLC © JAMF Software, LLC JamfControl Features News and alerts Mass actions *updated Targeted commands Temporary actions
10. © JAMF Software, LLC News and alerts Highly-visible methods to relay information
11. © JAMF Software, LLC Mass actions *updated Simplified view based on self-described needs.
12. © JAMF Software, LLC Targeted actions/details Device detail
13. © JAMF Software, LLC © JAMF Software, LLC Improving Workflows Use cases: Enrollment Handler Missing Handler Cross-system utilization
14. © JAMF Software, LLC © JAMF Software, LLC Setup Single Prestage • Authentication required • Enrollment Site - "Staging" Advanced Search • Specify target devices (AppleTV, iPad, other criteria, etc) Task Server • Cron/scheduled tasks • *Webhook receiver
15. © JAMF Software, LLC © JAMF Software, LLC Webhooks Not yet implemented Provide immediate actions on devices Supplemental to task server
16. © JAMF Software, LLC © JAMF Software, LLC Enrollment Handler
17. © JAMF Software, LLC © JAMF Software, LLC Missing Workflow
18. © JAMF Software, LLC © JAMF Software, LLC Cross-system utilizations iPad Inventory Tool
19. © JAMF Software, LLC © JAMF Software, LLC Lessons learned: The practice of finding unique ways to solve specific issues Feedback, feedback, feedback Using the right tool allows for improved efficiency Jamf Nation Community support
20. © JAMF Software, LLC Thank you for listening! Give us feedback by completing the 2-question session survey in the JNUC 2019 app. UP NEXT If You Build it, They Will Come 1:30-2:15 pm