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Handling Tough Conversations

Handling Tough Conversations

Describing some topics and experiences about project management, and making a case for why you should practice them.

From GRWebDev meetup in January 2014

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Matthew Seeley

January 27, 2014
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Transcript

  1. tough conversations experiences in management of technology projects

  2. matters less when things go well

  3. matters more when things go badly

  4. wrong!

  5. actually matters all the time

  6. matthew seeley @maxsilver

  7. matthew seeley @maxsilver at for a really long time on

    50+ different projects
  8. todo

  9. todo describe good project management I’ve experienced

  10. todo describe good project management I’ve experienced make a case

    for why you should practice it
  11. four steps observe! think! record! communicate

  12. None
  13. listen to what is spoken

  14. listen to what is spoken watch for what is unspoken

  15. story time

  16. ask about the unclear examine the assumptions

  17. None
  18. analyze the requests using your knowledge and history brainstorm with

    your team for feedback and ideas
  19. record

  20. take good notes

  21. take good notes paper ! looks better

  22. share info! with your team

  23. share info! with your team maintain its accuracy

  24. communicate

  25. repeat what was discussed

  26. provide communication regularly and predictably repeat what was discussed

  27. never ever ever hide or skip! problems, setbacks, or delays

    always be open and honest! about the project
  28. todo

  29. todo describe good project management I’ve experienced

  30. todo describe good project management I’ve experienced

  31. todo describe good project management I’ve experienced make a case

    for why you should practice it
  32. None
  33. doing project management well builds trust

  34. doing project management well builds trust encourages sustainability

  35. doing project management well builds trust encourages sustainability promotes reliability

  36. doing project management well builds trust encourages sustainability promotes reliability

    reduces stress
  37. our behavior directly impacts! our clients behavior

  38. “You are always so calm, I feel much better after

    talking to you” - the client
  39. #winning

  40. None
  41. None
  42. None
  43. “ we have no managers* ”

  44. “ we have no managers* ” * we have people

    who have all the roles and responsibilities that a project manager would have, but we’ve relabeled them a “primary responsible person” so we can live in a hipster indie dream world where words are meaningless and work just handles itself.
  45. translation : “ we have no managers* ” * we

    have people who have all the roles and responsibilities that a project manager would have, but we’ve relabeled them a “primary responsible person” so we can live in a hipster indie dream world where words are meaningless and work just handles itself. we have managers
  46. if you define ‘management’ by exclusively bad attributes

  47. if you define ‘management’ by exclusively bad attributes then ‘management’

    will always be bad, by definition
  48. if you define ‘management’ by exclusively bad attributes then ‘management’

    will always be bad, by definition (hint: it’s a tautology)
  49. so, don’t do that.

  50. eliminate the bad parts of the role promote the good

    parts of the role
  51. managers roles ! don’t have to include : - being

    the “boss” - hiring or fire people - promoting or demoting - setting hours - enforcing policy - being terrible people
  52. managers roles ! don’t have to include : - being

    the “boss” - hiring or fire people - promoting or demoting - setting hours - enforcing policy - being terrible people
  53. eliminate the bad promote the good

  54. matthew seeley ! @maxsilver