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"But that's not what you asked for!"

"But that's not what you asked for!"

Dealing with our users - the people who either pay for or use our software - can be a trying experience. This talk hopes to highlight some ineffective communication strategies we technical people often have and to suggest some ideas for better hearing our users needs, and communicating our own.

Gavin van Lelyveld

April 25, 2013
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  1. How do our users think How do our users think

    about our projects? about our projects?
  2. DIG! DIG! “Dogs dig” (c) 2011 Sandor Weisz and made

    available under a Attribution-Noncommercial-Share Alike 2.0 license
  3. Openness beginner's mind "In the beginner's mind there are many

    possibilities, in the expert's mind there are few." Shunryu Suzuki
  4. “No plan Survives contact with the Enemy” Helmuth Karl Bernhard

    Graf von Moltke Pathologies: Us Working to Spec
  5. “Beginners Mind” Empathic Design ”Nonviolent Communication: A Language of Compassion”

    – Marshall B. Rosenberg “Peopleware: Productive Projects and Teams” - DeMarco, Lister Further Reading