What Technical Writers Do at LINE+

LINE Plusのテクニカルライターとしての仕事
이인실（Lee Insil、イ・インシル） / LINE PlusのTech組織Technical Writingチーム Lead

韓国のテクニカルライティング業界、とりわけITソフトウェア分野について説明し、テクニカルライターとしての成長に役立つカンファレンスや教育機関を紹介します。主にLINEの韓国法人であるLINE Plusのテクニカルライターとしての仕事について紹介したいと思います。

※ 以下のイベントで発表した内容です
https://line.connpass.com/event/282376/

Transcript

1. What Technical Writers Do at LINE+
   © LINE Plus
   Technical Writer
   Lee Insil
   insil.lee@linecorp.com
   

   View Slide

2. Technical Writer, connect people through documents
   Technical Writer
   Lee Insil
   ( 이인실 Ωϸμϰ )
   Major in Computer Engineering and Cryptography
   Programmer at AhnLab
   Technical Writer at AhnLab, LG Electronics, NAVER and LINE+
   Technical Writing Trainer at NAVER and LINE+
   

   View Slide

3. What is Technical
   Writing
   01
   Contents
   02
   Making a career
   as a Technical
   Writer
   03
   What Technical
   Writers do at LINE+
   04
   Introduction to
   Technical Writing
   in Korea
   

   View Slide

4. 01 02 03 04
   What is
   Technical
   Writing
   Making a career
   as a Technical
   Writer
   What Technical
   Writers do at LINE+
   Introduction to
   Technical
   Writing in
   Korea
   

   View Slide

5. “Technical writing is performed by a technical writer (or technical author) and
   is the process of writing and sharing technical information in a professional
   setting.
   A technical writer's primary task is to communicate technical information to
   another person or party in the clearest and most effective manner possible.”
   Source: https://en.wikipedia.org/wiki/Technical_writing
   What is Technical Writing
   01
   

   View Slide

6. Technical Writer
   Information
   Architect
   Technical
   Communicator
   API Writer
   UX Writer
   Document
   Engineer
   What is a Technical Writer also known as
   01
   

   View Slide

7. Developer
   Product
   Planner
   Trainer
   Customer
   Care
   Technical Writer
   Stakeholder
   01
   Designer
   Promoter
   QA
   Engineer
   Project
   Manager
   Evangelist
   

   View Slide

8. 02
   01 03 04
   What is
   Technical
   Writing
   Making a career
   as a Technical
   Writer
   What Technical
   Writers do at LINE+
   Introduction to
   Technical
   Writing in
   Korea
   

   View Slide

9. Outcomes: End user manual, FAQ, Brochure, UI/UX messages, Services on
   the website, …
   Companies: LINE+, SAMSUNG Electronics, LG Electronics, TmaxSoft,
   AhnLab, HANCOM, HANMI Semiconductor, bitnine, Hansem global, EASY
   MANUAL, AST, TEXTree, Logrus IT, …
   Technical Writers
   Developers Users
   Documents for Users
   02
   

   View Slide

10. Outcomes: Developers documents, API references, Tutorial guides,
    Engineer blog, …
    Companies: LINE+, NAVER, Kakao, Ground X, Coupang, LG Electronics,
    sendbird, Com2uS Platform, HYPERCONNECT, WhaTap, 우아한
    형제들(similar to Demaecan, 出前館), NEXON, …
    Documents for Developers
    02
    Technical Writers
    Developers Developers
    

    View Slide

11. 03
    01 02 04
    What is
    Technical
    Writing
    Making a career
    as a Technical
    Writer
    What Technical
    Writers do at LINE+
    Introduction to
    Technical
    Writing in
    Korea
    

    View Slide

12. Conferences
    03
    Source: https://www.stc.org
    

    View Slide

13. Conferences
    03
    Source: https://www.writethedocs.org
    

    View Slide

14. Conferences
    03
    Source: https://apithedocs.org
    

    View Slide

15. Google Technical Writing Course
    Technical Writing course
    03
    Source: https://developers.google.com/tech-writing
    

    View Slide

16. Simplified Technical English
    Technical Writing course
    03
    Source: https://www.shufrans-techdocs.com/services/simplified-technical-english/
    

    View Slide

17. Communities in Korea
    03
    Source: https://cafe.naver.com/tcnkorea
    

    View Slide

18. Communities in Korea
    03
    Source: https://cafe.naver.com/technicalwriting
    

    View Slide

19. Communities in Korea
    03
    Source: https://url1.io/s/NBJW3
    

    View Slide

20. 04
    01 02 03
    What is
    Technical
    Writing
    Making a career
    as a Technical
    Writer
    What Technical
    Writers do at LINE+
    Introduction to
    Technical
    Writing in
    Korea
    

