Sharing Control to Improve Process and Relationships

Transcript

1. © JAMF Software, LLC
   Sharing Control to Improve
   
   Processes and Relationships
   11:30 am - 12:15 pm
   UP NEXT
   

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2. Title slide uses the “Reveal” slide transition
   

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3. © JAMF Software, LLC
   Edward (EJ) Lewis
   System Administrator - Device Support
   
   St Vrain Valley Schools
   In session recording, Picture-in-Picture
   of you presenting will be placed here.
   
   Please don’t put anything especially
   Slack/JamfNation: 

   @timelost
   

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4. © JAMF Software, LLC
   Sharing Control to Improve
   
   Processes and Relationships
   
   Presentation agenda:
   
   • The struggle is real
   
   • Right tool for the job
   
   • Examples to draw from
   

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5. © JAMF Software, LLC
   © JAMF Software, LLC
   What have I gotten myself into?!
   Story time...
   Setting: 411 sq miles, 50+
   sites, 32000 students, 10 techs
   
   Time: Early 2018
   
   Plot: Previous MDM going EoL,
   iPad refresh and migration
   (~22500 new, ~4000 existing)
   
   Challenge: Retrain 200 site-
   based MDM admins with
   minimum disruption?
   

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6. © JAMF Software, LLC
   © JAMF Software, LLC
   Considerations:
   Previous MDM Goals for new MDM
   API N/A Fully featured
   Workflows Manual, error prone Automated
   Compliance Trust but verify Trust and verify
   Training 4-8 hours Less than 1 hour (online)
   

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7. © JAMF Software, LLC
   © JAMF Software, LLC
   Creating opportunity — Our values
   Schools are partners in this work:
   
   - What do our schools value and need? How do we know? (And who knows that best?)
   
   Many hands make light work:
   
   - How can we share in the responsibilities for supporting students and do that well?
   

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8. © JAMF Software, LLC
   © JAMF Software, LLC
   Creating opportunity — Technical
   Improving workflows:
   
   - Automation: what can be offloaded to save time and be more efficient?
   
   JamfNation community:
   
   - What can we learn from others?
   

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9. © JAMF Software, LLC
   © JAMF Software, LLC
   JamfControl
   Features
   
   News and alerts
   
   Mass actions *updated
   
   Targeted commands
   
   Temporary actions
   

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10. © JAMF Software, LLC
    News and alerts
    Highly-visible methods to relay information
    

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11. © JAMF Software, LLC
    Mass actions *updated
    Simplified view based on self-described needs.
    

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12. © JAMF Software, LLC
    Targeted actions/details
    Device detail
    

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13. © JAMF Software, LLC
    © JAMF Software, LLC
    Improving Workflows
    Use cases:
    
    Enrollment Handler
    
    Missing Handler
    
    Cross-system utilization
    

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14. © JAMF Software, LLC
    © JAMF Software, LLC
    Setup
    Single Prestage
    
    • Authentication required
    
    • Enrollment Site - "Staging"
    
    Advanced Search
    
    • Specify target devices (AppleTV, iPad, other criteria, etc)
    
    Task Server
    
    • Cron/scheduled tasks
    
    • *Webhook receiver
    

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15. © JAMF Software, LLC
    © JAMF Software, LLC
    Webhooks
    Not yet implemented
    
    Provide immediate actions on devices
    
    Supplemental to task server
    

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16. © JAMF Software, LLC
    © JAMF Software, LLC
    Enrollment Handler
    

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17. © JAMF Software, LLC
    © JAMF Software, LLC
    Missing Workflow
    

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18. © JAMF Software, LLC
    © JAMF Software, LLC
    Cross-system utilizations
    iPad Inventory Tool
    

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19. © JAMF Software, LLC
    © JAMF Software, LLC
    Lessons learned:
    The practice of finding unique ways to solve specific issues
    
    Feedback, feedback, feedback
    
    Using the right tool allows for improved efficiency
    
    Jamf Nation Community support
    

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20. © JAMF Software, LLC
    Thank you for listening!
    Give us feedback by
    completing the 2-question
    session survey in the JNUC
    2019 app.
    UP NEXT
    If You Build it, They Will Come
    1:30-2:15 pm
    

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