Cm.com

Transcript

1. Nice to meet you. Kevin Janssen Lead Customer Success Management E: kevin.janssen@cm.com T: +31643993998 Io Michels Head of Client Success E: io.michels@cm.com T: +31610007882
2. SaaS - monitor, control & report - Conversational AI + LLMs GenAI Engine - secure, compliant & LLM agnostic - API Historical Human Service Interactions Content Documents & Knowledge Articles Next: Product- & customer data sources Historical Chatbot Interactions CONVERSATIONAL AI PLATFORM CONTACT CENTER AS A SERVICE
3. SaaS - monitor, control & report - GenAI Engine - secure, compliant & LLM agnostic - API Historical Human Service Interactions Content Documents & Knowledge Articles Next: Product- & customer data sources Historical Chatbot Interactions Contextual service & recommendations BOTH CONVERSATIONAL AI CLOUD Real-time Q&A functionality MOBILE SERVICE CLOUD Agent answer suggestions Conversational AI + LLMs
4. Blokker & YourSurprise
5. Welke vragen wil je automatiseren en/of standardiseren? 1 Bottable 2 Avoidable 3 Desirable
6. Q&A Let’s go