CloudStore - Case Study

Transcript

1. Mark Craddock | @mcraddock
2.  Mark Craddock  Cabinet Office  Managed G-Cloud CloudStore ▪ http://govstore.service.gov.uk  Cloud First Houses of Parliament ▪ MPs Migrating to Office365 Now  Cloud Readiness Report for Land Registry  Public Cloud First UK Government ▪ 50% New ICT Spend by Dec 2015 Cloud
3.  Tough economic landscape  Stuck in large contracts 80% of Government IT controlled by 6 companies, an Oligopoly  High system and running costs  Difficult to iterate / reuse  Lack of real competition  £16Bn ICT Spend  £8Bn Central Government
4.  Commodity solutions  Public Cloud First  Pay-as-you-go and friction free  Assure and accredit once, then reuse, reuse, reuse  Scale up, Scale down
5.  G-Cloud is the UK Government Programme to adopt cloud-based services  G-Cloud covers the processes of buying, managing and using cloud services  We are about:  Creating a marketplace  Encouraging innovation  Simplifying how we buy and deliver services  Changing the culture across the Public Sector
6.  25% New ICT Spend Cloud by December 2015  Cloud Transition Plans – June ’13  Central Government Spent £8Bn in 2009  Large contracts NOT renewed – Liam Maxwell  Central Government 25% Spend Through SMEs  Changed to 50% Through SMEs 2013
7. • No long procurements • No tenders, no competitions Easy to buy • Drives competition • Greater choice Transparent • Capital and operational • Elastic pay-as-you-go models Significant Savings • Easy in and Easy out • Many services available to try Friction Free UNCLA SSIFIED
8. Create an open market Make changing providers simple and easy to achieve UNCLA SSIFIED Create an open market for each category Make it quick, simple & compliant to buy Make pricing open & transparent Run a successful market Encourage & enable re-use Clear commercial roadmap for transition Encourage compliance Provide a mechanism to manage the process
10. “Today, we are announcing big changes to the way government does business.” “No one should doubt how important this is.” “It’s important for getting to grips with our deficit – as it will help us tackle waste and control public spending.” “...the system doesn’t encourage small and medium-sized businesses, charities and social enterprises to compete for contracts… …the very firms who can provide the competitive pressure to drive down costs.” “.... wherever possible, we’re going to break up large contracts into smaller elements, so that SMEs can make a bid and get involved”
11.  Francis Maude | MCO  Stephen Kelly (@SKellyCOO)  Mike Bracken | GDS (@MTBracken)  Liam Maxwell | CTO (@liammax)  Denise McDonagh  31,000 Public Sector Buying Orgs  1,000 Suppliers  Central Government Departments Strategy
13.  G-Cloud  Team of 6  Only 4 Full Time
14.  Hard Delivery Date / G-Cloud III Live  Government Policy  (http://agile.civilservice.gov.uk/)  Transition to GOV.UK  GDS Service Design Manual  https://www.gov.uk/service-manual  10 Weeks Delivery
15. Week One
16.  Selected Magento Platform  Scanned Existing CloudStore for Magento Services  Used G-Cloud Buying Process  Selected Redbox - Digital Platform  Selected Memset - Hosting  Selected Transform - Design/UX/
17.  Customer Collaboration over Contract Negotiations  Used G-Cloud  G-Cloud = Defined Service  G-Cloud = No Negotiations Price  G-Cloud = Can Talk to Suppliers  Purchase Order
18.  Review Current Site  User Feedback  Buyers Workshop  Suppliers Workshop  Personas  User Stories  Wireframes  Design Concepts  Data Architecture  Prototype
19. 29.4% of requirements were successfully delivered 35.3% of requirements were partially delivered 35.3% of requirements were not delivered
20. Week Two
21.  Customers  Suppliers  Administration
23. Age: 43 Department: Defra Location: London Internet use: Occasional Likely goal(s): Exploration, find out more, price comparison, told to buy. In brief Rachel is likely to: • Be IT illiterate. • Have low confidence online. • Struggle with all but simple online applications and processes. • Use simple search terms. She will be less targeted on what she is interested in. • Take results to a procurement person. Background • Rachel shops online with retailers she trusts: John Lewis, Sainsbury’s and Amazon. • She uses Facebook to keep in contact with friends. • She has no interest in other social networks. • She accesses the internet from her work PC and personal laptop. Internet use • Search terms are basic and not complex • Struggles to find and understand the information she needs from the current Cloud Store. She asks colleagues for help. User habits • Find out what services are available to meet her need. • To create a shortlist of the best suppliers to choose from. • To buy services at the most competitive rate. Objectives and goals • Doesn’t understand the terms used, particularly around filtering of search results. • As she uses simple search terms she struggles to either find exactly what she is looking for or see the full range of suitable suppliers. • Finds the poor productivity frustrating. • Feels the current cloud store is slow and unresponsive. • No help or FAQs. Frustrations • Search that returns what I’m looking for. I want search to work like Google. • Wants a shopping experience that feels like Amazon (familiar) • Requires guidance and advice on how to use the cloudstore. Needs and wants
