DORA overview

© 2016-2017, DevOps Research and Assessment, LLC. All Rights Reserved.
1
The Science Behind Building
High Performing Teams
Driving improvement with the DORA Assessment

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2
Companies with high performing teams are twice
as likely to exceed:
● profitability, productivity, market share
● effectiveness and efficiency
● customer satisfaction ratings
● achievement of mission goals
Research shows that IT Performance—the ability to
develop and deliver quality software with both speed and
stability—drives transformation from Low to High
Performance
High performing teams make you competitive
Source: State of DevOps Report 2013-2017
2x

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3
Speed and Stability: You Can Have Both

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4
Transformation initiatives often fail
Teams struggle during transformation processes because they:
● get caught in implementation details
● waste time and money doing the wrong non-impactful work
● get trapped in subject debates defining “progress”
● lack objective views (without politics & opinions)
● fail to prioritize and limit the number of initiatives
● lack insights into what success means for their own setting
● fail to tie progress back to business initiatives

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5 © 2016-2017, DevOps Research and Assessment, LLC. All Rights Reserved.
“Maturity models” fail because they
are static one-size-fits-all views
Impact performance with a metrics
driven continuous improvement cycle
customized for your organization
Assess Key Outcomes that drive
performance gains
Benchmark Current Capabilities
as a baseline
Identify Priorities most
impactful for capability
improvement
Measure Progress to find wins
Focus on IT Performance

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High-level measures indicate
your software delivery
performance and its
sustainability across teams
We help you measure and track your
most important key outcomes
Benchmark against industry, industry
vertical, and/or company-wide
Get individual team performance
against different views
Identify outcomes to maximize
Identify outcomes to minimize (e.g.
“burnout”)
(Example)
This outcomes chart shows us that we have room for improvement compared to
the Industry High Performers.
Our practitioners report burnout below industry averages, but significantly higher
than average levels of deploy pain.
Key Outcomes
The DORA Assessment

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Capabilities are levers that
drive improvement: as these
grow, so does your ability to
deliver software quickly and
reliably
We show you which capabilities you
have now: where you shine & where
you need help
Benchmark against industry, industry
vertical, and/or company-wide
Team performance indicated by
shaded area fill
Develop capabilities to deliver on
outcomes
(Example)
High: Architecture, Security, Collaboration, Learning, Westrum culture, Visibility, WIP limits
Low: Test data management, Test Automation, Trunk-based development, Deploy automation
Current Capabilities
Legend
Metrics & monitoring
Cultural
Technical
Process
The DORA Platform

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Customized analysis
identifies your constraints, or
bottlenecks, to achieving
high performance
We show you which capabilities to
focus on first
Leaders can plan allocations so
investments have the highest impact
Identify capabilities with lowest
strength and highest impact on
Software Delivery Performance
(Example)
DORA recommends focusing on introducing trunk-based development patterns, improving
monitoring, and developing deployment automation
Identify Priorities
Legend
Metrics & monitoring
Cultural
Technical
Process
The DORA method

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“DORA gave us a way to measure things
that we just couldn't measure before.
Now we had visibility into what was
happening in our software engineering
lifecycle."
Chivas Nambiar
Director, Verizon
“[DORA] focused our efforts on the
right work which resulted in
accelerated maturity.
… The work with DORA gave us
insights that now teams are better
informed, which is resulting in a
quicker path to Continuous Delivery.”
Adam Auerbach
Senior Director,
Capital One
Customer Quotes

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10
The DORA method - How Progress works
DORA Assessment and Transformation Acceleration Journey
1. Measure
Company
Performance
Fifty or more people
from various teams
including operations,
development, InfoSec,
and testing, take our 20m
survey. Because we
gather data from
practitioners, we get a
thorough view of your
current organizational
capabilities.
2. Benchmark
Against
Others
Understand your team
performance. See how
you benchmark against
other company LOBs,
across your org, the
overall IT industry, or IT
high performers. These
different views help you
clearly identify the
priorities that matter most
to your company.
3. Set Your
Customized
Priorities
Discover how to make the
biggest and most
impactful investments
that drive performance
and IT transformation.
Reveal precisely which
bottlenecks hold back
your organization with
proprietary analysis to
help you make tough
prioritization decisions.
4. Develop Your
Capabilities
Curated and authored by
industry experts, the
exclusive DORA
knowledge base can
show you how to start
developing capabilities
across your teams. Or
work in tandem with one
of our certified partners
to accelerate your
transformation.
5. Track
Your
Progress
Celebrate your wins,
demonstrate ROI, and
identify next steps
methodically with a
periodic reassessment of
your organizational
improvement. DORA
recommends tracking in
approximately six month
intervals.

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11
Recurring Assessments
● First: baseline performance
● Second: show progress (~6 months)
● Benchmarks across over 23,000 teams
The DORA method - Years of research in weeks
Week 1
Step 1:
Decompose
organizations
Step 2:
Prepare for
assessment
Step 3:
Take DORA Survey
Week 2 Week 3 Week 4
Step 5:
Deliver
Reports
Week 5
Step 4:
Close Data
Collection
DORA Knowledge Base
● Guidance & insights into developing capabilities
● Avoiding pitfalls, tips, and instrumentation
● Case studies deep-diving many capabilities
Implement Continuous Improvement with a DORA subscription

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12
Common DORA customer goals
● Improving technology & organizational performance
○ Assessment only focuses on capabilities that have been shown to improve performance
● Prioritizing improvement efforts
○ Customized guidance is geared toward targeting specific areas of improvement
● Attracting and retaining talent
○ Employees in high-performance teams are 2.2X more likely to recommend their
organizations as a great place to work
● Establishing your brand as a high-performance organization
○ Top organizations rely on DORA’s research and assessments to improve their work

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14
About DORA
The DORA Team
Dr. Nicole Forsgren: PhD, sysadmin, scientist, named top 10 influencer and leader in DevOps
Gene Kim: Founder of Tripwire Inc, author of The Phoenix Project, Visible Ops Handbook, and more
Jez Humble: Author of Continuous Delivery, Lean Enterprise, and The DevOps Handbook
Soo Choi: NASA, Anso Labs, OpenStack co-founder, Rackspace, Chef Software
DORA’s founders are the lead researchers for the State of DevOps Reports, presented by DORA and Puppet

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DORA overview

DORA overview

Jez Humble

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