    View Slide

21. Linguist
    Technical documentation
    Site structuring
    Documentation in multi-
    languages
    Writing training
    Work experience of Technical Writers at LINE+
    04
    Developer
    Technical documentation
    Website structuring
    Document engineering
    Writing training
    Work experience Work experience
    

    View Slide

22. Work experience of Technical Writers at LINE+
    04
    Linguist
    Technical documentation
    Site structuring
    Documentation in multi-
    languages
    Writing training
    Developer
    Technical documentation
    Website structuring
    Document engineering
    Writing training
    Work experience Work experience
    

    View Slide

23. Technical Writers at LINE+
    Technical documentation
    Site structuring
    Documentation in multi languages
    Document engineering
    Writing training
    Work experience of Technical Writers at LINE+
    04
    

    View Slide

24. Process of Technical Writing at LINE+
    04
    Developer/
    Planner
    Technical
    Writer
    EN/JA
    Translator
    Request
    document
    ation
    Documentation
    support?
    Kick-off
    meeting
    Documentation
    Requesting a
    translation
    Translate
    Review
    translation
    results
    Reviewing
    the
    contents
    Reflect
    translation
    results
    Release
    documents
    Yes
    Explaining
    the
    structure
    Drafting,
    answering
    questions
    

    View Slide

25. • Released documentation of
    developer guides in multiple
    languages
    • Created a common wiki
    template
    • Offered wiki usage tips training
    (Japan, Korea, Taiwan)
    • Held LINE Developers Day 2015
    in Korea
    • Released documentation of the
    LINE GAME Platform in
    multiple languages
    • Documentation of Open
    Sources
    • Offered wiki usage tips
    training (Thailand, Indonesia)
    • Rewriting and release of LINE
    Engineering Blog in multiple
    languages
    • Built a Technical Writing team
    • Released documentation of the
    CLOVA AI platform in multiple
    languages
    • Offered writing training in
    Korean
    • Training on how to write git,
    annotation comments and issue
    tracking system in English
    • Released documentation of the
    LINE Blockchain and LINE MINI
    app in multiple languages
    • Consulting on structuring wiki
    • Held Technical Writing Day in
    Japan and Korea
    • Released documentation of the
    virtual currency platform and
    multimedia platform and
    infrastructure platform
    • Building a wiki sample space
    • Held Technical Writing Day in
    Taiwan, Thailand
    • Consulting on structuring wiki
    • Coaching on one-on-one
    technical writing
    • Released documentation of the
    multiple platforms in multiple
    languages
    • Released documentation of the
    LINE Pay, LINE Bank platform in
    multiple languages
    • Released documentation of the
    governance and process
    guidelines in multiple languages
    • Developing a website and writing
    terms in LINE Words (Korean)
    • Released documentation of the
    voice, video call platform and
    LandPress CMS platform in
    multiple languages
    • Developing a website and
    writing terms in LINE Words
    (Japanese, Korean, English)
    • Provided communication
    training to new employees
    Technical Writing experience at LINE+
    04
    2015 2016 2017 2018
    2019 2020 2021 2022
    

    View Slide

26. Developer
    Contents team
    (Japan)
    Request
    documentation Share information,
    collaboration
    Technical
    Writing team
    (Korea)
    Release
    documentation
    for platform
    products
    Posting
    engineering
    blog &
    managing
    LINE Words
    Coach writing &
    consult
    documentation
    Planner
    Project
    Manager
    Evangelist
    Developer
    “Help with global
    platform business and
    communication”
    How we work at LINE+
    04
    

    View Slide

27. • CLOVA Developers Console: https://developers.naver.com/console/clova/client
    • Game platform: Provide to a third party
    • LINE Blockchain platform: https://bitfront-exchange.github.io/bitfront-api-docs/#
    • Engineering blog (Korean/English): https://engineering.linecorp.com/en/blog
    • LINEDOCS development guide wiki: A collection of in-house development guides
    • LINE governance & process guidelines: Internal only
    • LINE Words: LINE dictionary
    Links to results
    04
    • Voice, video call platform: Provide to a third party
    • LandPress platform: Internal only
    

    View Slide

28. View Slide

29. QUESTIONS?
    +
    

    View Slide

30. Technical Writer
    글로 사람과 사람을 연결
    LINE+ Corporation. All rights reserved.
    +
    THANK YOU
    

    View Slide