Sharing Control to Improve Process and Relationships

Transcript

1. © JAMF Software, LLC Sharing Control to Improve Processes and

   Relationships 11:30 am - 12:15 pm UP NEXT

2. Title slide uses the “Reveal” slide transition

3. © JAMF Software, LLC Edward (EJ) Lewis System Administrator -

   Device Support St Vrain Valley Schools In session recording, Picture-in-Picture of you presenting will be placed here. Please don’t put anything especially Slack/JamfNation: 
 @timelost

4. © JAMF Software, LLC Sharing Control to Improve Processes and

   Relationships Presentation agenda: • The struggle is real • Right tool for the job • Examples to draw from

5. © JAMF Software, LLC © JAMF Software, LLC What have

   I gotten myself into?! Story time... Setting: 411 sq miles, 50+ sites, 32000 students, 10 techs Time: Early 2018 Plot: Previous MDM going EoL, iPad refresh and migration (~22500 new, ~4000 existing) Challenge: Retrain 200 site- based MDM admins with minimum disruption?

6. © JAMF Software, LLC © JAMF Software, LLC Considerations: Previous

   MDM Goals for new MDM API N/A Fully featured Workflows Manual, error prone Automated Compliance Trust but verify Trust and verify Training 4-8 hours Less than 1 hour (online)

7. © JAMF Software, LLC © JAMF Software, LLC Creating opportunity

   — Our values Schools are partners in this work: - What do our schools value and need? How do we know? (And who knows that best?) Many hands make light work: - How can we share in the responsibilities for supporting students and do that well?

8. © JAMF Software, LLC © JAMF Software, LLC Creating opportunity

   — Technical Improving workflows: - Automation: what can be offloaded to save time and be more efficient? JamfNation community: - What can we learn from others?

9. © JAMF Software, LLC © JAMF Software, LLC JamfControl Features

   News and alerts Mass actions *updated Targeted commands Temporary actions

10. © JAMF Software, LLC News and alerts Highly-visible methods to

    relay information

11. © JAMF Software, LLC Mass actions *updated Simplified view based

    on self-described needs.

12. © JAMF Software, LLC Targeted actions/details Device detail

13. © JAMF Software, LLC © JAMF Software, LLC Improving Workflows

    Use cases: Enrollment Handler Missing Handler Cross-system utilization

14. © JAMF Software, LLC © JAMF Software, LLC Setup Single

    Prestage • Authentication required • Enrollment Site - "Staging" Advanced Search • Specify target devices (AppleTV, iPad, other criteria, etc) Task Server • Cron/scheduled tasks • *Webhook receiver

15. © JAMF Software, LLC © JAMF Software, LLC Webhooks Not

    yet implemented Provide immediate actions on devices Supplemental to task server

16. © JAMF Software, LLC © JAMF Software, LLC Enrollment Handler

17. © JAMF Software, LLC © JAMF Software, LLC Missing Workflow

18. © JAMF Software, LLC © JAMF Software, LLC Cross-system utilizations

    iPad Inventory Tool

19. © JAMF Software, LLC © JAMF Software, LLC Lessons learned:

    The practice of finding unique ways to solve specific issues Feedback, feedback, feedback Using the right tool allows for improved efficiency Jamf Nation Community support

20. © JAMF Software, LLC Thank you for listening! Give us

    feedback by completing the 2-question session survey in the JNUC 2019 app. UP NEXT If You Build it, They Will Come 1:30-2:15 pm