The Five Love Languages of DevOps

Given at ALM Forum 2015.

The title of this session is inspired by the self-help book The Five Love Languages by Gary Chapman, but the similarities end there. When we are working to bring about cultural change in our organization, it’s essential for us to understand that not everyone speaks the same “language” of DevOps as we do. The CFO has different drivers and communication style than your friend in the QA department, who is still different than the DBA in that remote office. In this talk, I will work to help provide techniques and strategies for identifying the drivers of your peers and decision-makers. We will talk about beliefs, perceptions, and communication styles, all with the express intent of helping YOU drive home the value of the DevOps philosophies and work-practices to make your organization succeed!

PowerPoint file (with speaker notes) can be downloaded here - https://github.com/mattstratton/speaking/blob/master/presos/FiveLoveLanguagesOfDevOpsALMForum.pptx

Transcript

2. The Five Love Languages of DevOps Matt  Stratton Solutions  Architect Chef  Software,  Inc @mattstratton
3. Speaker Bio
4. what  is  this  devops thing  anyway?
6. “A  CULTURAL  AND  PROFESSIONAL  MOVEMENT,  FOCUSED  ON  HOW   WE  BUILD  AND  OPERATE  HIGH  VELOCITY  ORGANIZATIONS,  BORN   FROM  THE  EXPERIENCES  OF  ITS  PRACTITIONERS.”   –Chef  Style  DevOps https://youtu.be/_DEToXsgrPc
7. The Five Love Languages
8. What does this have to do with shipping software? CALMS
9. culture
10. “YOU  CAN’T  DIRECTLY  CHANGE  CULTURE.  BUT   YOU  CAN  CHANGE  BEHAVIOR,  AND  BEHAVIOR   BECOMES  CULTURE”   –Lloyd  Taylor  VP  Infrastructure,   Ngmoco
11. automation
12. “ASKING  EXPERTS  TO  DO  BORING  AND   REPETITIVE,  AND  YET  TECHNICALLY  DEMANDING   TASKS  IS  THE  MOST  CERTAIN  WAY  OF  ENSURING   HUMAN  ERROR,  SHORT  OF  SLEEP  DEPRIVATION,   OR  INEBRIATION.” -­‐ Continuous  Delivery,  Jez Humble  and  David   Farley
13. lean  thinking
14. measurement
15. sharing
16. wut?
17. each  of  these  is  a “devops love  language”
18. “IF  YOU  FIND  YOURSELF  THINKING  ‘THIS  IS   CRYSTAL  CLEAR  TO  ME,  WHY  AREN’T  THEY  SEEING   IT?’,  THAT’S  MORE  ABOUT  YOU THAN  IT  IS  ABOUT   THEM.”   –Bill  Joy,  Arrested  DevOps Episode  33
19. it's  not  enough  to  get  someone   to  do  it,  they  need  to  see  the   value  in  their  own  language
20. DiSC • Dominant/Direct • Influencing • Steadiness • Conscientious http://www.discoveryreport.com/DiscoveryReportForm_quick.php
21. direct lean/measurement
22. influencing culture/sharing
23. steadiness automation/measurement
24. conscientious sharing/measurement
25. assess  the  drivers
26. be  a  salesperson
27. talk  their  language
28. compliance  vs.   commitment
29. the  best  change  influencers  are  those   who  don’t  see  people  as  something  they   ‘have  to  deal  with’.  
30. bring  people  along  for  the  ride
31. questions?
32. more stuff • http://arresteddevops.com/devops-­‐culture-­‐change/ • https://github.com/chef/devops-­‐kungfu • @mattstratton on  the  twitters • https://github.com/mattstratton on  the  githubs