Reinventing Motor Insurance with AI Agent by AXA and ZWIZ.AI

A session at LINE THAILAND DEVELOPER CONFERENCE 2026

Transcript

1. From Chat to Quote: Reinventing Motor Insurance with AI Agent By AXA and ZWIZ.AI
2. Agenda • The problem: AXA Motor Insurance problem statement • The solution: How we build AI Agent to solve the problem • The result: reinventing motor insurance purchase/renewal
3. The Problem LINE makes it easy for insurance agents, but unstructured requests shift the complexity to insurers
11. The Solution How we build AI Agent to solve the problem
12. Solution Design LINE Chat AI AGENT (QQ) Quotation
13. Solution Design Key fields understand tools/functions create_quotation AI Agent Tools Calling 1. Car brand 2. Model 3. Submodel 4. Year 5. Province 6. License Plate 7. Personal/Commercial 8. Sum Insured 9. Drive Type 10. Gear Quotation API
14. Solution Design (V.1)
15. Solution Design (V.2)
16. Solution Design (V.2)
17. Solution Design (V.2) LINE Chat AI AGENT (QQ) Quotation
18. Solution Design (V.2) LINE Chat Quotation AI AGENT (QQ) Webhook Text Image AI Agent Tools Calling API
19. Testing Phase • Most Agents/Customers don’t know all information about their cars • Different ways of inputs (text, separate text , text & image) • AI need to make decision (and some assumption)
20. Test Phase & Solution (V.3)
21. Test Phase & Solution (V.3)
22. Solution Design (V.3) LINE Chat Quotation AI AGENT (QQ) Webhook Text AI Agent Tools Calling API Image ZPT Platform (Prompt&Logic Controller, Session Manager,Guardrails)
23. The Result reinventing motor insurance purchase/renewal
24. The Result
25. This is only the beginning