24. Age: 38 Department: Hydrographic Office Location: Somerset Internet use: Occasional Likely goal(s): Buy on behalf of someone, research, price comparison, find out more. In brief Greg is likely to: • Be an expert in the procurement process: • Understand the jargon • Be used to comparing suppliers • Have a lack of understanding of technology and can need help in selecting the right supplier. • Have less of an issue with the existing cloudstore. Background • Greg shops online and buys his groceries from Ocado. • He has a Facebook profile but rarely logs on. • He accesses the internet from his work PC and personal laptop. Internet use • Uses the cloudstore regularly. • Has learnt to get what he needs from the existing cloudstore user interface. User habits • Draw up a supplier shortlist. • Find the most economically advantageous supplier. Objectives and goals • Finds the search frustrating. He doesn't’t always know what makes a supplier most relevant and needs the search to help him find the best suppliers. • Feels the cloudstore is awkward to use. Frustrations • Search that returns what he’s looking for. • Better way to compare suppliers. • Guides on buying services – for example: “What to consider when buying a CRM system. Needs and wants
25. Age: 35 Location: London Department: Department for Education Internet use: Frequent Primary goal(s): Wants to buy who he wants needs to look for options to make a detailed comparison. In brief Oli is likely to: • Know exactly what he wants and who he wants to work with. • Wants to show he has followed the correct process to buy. Often he will end up buying the organisation he decides he wants to work with before he visits the CloudStore. • Know who will best meet his requirements before he visits the CloudStore. • Know how to get the supplier he wants from the CloudStore. • Be interested in the detail - features, price etc. Background • Oli is a heavy internet user. • He has a blog on sea kayaking (his hobby) • Has basic HTML skills. • Enjoys trying out new online services and is often an early adopter. • Uses Facebook, Twitter, Google + and Pinterest. • He accesses the internet from either his laptop or his iPad mini. Internet use • An expert at manipulating the existing search function. • Has learnt to get what he needs from the cloudstore quickly. User habits • Find the supplier he wants to work with. • Having a tender of one. Objectives and goals • Having to search, refine search, search again, refine search further and search again to find the right results. • Colleagues generating shortlists that don’t represent the best suppliers. • The tender process. It takes a long time, is a lot of work and he already know what he wants. • Doesn’t understand the terms used, particularly around filtering of search results. There is a lot of jargon. • Finds the current cloud store slow and unresponsive. • No help or FAQs, but he has learnt how to get what he needs. Frustrations • An awesome search that gives him the best and right results. • An easy, intuitive way, to reduce his short list. Needs and wants
26. Rachel, 43 First time (novice) user Looking for suppliers Oli, 35 Expert user Knows exactly what he wants Greg, 38 Procurement / intermediary buyer Review of shortlisted services • Find out what services are available to meet her need. • To create a shortlist with the best suppliers to choose from. • To buy services at the most competitive rate. • Doesn’t understand the terms used, particularly around filtering of search results. • As she uses simple search terms she struggles to either find exactly what she is looking for or see the full range of suitable suppliers. • Finds the poor productivity frustrating. • Feels the current cloud store is slow and unresponsive. • No help or FAQs. • Find the supplier he wants to work with. • Having a tender of one. • Having to search, refine search, search again, refine search further and search again to find the right results. • Colleagues generating shortlists that don’t represent the best suppliers. • The tender process. It takes a long time, is a lot of work and I already know what I want. • Doesn’t understand the terms used, particularly around filtering of search results. • Find the current cloud store slow and unresponsive. • No help or FAQs, but he has learnt how to get what he needs out of the cloudstore. • Draw up a supplier shortlist. • Find the most economically advantageous supplier. • Finds the search frustrating. He doesn't’t always know what makes a supplier most relevant and needs the search to help him find the best suppliers. • Feels the cloudstore is awkward to use. Objectives and goals Frustrations • Search that returns what I’m looking for. I want search to work like Google. • Wants a shopping experience that feels like Amazon (familiar) • Requires guidance and advice on how to use the cloudstore. • An awesome search that gives him the best and right results. • An easy, intuitive way, to reduce his short list. • Search that returns what I’m looking for. • Better way to compare suppliers. • Guides on buying services – for example: “What to consider when buying a CRM system. Needs and wants 1 Search that returns what I’m looking for. I want search to work like Google. 1 Search that returns what I’m looking for. I want search to work like Google. 1 Search that returns what I’m looking for. I want search to work like Google. 2 Amazon style shopping experience 3 Guidance and advice 4 Easy to build shortlists 3 Guidance and advice 5 Better way to compare suppliers.
