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Handling Tough Conversations

Handling Tough Conversations

A longer version of my previous talk describing some topics and experiences about project management, and making a case for why you should practice them.

From GR DevDay 2014 at Davenport University

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Matthew Seeley

March 22, 2014
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Transcript

  1. tough conversations experiences in management of technology projects

  2. tough conversations experiences in management of technology projects

  3. matters less when things go well

  4. matters more when things go badly

  5. wrong!

  6. actually matters all the time

  7. matthew seeley @maxsilver

  8. matthew seeley @maxsilver at for a really long time on

    50+ different projects
  9. todo

  10. todo describe good project management I’ve experienced

  11. todo describe good project management I’ve experienced make a case

    for why you should practice it
  12. four steps observe! think! record! communicate

  13. None
  14. listen to what is spoken

  15. listen to what is spoken watch for what is unspoken

  16. story time

  17. ask about the unclear examine the assumptions

  18. None
  19. analyze the requests using your knowledge and history brainstorm with

    your team for feedback and ideas
  20. record

  21. take good notes

  22. take good notes paper ! looks better

  23. share info! with your team

  24. share info! with your team maintain its accuracy

  25. communicate

  26. repeat what was discussed

  27. provide communication regularly and predictably repeat what was discussed

  28. never ever ever hide or skip! problems, setbacks, or delays

    always be open and honest! about the project
  29. story time

  30. simple story time difficulty level

  31. 2 weeks later

  32. tough 2 weeks later difficulty level

  33. matters less when things go well

  34. matters more when things go badly

  35. wrong!

  36. actually matters all the time

  37. todo

  38. todo describe good project management I’ve experienced

  39. todo describe good project management I’ve experienced

  40. todo describe good project management I’ve experienced make a case

    for why you should practice it
  41. None
  42. doing project management well builds trust

  43. doing project management well builds trust encourages sustainability

  44. doing project management well builds trust encourages sustainability promotes reliability

  45. doing project management well builds trust encourages sustainability promotes reliability

    reduces stress
  46. our behavior directly impacts! our clients behavior

  47. “You are always so calm, I feel much better after

    talking to you” - the client
  48. #winning

  49. None
  50. None
  51. None
  52. “ we have no managers* ”

  53. “ we have no managers* ” * we have people

    who have all the roles and responsibilities that a project manager would have, but we’ve relabeled them a “primary responsible person” so we can live in a hipster indie dream world where words are meaningless and work just handles itself.
  54. translation : “ we have no managers* ” * we

    have people who have all the roles and responsibilities that a project manager would have, but we’ve relabeled them a “primary responsible person” so we can live in a hipster indie dream world where words are meaningless and work just handles itself. we have managers
  55. if you define ‘management’ by exclusively bad attributes

  56. if you define ‘management’ by exclusively bad attributes then ‘management’

    will always be bad, by definition
  57. if you define ‘management’ by exclusively bad attributes then ‘management’

    will always be bad, by definition (hint: it’s a tautology)
  58. so, don’t do that.

  59. eliminate the bad parts of the role promote the good

    parts of the role
  60. managers roles ! don’t have to include : - being

    the “boss” - hiring or fire people - promoting or demoting - setting hours - enforcing policy - being terrible people
  61. managers roles ! don’t have to include : - being

    the “boss” - hiring or fire people - promoting or demoting - setting hours - enforcing policy - being terrible people
  62. eliminate the bad promote the good

  63. matthew seeley ! @maxsilver