information architecture of service system
Task Flow Analysis
3rd Vendors
Airport
Pre-Checkin
(Passengers Type A)
Collect data
Manage resource
Determine spatial
configuration
Inform realtime
service
Set-up service
counters
Provide Sevice
Emergent Spacial
Reconfiguration
Checkin at Airport
(Passengers Type B)
Search for
Information
Sta
Oline check-in
Input-data
Receive feedback
Aboard railway carriage
Arrive at corridor
Check in
Wait for boarding
Aboard