27. I want to …… So that I can ……
28. Week Three
31.  ~300 Fields / Cloud Service  ~7,200 Services  832 Suppliers  ~2,160,000 Fields Information  +++Migration G-Cloud II Data  Mapped to Magento  Additional Fields in Magento Created  Supports Additional Frameworks (GovStore)
32. Week Four
34.  Memset  SSD Virtual Machine  Web Servers  CDN
35. Week Five
36.  Two Weekly Sprints  Coding  Testing  Iterations  Daily Release
37. Week Seven
38.  Configuration  Tuning  User Expectations
39.  Administration Interface  Suppliers Interface
40. Week Eight
41.  Load Final Data  Final Testing  2 x Sprints  Load Testing  Surprise  National News Paper  Cabinet Office – Press Office Release  Designed – Local Press, Industry News
42.  Google Apps  Google Hangouts  Google Chrome  Mobiles  Google Analytics  Mantis  Priority
43. Mantis Bug Tracker
44.  3rd Design (GDS Magento Template)  GDS Guide – Service Managers  https://www.gov.uk/service-manual/service- managers  2nd Service Approved by GDS  3rd Platform Configuration  3rd Data Import
45.  http://govstore.service.gov.uk/cloudstore/  7,146 Services  832 Suppliers
47.  Tried to build community  Used Local Gov Knowledge Hub
48.  High Level Overview  http://gcloud.civilservice.gov.uk/files/2013/05/Hig h-Level-Overview.doc  Service Management Framework  http://gcloud.civilservice.gov.uk/files/2013/05/Serv ice-Management-Framework.doc
49.  GDS Service Manual  Service managers  Designers  Developers  User researchers  Web operations  Performance analysts  Chief technology officers  Agile  All Grade xx Roles Approved by GDS
50.  Agile (https://www.gov.uk/service- manual/browse#agile)  Agile - What it is, why it works and how to do it  Continuous delivery - Making releases boring  Features of agile - Sprints, stand-ups and other regular meetings  Quality - How to define it, measure it and maintain it  Running retrospectives - Reviewing a team's work and the way it was done  Testing in an agile environment - How to get testing right  What agile looks like - Common features of agile projects  Writing user stories - How to write a useful user story
51.  Making software  Measurement  Operations  Phases  Technology  Guidance for CTOs  The team  User-centered design
53. mark.craddock@flexiblecomputing.co.uk @mcraddock
54. G-Cloud Stuff
55.  No pre-qualification stage used for G-Cloud  Award to all qualifying suppliers – not just a top-sliced pre-set number.  Not the typical host of ‘qualitative’ questions requiring essay answers at tender stage. Most questions require a Yes/No type answer.  Previous artificial barriers such as high financial standing and evidence of past experience were all removed.
56.  T&C’s much reduced with almost everything stripped out reducing the complexity for suppliers and making easier to understand.  Suppliers are able to use own terms as part of call-off, not forced to take on onerous government terms.  Opportunity to participate in G-Cloud heavily publicised: Apply camps held to encourage and show suppliers how to participate, use of social media to further communicate.
57.  Read ALL the documents  Award, Assurance, Accreditation  Award =  Mandatory Question = On Framework  Assurance  Service Descriptions  Pricing  Accreditation  http://gcloud.civilservice.gov.uk/customer- zone/accreditation-status/
58.  GPS eSourcing Site  https://gpsesourcing.cabinetoffice.gov.uk  Award  G-Cloud Catalogue  https://gcloudcatalogue.cabinetoffice.gov.uk/sup plier  Assurance
59.  Memset  Security  ISV  Skyscape  Security  ISV  SCC  Security  ISV
60.  Government Agile  http://agile.civilservice.gov.uk/  Government Digital Services (GDS)  http://digital.cabinetoffice.gov.uk/  Think Cloud for Government  http://www.thinkcloudforgovernment.com/  Government Procurement Service (GPS)  https://gpsesourcing.cabinetoffice.gov.uk  Government ICT Strategy  http://www.youtube.com/watch?v=02__3UTqXmU