Scaling community (OSCON talk)

Transcript

1. Scaling Community @meghanpgill
2. •  Why  invest  in  leaders?     – Pragma3c  Reasons   – Psychological  Reasons   – Economic  Reasons   – Sustainability  Reasons   •  So  how  do  you  do  it?  Prac3cal  lessons  from  10gen.   – MongoDB  User  Groups   – MongoDB  Masters   – Finding  leaders   Agenda  
3. About  me,   MongoDB,  and   10gen   Hello!
4. •  Director,  Community  Marke3ng  at  10gen,  the  MongoDB   Company   •  1st  marke3ng  hire  at  10gen   •  Grew  the  MongoDB  community  from  10,000  downloads  per   month  à  150,000  downloads  per  month   Who  am  I?  
5. •  NoSQL  database   •  Document-­‐oriented   •  Flexible  and  scalable   •  More  MongoDB  talks!   – Hybrid  Applica3ons  with  MongoDB  and  RDBMS  @   4:10   – MongoDB  Geospa3al  and  Android  @  4:10   About  MongoDB  
6. •  Fostering  community  is  one   of  the  core  things  we  do  at   10gen!   About  10gen   Set  the   direc3on  &   contribute   code  to   MongoDB   Foster   community   &  ecosystem   Provide   MongoDB   management   services   Provide   commercial   services  
7. Why  should  we   invest  in  leaders?   Pragmatic Reasons
8. •  Geography   •  Spoken  language   •  Cultural   •  Technological   One  person/en3ty  can’t  reach  everyone  
9. Broadcast  vs.  Mul3plier  
10. •  Go-­‐to  group  of  community  leaders   •  Early  feedback  on  features,  news,  and  other  developments   •  Amplify  news  across  their  social  networks   •  Ambassadors  to  communi3es  we  couldn’t  reach  otherwise   Example:  MongoDB  Masters  
11. Why  invest  in   leaders?   Psychological Reasons
12. •  Always  more  powerful  coming  from  other  community   members   •  Allows  you  to  reach  those  communi3es  that  you  can’t  reach   Develop  ambassadors  
13. •  Spend  3me  empowering  and  encouraging  users  to  share  their   experiences   •  Present  on  their  use  case  at  a  meetup  or  conference  (and   record  it!)   •  Organize  blogging  contests  to  encourage  people  to  share   stories   – Submission  deadline  mo3vates  people   •  Interview  users  on  the  10gen/MongoDB  blogs   – Q&A  format  gives  people  a  framework  for  sharing   their  story   Example:  Highligh3ng  user  stories  
14. Why  invest  in   leaders?   Economic Reasons
15. •  Inves3ng  in  community  can  be  less  expensive  than  tradi3onal   marke3ng  methods   •  …but  there  is  no  playbook  for  execu3ng  a  community  strategy   Return  on  Community  Investment  
16. User  Groups   Item Cost Meetup.com fees $150 T-shirts $1,000 Stickers $375 Pizza 1x/quarter $1,000 Speaker Travel $1,000 Total Cost $3,575 Trade  Shows   Item Cost Sponsorship fee $5,000 T-shirts $1,000 Stickers $375 Bag insert $350 Staff travel $2,000 Booth labor $1,000 Total Cost $9,725 Example:  Comparing  investment  on  user  groups   vs.  trade  shows   Return: engaged user group with several hundred members talking about your technology every month Return: a few hundred unqualified leads
17. Why  invest  in   leaders?   Sustainability Reasons
18. •  Investment  in  community  con3nues  to  provide  dividends   – Trade  shows,  SEM,  and  other  tradi3onal  forms  of   marke3ng  tend  to  be  “one  3me  only”  investments   Community  is  a  long-­‐term  strategy  
19. •  Upfront  investment  is  big   •  Over  3me,  the  group  becomes  self-­‐sustaining   •  Invest  in  forming  new  groups   •  Or,  let  the  establish  leaders  who  can  show  new  MUG   organizers  how  to  do  it  successfully   Example:  MongoDB  User  Groups  
20. So  how  do  you  do   it?   Some practical examples
21. •  MongoDB  User  Groups   •  MongoDB  Masters   10gen  key  programs  
22. How  do  we  educate   users  in  regions   where  we  don’t   have  a  physical   presence?   MongoDB User Groups
23. 10gen  organizes  lots  of  conferences  
24. •  Started  first  MongoDB  User  Groups  in  NYC  and  Bay  Area  two   years  ago   •  10gen-­‐coordinated  experiment   How  can  we  con3nue  the  conversa3on  ader  the   conference?  
25. •  Started  approaching  speakers  and  enthusiasts  ader  10gen   conferences   – Momentum  high   – Cap3ve  audience   – Leverage  social  media  conversa3ons   Can  we  scale  this  through  the  community?  
26. •  Financial   – Meetup.com  fees   – Food  on  an  annual  basis   – Swag   •  Logis3cal   – Finding  venues   – Connec3ng  with  speakers   – Best  prac3ces   10gen  supports  the  groups  
27. •  Leader  TLC   – Anyone  can  request  to  start  a  MUG   – Kick  off  Skype  with  organizer   – Regional  community  managers   •  Docs   – Guides  for  running  groups   – MUG  leader  blog  posts   Establishing  best  prac3ces  
28. •  Meetup.com  global  account   •  Mailing  list  for  organizers   •  Swag  kits     •  Docs:  hhp://www.mongodb.org/display/DOCS/Your+Go-­‐to +Resource+for+Running+a+MongoDB+User+Group   Tools  
29. Results:  50  MUGs  and  8,000  members   London Seoul Denver NYC
30. How  do  we  scale  in   other  areas?   MongoDB Masters
31. •  Inspired  by  Microsod  MVP  Program   Organizing  the  Leaders  
32. •  30  people   •  Mailing  list   •  Discussion  of  new  releases  and  features   •  Feedback   •  Community  of  organizers   Started  Small  
33. •  Let’s  meet  face  to  face   – MongoSV  (Silicon  Valley)  is  our  largest  event  and   many  Masters  were  coming  anyway   •  Inspired  by  Community  Leadership  Summit   – One  day  unconference   Masters  Summit  
34. •  Lots  of  enthusiasm  ader  the  summit   •  …but  was  hard  to  ride  that  momentum  for  the  rest  of  the  year   •  Oops!  We  hired  5  of  the  Masters   Results  
35. •  Constantly  invite  new  members  to  keep  ideas  fresh   •  Organizing  sub  groups  over  Google  Hangout  and  other  tools   •  Regional  events  and  mee3ngs  of  leaders   Lessons  learned  
36. How  do  you  find   community   leaders?   Where to start
37. •  Code   •  Docs   •  Transla3on  of  docs   •  Blog  posts   •  Speaking   •  Organizing  an  UG   •  Support  forums   Contribu3on  is  a  broad  term  
38. •  Empower   •  Encourage   – Give  specific  sugges3ons  (“please  test  the   development  release”  vs.  “please  test  x,  y,  and  z”)   •  Appreciate   Turn  Followers  into  Leaders  
39. •  Say  thank  you!   •  Send  swag  if  you’ve  got  it   •  Public  recogni3on   – On  their  blog  or  your  blog   – Twiher   – Mailing  list  or  forum   Appreciate  Your  Contributors  
40. Thank  you  for  your  3me!     @meghanpgill   meghangill.com   My  blog  on   community   management   meghan   @10gen.com